SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20260926-0685 | Sep 26 | Cordis Telcom | Success Rate | 95.0% | 94.8% | 132 | QUEUED | CLOSED |
| SLB-20260926-0684 | Sep 26 | NexBridge | Success Rate | 95.0% | 95.0% | 116 | QUEUED | CLOSED |
| SLB-20260926-0683 | Sep 26 | Primus VAS | Success Rate | 95.0% | 94.9% | 125 | QUEUED | CLOSED |
| SLB-20260926-0682 | Sep 26 | 9Mobile | Success Rate | 95.0% | 94.6% | 126 | QUEUED | CLOSED |
| SLB-20260926-0681 | Sep 26 | Glo | Success Rate | 95.0% | 94.6% | 133 | QUEUED | CLOSED |
| SLB-20260926-0680 | Sep 26 | Airtel | Success Rate | 95.0% | 94.7% | 130 | QUEUED | CLOSED |
| SLB-20260926-0679 | Sep 26 | Telcos Direct | Success Rate | 95.0% | 94.3% | 133 | QUEUED | CLOSED |
| SLB-20260926-0678 | Sep 26 | Cordis Telcom | Success Rate | 95.0% | 94.6% | 132 | QUEUED | CLOSED |
| SLB-20260926-0677 | Sep 26 | NexBridge | Success Rate | 95.0% | 94.9% | 117 | QUEUED | CLOSED |
| SLB-20260926-0676 | Sep 26 | 9Mobile | Success Rate | 95.0% | 94.6% | 125 | QUEUED | CLOSED |
| SLB-20260926-0675 | Sep 26 | Glo | Success Rate | 95.0% | 94.4% | 134 | QUEUED | CLOSED |
| SLB-20260926-0674 | Sep 26 | Airtel | Success Rate | 95.0% | 94.9% | 123 | QUEUED | CLOSED |
| SLB-20260926-0673 | Sep 26 | Telcos Direct | Success Rate | 95.0% | 94.3% | 133 | QUEUED | CLOSED |
| SLB-20260926-0672 | Sep 26 | Cordis Telcom | Success Rate | 95.0% | 94.6% | 129 | QUEUED | CLOSED |
| SLB-20260926-0671 | Sep 26 | NexBridge | Success Rate | 95.0% | 94.7% | 121 | QUEUED | CLOSED |
| SLB-20260926-0670 | Sep 26 | Primus VAS | Success Rate | 95.0% | 95.0% | 119 | QUEUED | CLOSED |
| SLB-20260926-0669 | Sep 26 | 9Mobile | Success Rate | 95.0% | 94.5% | 127 | QUEUED | CLOSED |
| SLB-20260926-0668 | Sep 26 | Glo | Success Rate | 95.0% | 94.3% | 134 | QUEUED | CLOSED |
| SLB-20260926-0667 | Sep 26 | Airtel | Success Rate | 95.0% | 94.7% | 125 | QUEUED | CLOSED |
| SLB-20260925-0666 | Sep 25 | Telcos Direct | Success Rate | 95.0% | 94.2% | 134 | QUEUED | OPEN |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 18:59:53 | VAS-1792259991-96863A6C55EE | TELCO | TXN_COMPLETION | 1539.38ms | 500.00ms | FirstBank | Cordis Telcom | Glo |
| 2026-10-17 | 18:59:53 | VAS-1792259991-96863A6C55EE | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | FirstBank | Cordis Telcom | Glo |
| 2026-10-17 | 18:59:42 | VAS-1792259982-9A166A11C17B | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Kuda MFB | NexBridge | MTN |
| 2026-10-17 | 18:59:27 | VAS-1792259967-91C501A938B0 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Stanbic IBTC | Primus VAS | MTN |
| 2026-10-17 | 18:58:48 | VAS-1792259927-B9393F567941 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | FirstBank | Primus VAS | 9Mobile |
| 2026-10-17 | 18:58:38 | VAS-1792259918-7E86C8C65E1A | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | GTBank | Cordis Telcom | Glo |
| 2026-10-17 | 18:58:23 | VAS-1792259903-8944CA08F625 | MERCHANT | TXN_COMPLETION | 27.00s | 5.00s | Access Bank | Cordis Telcom | MTN |
| 2026-10-17 | 18:58:14 | VAS-1792259893-3387B710EC40 | AGGREGATOR | TXN_COMPLETION | 1055.76ms | 400.00ms | Union Bank | Cordis Telcom | MTN |
| 2026-10-17 | 18:57:51 | VAS-1792259869-7B663C380F69 | TELCO | TXN_COMPLETION | 2522.61ms | 500.00ms | Stanbic IBTC | Primus VAS | Airtel |
| 2026-10-17 | 18:57:51 | VAS-1792259869-7B663C380F69 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Stanbic IBTC | Primus VAS | Airtel |
| 2026-10-17 | 18:57:46 | VAS-1792259864-146EC8A0BFEA | AGGREGATOR | TXN_COMPLETION | 1745.37ms | 400.00ms | GTBank | Telcos Direct | Airtel |
| 2026-10-17 | 18:57:34 | VAS-1792259854-453AD0045B45 | MERCHANT | TXN_COMPLETION | 19.00s | 5.00s | Palmpay | Telcos Direct | Glo |
| 2026-10-17 | 18:57:24 | VAS-1792259844-9CF544DED0EB | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | GTBank | Telcos Direct | Airtel |
| 2026-10-17 | 18:57:21 | VAS-1792259841-52EBECDA256C | TELCO | TXN_COMPLETION | 1716.14ms | 500.00ms | Kuda MFB | Cordis Telcom | MTN |
| 2026-10-17 | 18:57:21 | VAS-1792259841-52EBECDA256C | MERCHANT | TXN_COMPLETION | 29.00s | 5.00s | Kuda MFB | Cordis Telcom | MTN |
| 2026-10-17 | 18:57:21 | VAS-1792259834-230015FF1CA3 | AGGREGATOR | TXN_COMPLETION | 2173.60ms | 400.00ms | Union Bank | Telcos Direct | 9Mobile |
| 2026-10-17 | 18:57:11 | VAS-1792259829-749EF1D69290 | AGGREGATOR | TXN_COMPLETION | 1666.83ms | 400.00ms | Stanbic IBTC | NexBridge | MTN |
| 2026-10-17 | 18:57:05 | VAS-1792259824-F22A64EF86AE | AGGREGATOR | TXN_COMPLETION | 423.03ms | 400.00ms | Access Bank | NexBridge | 9Mobile |
| 2026-10-17 | 18:57:05 | VAS-1792259824-F22A64EF86AE | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Access Bank | NexBridge | 9Mobile |
| 2026-10-17 | 18:56:57 | VAS-1792259815-66B26C02ADDB | AGGREGATOR | TXN_COMPLETION | 1850.88ms | 400.00ms | MoMo PSB | NexBridge | 9Mobile |