SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20260926-0705 | Sep 26 | Cordis Telcom | Success Rate | 95.0% | 94.8% | 137 | QUEUED | CLOSED |
| SLB-20260926-0704 | Sep 26 | Primus VAS | Success Rate | 95.0% | 94.6% | 137 | QUEUED | CLOSED |
| SLB-20260926-0703 | Sep 26 | 9Mobile | Success Rate | 95.0% | 94.6% | 136 | QUEUED | CLOSED |
| SLB-20260926-0702 | Sep 26 | Airtel | Success Rate | 95.0% | 94.8% | 136 | QUEUED | CLOSED |
| SLB-20260926-0701 | Sep 26 | MTN | Success Rate | 95.0% | 94.8% | 133 | QUEUED | CLOSED |
| SLB-20260926-0700 | Sep 26 | Telcos Direct | Success Rate | 95.0% | 94.8% | 131 | QUEUED | CLOSED |
| SLB-20260926-0699 | Sep 26 | Cordis Telcom | Success Rate | 95.0% | 94.9% | 133 | QUEUED | CLOSED |
| SLB-20260926-0698 | Sep 26 | Primus VAS | Success Rate | 95.0% | 94.6% | 135 | QUEUED | CLOSED |
| SLB-20260926-0697 | Sep 26 | 9Mobile | Success Rate | 95.0% | 94.6% | 133 | QUEUED | CLOSED |
| SLB-20260926-0696 | Sep 26 | Airtel | Success Rate | 95.0% | 94.9% | 131 | QUEUED | CLOSED |
| SLB-20260926-0695 | Sep 26 | MTN | Success Rate | 95.0% | 94.9% | 126 | QUEUED | CLOSED |
| SLB-20260926-0694 | Sep 26 | Telcos Direct | Success Rate | 95.0% | 94.5% | 135 | QUEUED | CLOSED |
| SLB-20260926-0693 | Sep 26 | Cordis Telcom | Success Rate | 95.0% | 94.8% | 133 | QUEUED | CLOSED |
| SLB-20260926-0692 | Sep 26 | NexBridge | Success Rate | 95.0% | 94.9% | 120 | QUEUED | CLOSED |
| SLB-20260926-0691 | Sep 26 | Primus VAS | Success Rate | 95.0% | 94.8% | 129 | QUEUED | CLOSED |
| SLB-20260926-0690 | Sep 26 | 9Mobile | Success Rate | 95.0% | 94.6% | 130 | QUEUED | CLOSED |
| SLB-20260926-0689 | Sep 26 | Glo | Success Rate | 95.0% | 94.8% | 130 | QUEUED | CLOSED |
| SLB-20260926-0688 | Sep 26 | Airtel | Success Rate | 95.0% | 94.7% | 132 | QUEUED | CLOSED |
| SLB-20260926-0687 | Sep 26 | MTN | Success Rate | 95.0% | 94.9% | 124 | QUEUED | CLOSED |
| SLB-20260926-0686 | Sep 26 | Telcos Direct | Success Rate | 95.0% | 94.3% | 137 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 04:36:08 | VAS-1792294565-AA0B1954D5B1 | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | Union Bank | Cordis Telcom | Airtel |
| 2026-10-18 | 04:35:57 | VAS-1792294556-B9A5A9C9E55C | TELCO | TXN_COMPLETION | 789.55ms | 500.00ms | Opay | Primus VAS | Glo |
| 2026-10-18 | 04:35:57 | VAS-1792294556-B9A5A9C9E55C | AGGREGATOR | TXN_COMPLETION | 411.52ms | 400.00ms | Opay | Primus VAS | Glo |
| 2026-10-18 | 04:35:57 | VAS-1792294556-B9A5A9C9E55C | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Opay | Primus VAS | Glo |
| 2026-10-18 | 04:35:48 | VAS-1792294546-641F0CFF4C73 | TELCO | TXN_COMPLETION | 2195.46ms | 500.00ms | Stanbic IBTC | Telcos Direct | MTN |
| 2026-10-18 | 04:35:42 | VAS-1792294541-7A740BD1591E | TELCO | TXN_COMPLETION | 710.64ms | 500.00ms | MoMo PSB | NexBridge | Airtel |
| 2026-10-18 | 04:35:31 | VAS-1792294531-6D9FE23724CC | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Kuda MFB | Cordis Telcom | 9Mobile |
| 2026-10-18 | 04:35:30 | VAS-1792294530-FA15649BD65A | TELCO | TXN_COMPLETION | 3467.23ms | 500.00ms | Union Bank | NexBridge | 9Mobile |
| 2026-10-18 | 04:35:30 | VAS-1792294530-FA15649BD65A | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Union Bank | NexBridge | 9Mobile |
| 2026-10-18 | 04:35:30 | VAS-1792294529-448C344CCE73 | TELCO | TXN_COMPLETION | 860.14ms | 500.00ms | GTBank | Primus VAS | Glo |
| 2026-10-18 | 04:35:08 | VAS-1792294507-92EE3BF991E0 | TELCO | TXN_COMPLETION | 623.56ms | 500.00ms | Stanbic IBTC | Primus VAS | 9Mobile |
| 2026-10-18 | 04:34:52 | VAS-1792294492-2D66359F3616 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Opay | Cordis Telcom | 9Mobile |
| 2026-10-18 | 04:34:32 | VAS-1792294472-366BB531C3B5 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Opay | NexBridge | MTN |
| 2026-10-18 | 04:34:13 | VAS-1792294452-710F9491CC78 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Opay | Primus VAS | MTN |
| 2026-10-18 | 04:34:09 | VAS-1792294448-0A23CDC5E28E | AGGREGATOR | TXN_COMPLETION | 1428.82ms | 400.00ms | GTBank | NexBridge | 9Mobile |
| 2026-10-18 | 04:33:50 | VAS-1792294428-69C26E2734A4 | AGGREGATOR | TXN_COMPLETION | 2073.23ms | 400.00ms | Palmpay | Cordis Telcom | MTN |
| 2026-10-18 | 04:33:50 | VAS-1792294428-69C26E2734A4 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Palmpay | Cordis Telcom | MTN |
| 2026-10-18 | 04:33:45 | VAS-1792294423-BC62615B59C2 | TELCO | TXN_COMPLETION | 735.16ms | 500.00ms | Union Bank | Telcos Direct | Glo |
| 2026-10-18 | 04:33:45 | VAS-1792294423-BC62615B59C2 | AGGREGATOR | TXN_COMPLETION | 1180.44ms | 400.00ms | Union Bank | Telcos Direct | Glo |
| 2026-10-18 | 04:33:45 | VAS-1792294423-BC62615B59C2 | MERCHANT | TXN_COMPLETION | 27.00s | 5.00s | Union Bank | Telcos Direct | Glo |