SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261017-4445 | Oct 17 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 191 | QUEUED | CLOSED |
| SLB-20261017-4444 | Oct 17 | NexBridge | Success Rate | 95.0% | 93.5% | 206 | QUEUED | CLOSED |
| SLB-20261017-4443 | Oct 17 | Primus VAS | Success Rate | 95.0% | 94.1% | 193 | QUEUED | CLOSED |
| SLB-20261017-4442 | Oct 17 | 9Mobile | Success Rate | 95.0% | 93.5% | 208 | QUEUED | CLOSED |
| SLB-20261017-4441 | Oct 17 | Glo | Success Rate | 95.0% | 93.6% | 210 | QUEUED | CLOSED |
| SLB-20261017-4440 | Oct 17 | Airtel | Success Rate | 95.0% | 94.0% | 191 | QUEUED | CLOSED |
| SLB-20261017-4439 | Oct 17 | MTN | Success Rate | 95.0% | 93.6% | 205 | QUEUED | CLOSED |
| SLB-20261017-4438 | Oct 17 | Telcos Direct | Success Rate | 95.0% | 93.0% | 231 | QUEUED | CLOSED |
| SLB-20261017-4437 | Oct 17 | Cordis Telcom | Success Rate | 95.0% | 93.7% | 198 | QUEUED | CLOSED |
| SLB-20261017-4436 | Oct 17 | NexBridge | Success Rate | 95.0% | 93.7% | 200 | QUEUED | CLOSED |
| SLB-20261017-4435 | Oct 17 | Primus VAS | Success Rate | 95.0% | 94.1% | 193 | QUEUED | CLOSED |
| SLB-20261017-4434 | Oct 17 | 9Mobile | Success Rate | 95.0% | 93.5% | 206 | QUEUED | CLOSED |
| SLB-20261017-4433 | Oct 17 | Glo | Success Rate | 95.0% | 93.4% | 215 | QUEUED | CLOSED |
| SLB-20261017-4432 | Oct 17 | Airtel | Success Rate | 95.0% | 93.9% | 194 | QUEUED | CLOSED |
| SLB-20261017-4431 | Oct 17 | MTN | Success Rate | 95.0% | 93.7% | 203 | QUEUED | CLOSED |
| SLB-20261017-4430 | Oct 17 | Telcos Direct | Success Rate | 95.0% | 92.9% | 232 | QUEUED | CLOSED |
| SLB-20261017-4429 | Oct 17 | Cordis Telcom | Success Rate | 95.0% | 93.8% | 194 | QUEUED | CLOSED |
| SLB-20261017-4428 | Oct 17 | NexBridge | Success Rate | 95.0% | 93.7% | 202 | QUEUED | CLOSED |
| SLB-20261017-4427 | Oct 17 | Primus VAS | Success Rate | 95.0% | 94.2% | 190 | QUEUED | CLOSED |
| SLB-20261017-4426 | Oct 17 | 9Mobile | Success Rate | 95.0% | 93.5% | 207 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 13:52:01 | VAS-1792327918-BF11905C4CD3 | AGGREGATOR | TXN_COMPLETION | 1005.35ms | 400.00ms | Opay | Telcos Direct | 9Mobile |
| 2026-10-18 | 13:51:24 | VAS-1792327881-48C0F7D5F8A1 | AGGREGATOR | TXN_COMPLETION | 2217.51ms | 400.00ms | Stanbic IBTC | NexBridge | MTN |
| 2026-10-18 | 13:51:16 | VAS-1792327874-5D250A3DBFEA | TELCO | TXN_COMPLETION | 2029.56ms | 500.00ms | Palmpay | Cordis Telcom | Glo |
| 2026-10-18 | 13:50:54 | VAS-1792327852-BD825E5C8A56 | AGGREGATOR | TXN_COMPLETION | 1656.08ms | 400.00ms | MoMo PSB | Telcos Direct | 9Mobile |
| 2026-10-18 | 13:50:47 | VAS-1792327844-1B7BB1AB7C9E | TELCO | TXN_COMPLETION | 1901.08ms | 500.00ms | Access Bank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 13:50:47 | VAS-1792327844-1B7BB1AB7C9E | AGGREGATOR | TXN_COMPLETION | 781.90ms | 400.00ms | Access Bank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 13:50:47 | VAS-1792327844-1B7BB1AB7C9E | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Access Bank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 13:50:24 | VAS-1792327822-9BAF0AD7BC85 | AGGREGATOR | TXN_COMPLETION | 1508.57ms | 400.00ms | MoMo PSB | Telcos Direct | Airtel |
| 2026-10-18 | 13:50:08 | VAS-1792327807-FD60968B2831 | AGGREGATOR | TXN_COMPLETION | 417.49ms | 400.00ms | Kuda MFB | Telcos Direct | Airtel |
| 2026-10-18 | 13:50:00 | VAS-1792327800-4DAA47B697D5 | AGGREGATOR | TXN_COMPLETION | 473.53ms | 400.00ms | Opay | Telcos Direct | 9Mobile |
| 2026-10-18 | 13:49:40 | VAS-1792327777-807B73C253C4 | AGGREGATOR | TXN_COMPLETION | 2426.59ms | 400.00ms | Access Bank | Telcos Direct | 9Mobile |
| 2026-10-18 | 13:49:40 | VAS-1792327777-807B73C253C4 | MERCHANT | TXN_COMPLETION | 34.00s | 5.00s | Access Bank | Telcos Direct | 9Mobile |
| 2026-10-18 | 13:49:31 | VAS-1792327770-1AE02EA7004F | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Kuda MFB | NexBridge | MTN |
| 2026-10-18 | 13:49:17 | VAS-1792327755-323FFD8E448A | TELCO | TXN_COMPLETION | 1658.08ms | 500.00ms | Stanbic IBTC | Telcos Direct | MTN |
| 2026-10-18 | 13:49:17 | VAS-1792327755-323FFD8E448A | AGGREGATOR | TXN_COMPLETION | 411.21ms | 400.00ms | Stanbic IBTC | Telcos Direct | MTN |
| 2026-10-18 | 13:49:17 | VAS-1792327755-323FFD8E448A | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Stanbic IBTC | Telcos Direct | MTN |
| 2026-10-18 | 13:48:33 | VAS-1791454258-9EC9276EC91A | AGGREGATOR | TXN_COMPLETION | 1224.45ms | 400.00ms | GTBank | Primus VAS | MTN |
| 2026-10-18 | 13:48:33 | VAS-1791454258-9EC9276EC91A | MERCHANT | TXN_COMPLETION | 873457.00s | 5.00s | GTBank | Primus VAS | MTN |
| 2026-10-18 | 13:48:04 | VAS-1792327681-61420B6A5074 | AGGREGATOR | TXN_COMPLETION | 2329.89ms | 400.00ms | MoMo PSB | Cordis Telcom | Airtel |
| 2026-10-18 | 13:47:54 | VAS-1792327674-0B2807BEA265 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Stanbic IBTC | Cordis Telcom | MTN |