SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20260925-0585 | Sep 25 | Telcos Direct | Success Rate | 95.0% | 94.6% | 126 | QUEUED | CLOSED |
| SLB-20260925-0584 | Sep 25 | 9Mobile | Success Rate | 95.0% | 94.9% | 118 | QUEUED | CLOSED |
| SLB-20260925-0583 | Sep 25 | Glo | Success Rate | 95.0% | 94.6% | 130 | QUEUED | CLOSED |
| SLB-20260925-0582 | Sep 25 | Telcos Direct | Success Rate | 95.0% | 94.7% | 124 | QUEUED | CLOSED |
| SLB-20260925-0581 | Sep 25 | 9Mobile | Success Rate | 95.0% | 94.9% | 117 | QUEUED | CLOSED |
| SLB-20260925-0580 | Sep 25 | Glo | Success Rate | 95.0% | 94.7% | 128 | QUEUED | CLOSED |
| SLB-20260925-0579 | Sep 25 | Telcos Direct | Success Rate | 95.0% | 94.6% | 126 | QUEUED | CLOSED |
| SLB-20260925-0578 | Sep 25 | 9Mobile | Success Rate | 95.0% | 94.7% | 123 | QUEUED | CLOSED |
| SLB-20260925-0577 | Sep 25 | Glo | Success Rate | 95.0% | 94.5% | 132 | QUEUED | CLOSED |
| SLB-20260925-0576 | Sep 25 | Telcos Direct | Success Rate | 95.0% | 94.6% | 126 | QUEUED | CLOSED |
| SLB-20260925-0575 | Sep 25 | 9Mobile | Success Rate | 95.0% | 94.8% | 120 | QUEUED | CLOSED |
| SLB-20260925-0574 | Sep 25 | Glo | Success Rate | 95.0% | 94.5% | 134 | QUEUED | CLOSED |
| SLB-20260925-0573 | Sep 25 | Telcos Direct | Success Rate | 95.0% | 94.6% | 126 | QUEUED | CLOSED |
| SLB-20260925-0572 | Sep 25 | 9Mobile | Success Rate | 95.0% | 94.8% | 120 | QUEUED | CLOSED |
| SLB-20260925-0571 | Sep 25 | Glo | Success Rate | 95.0% | 94.6% | 132 | QUEUED | CLOSED |
| SLB-20260925-0570 | Sep 25 | Telcos Direct | Success Rate | 95.0% | 94.7% | 124 | QUEUED | CLOSED |
| SLB-20260925-0569 | Sep 25 | Primus VAS | Success Rate | 95.0% | 94.9% | 120 | QUEUED | CLOSED |
| SLB-20260925-0568 | Sep 25 | 9Mobile | Success Rate | 95.0% | 94.9% | 118 | QUEUED | CLOSED |
| SLB-20260925-0567 | Sep 25 | Glo | Success Rate | 95.0% | 94.7% | 130 | QUEUED | CLOSED |
| SLB-20260925-0566 | Sep 25 | Telcos Direct | Success Rate | 95.0% | 94.8% | 123 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 14:30:38 | VAS-1792330237-29E6E7FDA82F | MERCHANT | TXN_COMPLETION | 17.00s | 5.00s | Palmpay | Cordis Telcom | 9Mobile |
| 2026-10-18 | 14:30:32 | VAS-1792330230-88A05D808235 | AGGREGATOR | TXN_COMPLETION | 2246.80ms | 400.00ms | GTBank | Primus VAS | MTN |
| 2026-10-18 | 14:30:32 | VAS-1792330230-88A05D808235 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | GTBank | Primus VAS | MTN |
| 2026-10-18 | 14:30:03 | VAS-1792330200-2A8D62DF5F9F | TELCO | TXN_COMPLETION | 1669.54ms | 500.00ms | Opay | Cordis Telcom | 9Mobile |
| 2026-10-18 | 14:30:03 | VAS-1792330200-2A8D62DF5F9F | AGGREGATOR | TXN_COMPLETION | 1080.04ms | 400.00ms | Opay | Cordis Telcom | 9Mobile |
| 2026-10-18 | 14:29:25 | VAS-1792330163-DA3C800037DF | AGGREGATOR | TXN_COMPLETION | 1817.80ms | 400.00ms | FirstBank | NexBridge | MTN |
| 2026-10-18 | 14:29:25 | VAS-1792330163-DA3C800037DF | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | FirstBank | NexBridge | MTN |
| 2026-10-18 | 14:28:56 | VAS-1792330133-B605FB295496 | TELCO | TXN_COMPLETION | 1072.48ms | 500.00ms | Union Bank | Cordis Telcom | MTN |
| 2026-10-18 | 14:28:56 | VAS-1792330133-B605FB295496 | AGGREGATOR | TXN_COMPLETION | 1435.95ms | 400.00ms | Union Bank | Cordis Telcom | MTN |
| 2026-10-18 | 14:28:56 | VAS-1792330133-B605FB295496 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Union Bank | Cordis Telcom | MTN |
| 2026-10-18 | 14:28:46 | VAS-1792330126-7C13335FC2E9 | MERCHANT | TXN_COMPLETION | 31.00s | 5.00s | Opay | Cordis Telcom | 9Mobile |
| 2026-10-18 | 14:28:33 | VAS-1792330111-59F09A095A20 | TELCO | TXN_COMPLETION | 2232.89ms | 500.00ms | FirstBank | Primus VAS | Airtel |
| 2026-10-18 | 14:28:33 | VAS-1792330111-59F09A095A20 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | FirstBank | Primus VAS | Airtel |
| 2026-10-18 | 14:28:17 | VAS-1792330096-D41A5F20D18B | TELCO | TXN_COMPLETION | 672.42ms | 500.00ms | Access Bank | Cordis Telcom | Airtel |
| 2026-10-18 | 14:28:09 | VAS-1792330089-0CD848865711 | AGGREGATOR | TXN_COMPLETION | 405.89ms | 400.00ms | Kuda MFB | NexBridge | Airtel |
| 2026-10-18 | 14:28:09 | VAS-1792330089-0CD848865711 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Kuda MFB | NexBridge | Airtel |
| 2026-10-18 | 14:28:03 | VAS-1792330082-633B34614CC0 | AGGREGATOR | TXN_COMPLETION | 976.57ms | 400.00ms | Access Bank | Telcos Direct | Airtel |
| 2026-10-18 | 14:27:56 | VAS-1792330074-1EEDA15D1389 | AGGREGATOR | TXN_COMPLETION | 1748.82ms | 400.00ms | Access Bank | Primus VAS | Glo |
| 2026-10-18 | 14:27:56 | VAS-1792330074-1EEDA15D1389 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Access Bank | Primus VAS | Glo |
| 2026-10-18 | 14:27:17 | VAS-1792330037-7FD40B42CB09 | MERCHANT | TXN_COMPLETION | 17.00s | 5.00s | Palmpay | Cordis Telcom | Glo |