SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20260926-0685 | Sep 26 | Cordis Telcom | Success Rate | 95.0% | 94.8% | 132 | QUEUED | CLOSED |
| SLB-20260926-0684 | Sep 26 | NexBridge | Success Rate | 95.0% | 95.0% | 116 | QUEUED | CLOSED |
| SLB-20260926-0683 | Sep 26 | Primus VAS | Success Rate | 95.0% | 94.9% | 125 | QUEUED | CLOSED |
| SLB-20260926-0682 | Sep 26 | 9Mobile | Success Rate | 95.0% | 94.6% | 126 | QUEUED | CLOSED |
| SLB-20260926-0681 | Sep 26 | Glo | Success Rate | 95.0% | 94.6% | 133 | QUEUED | CLOSED |
| SLB-20260926-0680 | Sep 26 | Airtel | Success Rate | 95.0% | 94.7% | 130 | QUEUED | CLOSED |
| SLB-20260926-0679 | Sep 26 | Telcos Direct | Success Rate | 95.0% | 94.3% | 133 | QUEUED | CLOSED |
| SLB-20260926-0678 | Sep 26 | Cordis Telcom | Success Rate | 95.0% | 94.6% | 132 | QUEUED | CLOSED |
| SLB-20260926-0677 | Sep 26 | NexBridge | Success Rate | 95.0% | 94.9% | 117 | QUEUED | CLOSED |
| SLB-20260926-0676 | Sep 26 | 9Mobile | Success Rate | 95.0% | 94.6% | 125 | QUEUED | CLOSED |
| SLB-20260926-0675 | Sep 26 | Glo | Success Rate | 95.0% | 94.4% | 134 | QUEUED | CLOSED |
| SLB-20260926-0674 | Sep 26 | Airtel | Success Rate | 95.0% | 94.9% | 123 | QUEUED | CLOSED |
| SLB-20260926-0673 | Sep 26 | Telcos Direct | Success Rate | 95.0% | 94.3% | 133 | QUEUED | CLOSED |
| SLB-20260926-0672 | Sep 26 | Cordis Telcom | Success Rate | 95.0% | 94.6% | 129 | QUEUED | CLOSED |
| SLB-20260926-0671 | Sep 26 | NexBridge | Success Rate | 95.0% | 94.7% | 121 | QUEUED | CLOSED |
| SLB-20260926-0670 | Sep 26 | Primus VAS | Success Rate | 95.0% | 95.0% | 119 | QUEUED | CLOSED |
| SLB-20260926-0669 | Sep 26 | 9Mobile | Success Rate | 95.0% | 94.5% | 127 | QUEUED | CLOSED |
| SLB-20260926-0668 | Sep 26 | Glo | Success Rate | 95.0% | 94.3% | 134 | QUEUED | CLOSED |
| SLB-20260926-0667 | Sep 26 | Airtel | Success Rate | 95.0% | 94.7% | 125 | QUEUED | CLOSED |
| SLB-20260925-0666 | Sep 25 | Telcos Direct | Success Rate | 95.0% | 94.2% | 134 | QUEUED | OPEN |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 15:01:07 | VAS-1792332067-9982A5BCA846 | MERCHANT | TXN_COMPLETION | 18.00s | 5.00s | FirstBank | NexBridge | Glo |
| 2026-10-18 | 15:00:46 | VAS-1792332044-830DD5BAB3D1 | AGGREGATOR | TXN_COMPLETION | 1595.37ms | 400.00ms | Stanbic IBTC | Telcos Direct | Glo |
| 2026-10-18 | 15:00:32 | VAS-1792332029-9D1AE1CFEF09 | TELCO | TXN_COMPLETION | 1039.04ms | 500.00ms | Palmpay | Telcos Direct | MTN |
| 2026-10-18 | 15:00:32 | VAS-1792332029-9D1AE1CFEF09 | AGGREGATOR | TXN_COMPLETION | 1813.01ms | 400.00ms | Palmpay | Telcos Direct | MTN |
| 2026-10-18 | 15:00:32 | VAS-1792332029-9D1AE1CFEF09 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Palmpay | Telcos Direct | MTN |
| 2026-10-18 | 15:00:24 | VAS-1792332023-1CEA00551FFB | AGGREGATOR | TXN_COMPLETION | 911.44ms | 400.00ms | Stanbic IBTC | NexBridge | 9Mobile |
| 2026-10-18 | 15:00:24 | VAS-1792332023-1CEA00551FFB | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | Stanbic IBTC | NexBridge | 9Mobile |
| 2026-10-18 | 15:00:10 | VAS-1792332007-0C8466F540B6 | AGGREGATOR | TXN_COMPLETION | 2007.10ms | 400.00ms | Stanbic IBTC | Cordis Telcom | Glo |
| 2026-10-18 | 15:00:10 | VAS-1792332007-0C8466F540B6 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Stanbic IBTC | Cordis Telcom | Glo |
| 2026-10-18 | 14:59:53 | VAS-1792331992-FC046BBEDDA6 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Kuda MFB | Primus VAS | Glo |
| 2026-10-18 | 14:59:47 | VAS-1792331985-0C192276618F | TELCO | TXN_COMPLETION | 1870.41ms | 500.00ms | GTBank | Telcos Direct | MTN |
| 2026-10-18 | 14:59:40 | VAS-1792331977-B7D7C3056B06 | AGGREGATOR | TXN_COMPLETION | 2099.31ms | 400.00ms | Palmpay | Cordis Telcom | 9Mobile |
| 2026-10-18 | 14:59:40 | VAS-1792331977-B7D7C3056B06 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Palmpay | Cordis Telcom | 9Mobile |
| 2026-10-18 | 14:59:23 | VAS-1792331963-9FD7236C4913 | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | Palmpay | NexBridge | Airtel |
| 2026-10-18 | 14:59:12 | VAS-1792331948-2E1C33139DF3 | TELCO | TXN_COMPLETION | 2191.13ms | 500.00ms | Palmpay | Cordis Telcom | Glo |
| 2026-10-18 | 14:59:12 | VAS-1792331948-2E1C33139DF3 | AGGREGATOR | TXN_COMPLETION | 1968.86ms | 400.00ms | Palmpay | Cordis Telcom | Glo |
| 2026-10-18 | 14:59:12 | VAS-1792331948-2E1C33139DF3 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Palmpay | Cordis Telcom | Glo |
| 2026-10-18 | 14:58:54 | VAS-1792331933-E964614297D7 | TELCO | TXN_COMPLETION | 769.10ms | 500.00ms | MoMo PSB | NexBridge | 9Mobile |
| 2026-10-18 | 14:58:54 | VAS-1792331933-E964614297D7 | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | MoMo PSB | NexBridge | 9Mobile |
| 2026-10-18 | 14:58:32 | VAS-1792331911-35C56C1B77BB | TELCO | TXN_COMPLETION | 782.09ms | 500.00ms | GTBank | NexBridge | 9Mobile |