SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20260925-0665 | Sep 25 | Cordis Telcom | Success Rate | 95.0% | 94.6% | 131 | QUEUED | OPEN |
| SLB-20260925-0664 | Sep 25 | NexBridge | Success Rate | 95.0% | 94.8% | 120 | QUEUED | OPEN |
| SLB-20260925-0663 | Sep 25 | Primus VAS | Success Rate | 95.0% | 94.7% | 125 | QUEUED | OPEN |
| SLB-20260925-0662 | Sep 25 | 9Mobile | Success Rate | 95.0% | 94.5% | 128 | QUEUED | OPEN |
| SLB-20260925-0661 | Sep 25 | Glo | Success Rate | 95.0% | 94.3% | 136 | QUEUED | OPEN |
| SLB-20260925-0660 | Sep 25 | Airtel | Success Rate | 95.0% | 94.7% | 125 | QUEUED | OPEN |
| SLB-20260925-0659 | Sep 25 | MTN | Success Rate | 95.0% | 94.9% | 120 | QUEUED | OPEN |
| SLB-20260925-0658 | Sep 25 | Telcos Direct | Success Rate | 95.0% | 94.4% | 128 | QUEUED | CLOSED |
| SLB-20260925-0657 | Sep 25 | Cordis Telcom | Success Rate | 95.0% | 94.7% | 128 | QUEUED | CLOSED |
| SLB-20260925-0656 | Sep 25 | NexBridge | Success Rate | 95.0% | 95.0% | 116 | QUEUED | CLOSED |
| SLB-20260925-0655 | Sep 25 | Primus VAS | Success Rate | 95.0% | 94.7% | 127 | QUEUED | CLOSED |
| SLB-20260925-0654 | Sep 25 | 9Mobile | Success Rate | 95.0% | 94.5% | 127 | QUEUED | CLOSED |
| SLB-20260925-0653 | Sep 25 | Glo | Success Rate | 95.0% | 94.4% | 134 | QUEUED | CLOSED |
| SLB-20260925-0652 | Sep 25 | Airtel | Success Rate | 95.0% | 94.8% | 122 | QUEUED | CLOSED |
| SLB-20260925-0651 | Sep 25 | Telcos Direct | Success Rate | 95.0% | 94.8% | 120 | QUEUED | CLOSED |
| SLB-20260925-0650 | Sep 25 | Cordis Telcom | Success Rate | 95.0% | 94.6% | 131 | QUEUED | CLOSED |
| SLB-20260925-0649 | Sep 25 | Primus VAS | Success Rate | 95.0% | 94.6% | 128 | QUEUED | CLOSED |
| SLB-20260925-0648 | Sep 25 | 9Mobile | Success Rate | 95.0% | 94.3% | 131 | QUEUED | CLOSED |
| SLB-20260925-0647 | Sep 25 | Glo | Success Rate | 95.0% | 94.6% | 129 | QUEUED | CLOSED |
| SLB-20260925-0646 | Sep 25 | Airtel | Success Rate | 95.0% | 94.9% | 119 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 10:35:45 | VAS-1792316144-2A48B00A8507 | TELCO | TXN_COMPLETION | 1403.06ms | 500.00ms | Stanbic IBTC | NexBridge | Glo |
| 2026-10-18 | 10:35:45 | VAS-1792316144-2A48B00A8507 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Stanbic IBTC | NexBridge | Glo |
| 2026-10-18 | 10:35:37 | VAS-1792316136-F8F41E3B1299 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | MoMo PSB | Primus VAS | MTN |
| 2026-10-18 | 10:35:33 | VAS-1792316132-8496C4C62D51 | AGGREGATOR | TXN_COMPLETION | 1906.36ms | 400.00ms | Kuda MFB | NexBridge | Glo |
| 2026-10-18 | 10:35:33 | VAS-1792316132-8496C4C62D51 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Kuda MFB | NexBridge | Glo |
| 2026-10-18 | 10:35:15 | VAS-1792316114-379A770B2C84 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Access Bank | Cordis Telcom | MTN |
| 2026-10-18 | 10:34:45 | VAS-1791525766-F57E64C300E6 | AGGREGATOR | TXN_COMPLETION | 1843.36ms | 400.00ms | FirstBank | NexBridge | 9Mobile |
| 2026-10-18 | 10:34:45 | VAS-1791525766-F57E64C300E6 | MERCHANT | TXN_COMPLETION | 790321.00s | 5.00s | FirstBank | NexBridge | 9Mobile |
| 2026-10-18 | 10:34:27 | VAS-1792316062-D4FD6B730BD2 | TELCO | TXN_COMPLETION | 1830.00ms | 500.00ms | Access Bank | Telcos Direct | Glo |
| 2026-10-18 | 10:34:08 | VAS-1792316048-B696CFB88E26 | MERCHANT | TXN_COMPLETION | 20.00s | 5.00s | Opay | NexBridge | 9Mobile |
| 2026-10-18 | 10:34:01 | VAS-1792316040-7C63188BD2E5 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | GTBank | Telcos Direct | Airtel |
| 2026-10-18 | 10:33:47 | VAS-1792316025-7BE9A0105D3D | AGGREGATOR | TXN_COMPLETION | 1978.95ms | 400.00ms | MoMo PSB | Primus VAS | Airtel |
| 2026-10-18 | 10:33:38 | VAS-1792316018-8441481CB4E9 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Opay | Primus VAS | 9Mobile |
| 2026-10-18 | 10:32:55 | VAS-1792315973-3D071D146921 | TELCO | TXN_COMPLETION | 1601.14ms | 500.00ms | Access Bank | Primus VAS | MTN |
| 2026-10-18 | 10:32:55 | VAS-1792315973-3D071D146921 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Access Bank | Primus VAS | MTN |
| 2026-10-18 | 10:32:41 | VAS-1792315959-68FDD3EE5572 | AGGREGATOR | TXN_COMPLETION | 2323.70ms | 400.00ms | Stanbic IBTC | Primus VAS | Airtel |
| 2026-10-18 | 10:32:41 | VAS-1792315959-68FDD3EE5572 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Stanbic IBTC | Primus VAS | Airtel |
| 2026-10-18 | 10:32:32 | VAS-1792315951-E435B4395318 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Access Bank | Telcos Direct | Airtel |
| 2026-10-18 | 10:32:24 | VAS-1792315944-0D98035D6346 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Palmpay | Telcos Direct | Airtel |
| 2026-10-18 | 10:32:17 | VAS-1792315936-BC76CB038B41 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Kuda MFB | Telcos Direct | 9Mobile |