SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20260925-0565 | Sep 25 | Primus VAS | Success Rate | 95.0% | 94.7% | 125 | QUEUED | CLOSED |
| SLB-20260925-0564 | Sep 25 | Glo | Success Rate | 95.0% | 94.7% | 131 | QUEUED | CLOSED |
| SLB-20260925-0563 | Sep 25 | Telcos Direct | Success Rate | 95.0% | 94.8% | 123 | QUEUED | CLOSED |
| SLB-20260925-0562 | Sep 25 | Primus VAS | Success Rate | 95.0% | 94.7% | 125 | QUEUED | CLOSED |
| SLB-20260925-0561 | Sep 25 | 9Mobile | Success Rate | 95.0% | 94.9% | 118 | QUEUED | CLOSED |
| SLB-20260925-0560 | Sep 25 | Glo | Success Rate | 95.0% | 94.8% | 129 | QUEUED | CLOSED |
| SLB-20260924-0559 | Sep 24 | Telcos Direct | Success Rate | 95.0% | 94.8% | 121 | QUEUED | OPEN |
| SLB-20260924-0558 | Sep 24 | Primus VAS | Success Rate | 95.0% | 94.8% | 123 | QUEUED | OPEN |
| SLB-20260924-0557 | Sep 24 | 9Mobile | Success Rate | 95.0% | 94.9% | 119 | QUEUED | OPEN |
| SLB-20260924-0556 | Sep 24 | Glo | Success Rate | 95.0% | 94.8% | 128 | QUEUED | OPEN |
| SLB-20260924-0555 | Sep 24 | Telcos Direct | Success Rate | 95.0% | 94.6% | 126 | QUEUED | CLOSED |
| SLB-20260924-0554 | Sep 24 | Primus VAS | Success Rate | 95.0% | 94.8% | 123 | QUEUED | CLOSED |
| SLB-20260924-0553 | Sep 24 | 9Mobile | Success Rate | 95.0% | 94.8% | 122 | QUEUED | CLOSED |
| SLB-20260924-0552 | Sep 24 | Glo | Success Rate | 95.0% | 94.7% | 131 | QUEUED | CLOSED |
| SLB-20260924-0551 | Sep 24 | Telcos Direct | Success Rate | 95.0% | 94.6% | 128 | QUEUED | CLOSED |
| SLB-20260924-0550 | Sep 24 | NexBridge | Success Rate | 95.0% | 95.0% | 124 | QUEUED | OPEN |
| SLB-20260924-0549 | Sep 24 | Primus VAS | Success Rate | 95.0% | 95.0% | 119 | QUEUED | CLOSED |
| SLB-20260924-0548 | Sep 24 | 9Mobile | Success Rate | 95.0% | 94.7% | 123 | QUEUED | CLOSED |
| SLB-20260924-0547 | Sep 24 | Glo | Success Rate | 95.0% | 94.5% | 135 | QUEUED | CLOSED |
| SLB-20260924-0546 | Sep 24 | Telcos Direct | Success Rate | 95.0% | 94.7% | 126 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 10:43:24 | VAS-1792316603-94831F5DC512 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Opay | Cordis Telcom | Glo |
| 2026-10-18 | 10:43:16 | VAS-1792316596-44606A0A51C3 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | FirstBank | NexBridge | Airtel |
| 2026-10-18 | 10:43:07 | VAS-1792316581-53048FCF4712 | TELCO | TXN_COMPLETION | 5296.79ms | 500.00ms | Stanbic IBTC | NexBridge | MTN |
| 2026-10-18 | 10:43:07 | VAS-1792316581-53048FCF4712 | AGGREGATOR | TXN_COMPLETION | 1231.99ms | 400.00ms | Stanbic IBTC | NexBridge | MTN |
| 2026-10-18 | 10:42:46 | VAS-1792316566-A33EA59ECF26 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Kuda MFB | NexBridge | MTN |
| 2026-10-18 | 10:42:39 | VAS-1792316559-CFDA9176594C | AGGREGATOR | TXN_COMPLETION | 671.37ms | 400.00ms | Access Bank | NexBridge | MTN |
| 2026-10-18 | 10:42:32 | VAS-1792316551-F2925034CBB1 | AGGREGATOR | TXN_COMPLETION | 728.31ms | 400.00ms | FirstBank | NexBridge | Airtel |
| 2026-10-18 | 10:42:32 | VAS-1792316551-F2925034CBB1 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | FirstBank | NexBridge | Airtel |
| 2026-10-18 | 10:42:27 | VAS-1792316544-C63C840100A5 | TELCO | TXN_COMPLETION | 2545.57ms | 500.00ms | Kuda MFB | Telcos Direct | Airtel |
| 2026-10-18 | 10:42:27 | VAS-1792316544-C63C840100A5 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Kuda MFB | Telcos Direct | Airtel |
| 2026-10-18 | 10:42:17 | VAS-1792316536-0E7C607F30E4 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | GTBank | Primus VAS | MTN |
| 2026-10-18 | 10:41:47 | VAS-1792316507-A0120B806EE7 | MERCHANT | TXN_COMPLETION | 30.00s | 5.00s | Union Bank | Telcos Direct | Airtel |
| 2026-10-18 | 10:41:42 | VAS-1792316499-49B8AB3F5A78 | AGGREGATOR | TXN_COMPLETION | 2391.10ms | 400.00ms | GTBank | Cordis Telcom | Airtel |
| 2026-10-18 | 10:41:42 | VAS-1792316499-49B8AB3F5A78 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | GTBank | Cordis Telcom | Airtel |
| 2026-10-18 | 10:41:35 | VAS-1792316492-1051C9F4510E | AGGREGATOR | TXN_COMPLETION | 2485.13ms | 400.00ms | FirstBank | Primus VAS | MTN |
| 2026-10-18 | 10:41:35 | VAS-1792316492-1051C9F4510E | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | FirstBank | Primus VAS | MTN |
| 2026-10-18 | 10:41:28 | VAS-1792316484-E222B8BCFB3B | TELCO | TXN_COMPLETION | 2420.61ms | 500.00ms | FirstBank | Primus VAS | 9Mobile |
| 2026-10-18 | 10:41:28 | VAS-1792316484-E222B8BCFB3B | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | FirstBank | Primus VAS | 9Mobile |
| 2026-10-18 | 10:41:19 | VAS-1792316477-2567EB72A63D | TELCO | TXN_COMPLETION | 1371.90ms | 500.00ms | Kuda MFB | Telcos Direct | Airtel |
| 2026-10-18 | 10:41:19 | VAS-1792316477-2567EB72A63D | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Kuda MFB | Telcos Direct | Airtel |