SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20260925-0565 | Sep 25 | Primus VAS | Success Rate | 95.0% | 94.7% | 125 | QUEUED | CLOSED |
| SLB-20260925-0564 | Sep 25 | Glo | Success Rate | 95.0% | 94.7% | 131 | QUEUED | CLOSED |
| SLB-20260925-0563 | Sep 25 | Telcos Direct | Success Rate | 95.0% | 94.8% | 123 | QUEUED | CLOSED |
| SLB-20260925-0562 | Sep 25 | Primus VAS | Success Rate | 95.0% | 94.7% | 125 | QUEUED | CLOSED |
| SLB-20260925-0561 | Sep 25 | 9Mobile | Success Rate | 95.0% | 94.9% | 118 | QUEUED | CLOSED |
| SLB-20260925-0560 | Sep 25 | Glo | Success Rate | 95.0% | 94.8% | 129 | QUEUED | CLOSED |
| SLB-20260924-0559 | Sep 24 | Telcos Direct | Success Rate | 95.0% | 94.8% | 121 | QUEUED | OPEN |
| SLB-20260924-0558 | Sep 24 | Primus VAS | Success Rate | 95.0% | 94.8% | 123 | QUEUED | OPEN |
| SLB-20260924-0557 | Sep 24 | 9Mobile | Success Rate | 95.0% | 94.9% | 119 | QUEUED | OPEN |
| SLB-20260924-0556 | Sep 24 | Glo | Success Rate | 95.0% | 94.8% | 128 | QUEUED | OPEN |
| SLB-20260924-0555 | Sep 24 | Telcos Direct | Success Rate | 95.0% | 94.6% | 126 | QUEUED | CLOSED |
| SLB-20260924-0554 | Sep 24 | Primus VAS | Success Rate | 95.0% | 94.8% | 123 | QUEUED | CLOSED |
| SLB-20260924-0553 | Sep 24 | 9Mobile | Success Rate | 95.0% | 94.8% | 122 | QUEUED | CLOSED |
| SLB-20260924-0552 | Sep 24 | Glo | Success Rate | 95.0% | 94.7% | 131 | QUEUED | CLOSED |
| SLB-20260924-0551 | Sep 24 | Telcos Direct | Success Rate | 95.0% | 94.6% | 128 | QUEUED | CLOSED |
| SLB-20260924-0550 | Sep 24 | NexBridge | Success Rate | 95.0% | 95.0% | 124 | QUEUED | OPEN |
| SLB-20260924-0549 | Sep 24 | Primus VAS | Success Rate | 95.0% | 95.0% | 119 | QUEUED | CLOSED |
| SLB-20260924-0548 | Sep 24 | 9Mobile | Success Rate | 95.0% | 94.7% | 123 | QUEUED | CLOSED |
| SLB-20260924-0547 | Sep 24 | Glo | Success Rate | 95.0% | 94.5% | 135 | QUEUED | CLOSED |
| SLB-20260924-0546 | Sep 24 | Telcos Direct | Success Rate | 95.0% | 94.7% | 126 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 09:46:07 | VAS-1792313166-6FECB4592DB1 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | FirstBank | Cordis Telcom | Airtel |
| 2026-10-18 | 09:46:00 | VAS-1792313159-7FF0176B2AD2 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | MoMo PSB | Telcos Direct | 9Mobile |
| 2026-10-18 | 09:45:54 | VAS-1792313151-47388E383980 | TELCO | TXN_COMPLETION | 2229.71ms | 500.00ms | GTBank | Telcos Direct | 9Mobile |
| 2026-10-18 | 09:45:54 | VAS-1792313151-47388E383980 | MERCHANT | TXN_COMPLETION | 14.00s | 5.00s | GTBank | Telcos Direct | 9Mobile |
| 2026-10-18 | 09:45:47 | VAS-1792313144-65ADDF5E8013 | TELCO | TXN_COMPLETION | 1637.12ms | 500.00ms | Palmpay | Telcos Direct | MTN |
| 2026-10-18 | 09:45:47 | VAS-1792313144-65ADDF5E8013 | AGGREGATOR | TXN_COMPLETION | 903.95ms | 400.00ms | Palmpay | Telcos Direct | MTN |
| 2026-10-18 | 09:45:47 | VAS-1792313144-65ADDF5E8013 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Palmpay | Telcos Direct | MTN |
| 2026-10-18 | 09:45:39 | VAS-1792313137-561319B76EF6 | TELCO | TXN_COMPLETION | 2280.85ms | 500.00ms | Kuda MFB | Primus VAS | Glo |
| 2026-10-18 | 09:45:39 | VAS-1792313137-561319B76EF6 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Kuda MFB | Primus VAS | Glo |
| 2026-10-18 | 09:45:23 | VAS-1790418549-1432E2E334D7 | MERCHANT | TXN_COMPLETION | 1894575.00s | 5.00s | GTBank | Cordis Telcom | MTN |
| 2026-10-18 | 09:45:15 | VAS-1792313115-404234A4F4E4 | MERCHANT | TXN_COMPLETION | 31.00s | 5.00s | Kuda MFB | Cordis Telcom | MTN |
| 2026-10-18 | 09:45:08 | VAS-1792313107-D7558C0DB62B | TELCO | TXN_COMPLETION | 859.16ms | 500.00ms | Stanbic IBTC | NexBridge | Glo |
| 2026-10-18 | 09:45:08 | VAS-1792313107-D7558C0DB62B | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Stanbic IBTC | NexBridge | Glo |
| 2026-10-18 | 09:45:02 | VAS-1792313100-66EC4FAD1139 | TELCO | TXN_COMPLETION | 766.09ms | 500.00ms | Union Bank | Telcos Direct | MTN |
| 2026-10-18 | 09:45:02 | VAS-1792313100-66EC4FAD1139 | AGGREGATOR | TXN_COMPLETION | 1365.23ms | 400.00ms | Union Bank | Telcos Direct | MTN |
| 2026-10-18 | 09:44:54 | VAS-1792313092-08E59FA1CABF | AGGREGATOR | TXN_COMPLETION | 1811.96ms | 400.00ms | MoMo PSB | Cordis Telcom | Airtel |
| 2026-10-18 | 09:44:46 | VAS-1792313085-2E3C16C81ECD | TELCO | TXN_COMPLETION | 1267.98ms | 500.00ms | Kuda MFB | NexBridge | Airtel |
| 2026-10-18 | 09:44:46 | VAS-1792313085-2E3C16C81ECD | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Kuda MFB | NexBridge | Airtel |
| 2026-10-18 | 09:44:39 | VAS-1792313077-84DBE9F45940 | AGGREGATOR | TXN_COMPLETION | 1472.28ms | 400.00ms | Union Bank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 09:44:39 | VAS-1792313077-84DBE9F45940 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Union Bank | Cordis Telcom | 9Mobile |