SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20260925-0565 | Sep 25 | Primus VAS | Success Rate | 95.0% | 94.7% | 125 | QUEUED | CLOSED |
| SLB-20260925-0564 | Sep 25 | Glo | Success Rate | 95.0% | 94.7% | 131 | QUEUED | CLOSED |
| SLB-20260925-0563 | Sep 25 | Telcos Direct | Success Rate | 95.0% | 94.8% | 123 | QUEUED | CLOSED |
| SLB-20260925-0562 | Sep 25 | Primus VAS | Success Rate | 95.0% | 94.7% | 125 | QUEUED | CLOSED |
| SLB-20260925-0561 | Sep 25 | 9Mobile | Success Rate | 95.0% | 94.9% | 118 | QUEUED | CLOSED |
| SLB-20260925-0560 | Sep 25 | Glo | Success Rate | 95.0% | 94.8% | 129 | QUEUED | CLOSED |
| SLB-20260924-0559 | Sep 24 | Telcos Direct | Success Rate | 95.0% | 94.8% | 121 | QUEUED | OPEN |
| SLB-20260924-0558 | Sep 24 | Primus VAS | Success Rate | 95.0% | 94.8% | 123 | QUEUED | OPEN |
| SLB-20260924-0557 | Sep 24 | 9Mobile | Success Rate | 95.0% | 94.9% | 119 | QUEUED | OPEN |
| SLB-20260924-0556 | Sep 24 | Glo | Success Rate | 95.0% | 94.8% | 128 | QUEUED | OPEN |
| SLB-20260924-0555 | Sep 24 | Telcos Direct | Success Rate | 95.0% | 94.6% | 126 | QUEUED | CLOSED |
| SLB-20260924-0554 | Sep 24 | Primus VAS | Success Rate | 95.0% | 94.8% | 123 | QUEUED | CLOSED |
| SLB-20260924-0553 | Sep 24 | 9Mobile | Success Rate | 95.0% | 94.8% | 122 | QUEUED | CLOSED |
| SLB-20260924-0552 | Sep 24 | Glo | Success Rate | 95.0% | 94.7% | 131 | QUEUED | CLOSED |
| SLB-20260924-0551 | Sep 24 | Telcos Direct | Success Rate | 95.0% | 94.6% | 128 | QUEUED | CLOSED |
| SLB-20260924-0550 | Sep 24 | NexBridge | Success Rate | 95.0% | 95.0% | 124 | QUEUED | OPEN |
| SLB-20260924-0549 | Sep 24 | Primus VAS | Success Rate | 95.0% | 95.0% | 119 | QUEUED | CLOSED |
| SLB-20260924-0548 | Sep 24 | 9Mobile | Success Rate | 95.0% | 94.7% | 123 | QUEUED | CLOSED |
| SLB-20260924-0547 | Sep 24 | Glo | Success Rate | 95.0% | 94.5% | 135 | QUEUED | CLOSED |
| SLB-20260924-0546 | Sep 24 | Telcos Direct | Success Rate | 95.0% | 94.7% | 126 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 06:40:17 | VAS-1792302016-766CF1482616 | AGGREGATOR | TXN_COMPLETION | 1145.03ms | 400.00ms | Access Bank | Cordis Telcom | MTN |
| 2026-10-18 | 06:40:12 | VAS-1792302011-65CEAF979F6B | AGGREGATOR | TXN_COMPLETION | 775.16ms | 400.00ms | Stanbic IBTC | NexBridge | Glo |
| 2026-10-18 | 06:40:12 | VAS-1792302011-65CEAF979F6B | MERCHANT | TXN_COMPLETION | 25.00s | 5.00s | Stanbic IBTC | NexBridge | Glo |
| 2026-10-18 | 06:40:06 | VAS-1792302006-29B577D0B8EB | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Palmpay | Cordis Telcom | Glo |
| 2026-10-18 | 06:39:56 | VAS-1792301996-5A59BC857058 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Palmpay | NexBridge | Airtel |
| 2026-10-18 | 06:39:53 | VAS-1792301991-D37B11ACD80E | TELCO | TXN_COMPLETION | 1780.36ms | 500.00ms | FirstBank | Telcos Direct | Glo |
| 2026-10-18 | 06:39:38 | VAS-1792301976-DCEB44645AF1 | AGGREGATOR | TXN_COMPLETION | 1202.38ms | 400.00ms | Stanbic IBTC | Cordis Telcom | Airtel |
| 2026-10-18 | 06:39:38 | VAS-1792301976-DCEB44645AF1 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Stanbic IBTC | Cordis Telcom | Airtel |
| 2026-10-18 | 06:39:17 | VAS-1792301957-2C22D72A626B | MERCHANT | TXN_COMPLETION | 28.00s | 5.00s | Union Bank | Cordis Telcom | MTN |
| 2026-10-18 | 06:39:14 | VAS-1792301952-2F12A3B95104 | TELCO | TXN_COMPLETION | 1326.75ms | 500.00ms | Opay | NexBridge | MTN |
| 2026-10-18 | 06:39:08 | VAS-1792301947-3BAA0B3ED803 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Opay | Telcos Direct | Glo |
| 2026-10-18 | 06:39:03 | VAS-1792301942-D5B6D5E5471D | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | GTBank | Cordis Telcom | Airtel |
| 2026-10-18 | 06:38:48 | VAS-1792301927-A5AB228D5154 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Union Bank | Primus VAS | Glo |
| 2026-10-18 | 06:38:28 | VAS-1792301908-777307CF9168 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Access Bank | Primus VAS | MTN |
| 2026-10-18 | 06:38:23 | VAS-1792301903-4C11B7EAB6CD | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Opay | Telcos Direct | MTN |
| 2026-10-18 | 06:38:20 | VAS-1792301898-B0E3B6D94571 | AGGREGATOR | TXN_COMPLETION | 2102.41ms | 400.00ms | FirstBank | Primus VAS | Glo |
| 2026-10-18 | 06:38:20 | VAS-1792301898-B0E3B6D94571 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | FirstBank | Primus VAS | Glo |
| 2026-10-18 | 06:38:14 | VAS-1792301893-5E289E9691E4 | TELCO | TXN_COMPLETION | 1172.96ms | 500.00ms | GTBank | Primus VAS | MTN |
| 2026-10-18 | 06:38:14 | VAS-1792301893-5E289E9691E4 | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | GTBank | Primus VAS | MTN |
| 2026-10-18 | 06:38:06 | VAS-1792301883-107882A20BC1 | AGGREGATOR | TXN_COMPLETION | 2454.95ms | 400.00ms | FirstBank | Primus VAS | Glo |