SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20260925-0565 | Sep 25 | Primus VAS | Success Rate | 95.0% | 94.7% | 125 | QUEUED | CLOSED |
| SLB-20260925-0564 | Sep 25 | Glo | Success Rate | 95.0% | 94.7% | 131 | QUEUED | CLOSED |
| SLB-20260925-0563 | Sep 25 | Telcos Direct | Success Rate | 95.0% | 94.8% | 123 | QUEUED | CLOSED |
| SLB-20260925-0562 | Sep 25 | Primus VAS | Success Rate | 95.0% | 94.7% | 125 | QUEUED | CLOSED |
| SLB-20260925-0561 | Sep 25 | 9Mobile | Success Rate | 95.0% | 94.9% | 118 | QUEUED | CLOSED |
| SLB-20260925-0560 | Sep 25 | Glo | Success Rate | 95.0% | 94.8% | 129 | QUEUED | CLOSED |
| SLB-20260924-0559 | Sep 24 | Telcos Direct | Success Rate | 95.0% | 94.8% | 121 | QUEUED | OPEN |
| SLB-20260924-0558 | Sep 24 | Primus VAS | Success Rate | 95.0% | 94.8% | 123 | QUEUED | OPEN |
| SLB-20260924-0557 | Sep 24 | 9Mobile | Success Rate | 95.0% | 94.9% | 119 | QUEUED | OPEN |
| SLB-20260924-0556 | Sep 24 | Glo | Success Rate | 95.0% | 94.8% | 128 | QUEUED | OPEN |
| SLB-20260924-0555 | Sep 24 | Telcos Direct | Success Rate | 95.0% | 94.6% | 126 | QUEUED | CLOSED |
| SLB-20260924-0554 | Sep 24 | Primus VAS | Success Rate | 95.0% | 94.8% | 123 | QUEUED | CLOSED |
| SLB-20260924-0553 | Sep 24 | 9Mobile | Success Rate | 95.0% | 94.8% | 122 | QUEUED | CLOSED |
| SLB-20260924-0552 | Sep 24 | Glo | Success Rate | 95.0% | 94.7% | 131 | QUEUED | CLOSED |
| SLB-20260924-0551 | Sep 24 | Telcos Direct | Success Rate | 95.0% | 94.6% | 128 | QUEUED | CLOSED |
| SLB-20260924-0550 | Sep 24 | NexBridge | Success Rate | 95.0% | 95.0% | 124 | QUEUED | OPEN |
| SLB-20260924-0549 | Sep 24 | Primus VAS | Success Rate | 95.0% | 95.0% | 119 | QUEUED | CLOSED |
| SLB-20260924-0548 | Sep 24 | 9Mobile | Success Rate | 95.0% | 94.7% | 123 | QUEUED | CLOSED |
| SLB-20260924-0547 | Sep 24 | Glo | Success Rate | 95.0% | 94.5% | 135 | QUEUED | CLOSED |
| SLB-20260924-0546 | Sep 24 | Telcos Direct | Success Rate | 95.0% | 94.7% | 126 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 15:19:54 | VAS-1792333193-A2DE51CA2360 | TELCO | TXN_COMPLETION | 1045.05ms | 500.00ms | Union Bank | Telcos Direct | 9Mobile |
| 2026-10-18 | 15:19:54 | VAS-1792333193-A2DE51CA2360 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Union Bank | Telcos Direct | 9Mobile |
| 2026-10-18 | 15:19:39 | VAS-1792333178-3D44658D7AA4 | AGGREGATOR | TXN_COMPLETION | 684.74ms | 400.00ms | Opay | Cordis Telcom | MTN |
| 2026-10-18 | 15:19:32 | VAS-1792333170-E29425375D8D | AGGREGATOR | TXN_COMPLETION | 1092.00ms | 400.00ms | Palmpay | Telcos Direct | Airtel |
| 2026-10-18 | 15:19:32 | VAS-1792333170-E29425375D8D | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Palmpay | Telcos Direct | Airtel |
| 2026-10-18 | 15:19:28 | VAS-1792333163-EC42E7A9A7E5 | TELCO | TXN_COMPLETION | 2230.05ms | 500.00ms | MoMo PSB | Telcos Direct | MTN |
| 2026-10-18 | 15:19:28 | VAS-1792333163-EC42E7A9A7E5 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | MoMo PSB | Telcos Direct | MTN |
| 2026-10-18 | 15:19:18 | VAS-1792333156-8181BCA97493 | TELCO | TXN_COMPLETION | 1632.70ms | 500.00ms | Union Bank | Primus VAS | Airtel |
| 2026-10-18 | 15:19:09 | VAS-1792333148-3643F2B94BB4 | TELCO | TXN_COMPLETION | 938.40ms | 500.00ms | Opay | Primus VAS | 9Mobile |
| 2026-10-18 | 15:19:09 | VAS-1792333148-3643F2B94BB4 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Opay | Primus VAS | 9Mobile |
| 2026-10-18 | 15:19:04 | VAS-1792333141-9405E7C38329 | TELCO | TXN_COMPLETION | 2555.14ms | 500.00ms | Kuda MFB | Cordis Telcom | MTN |
| 2026-10-18 | 15:19:04 | VAS-1792333141-9405E7C38329 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Kuda MFB | Cordis Telcom | MTN |
| 2026-10-18 | 15:18:54 | VAS-1792333133-E7973A44572C | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Access Bank | Primus VAS | MTN |
| 2026-10-18 | 15:18:33 | VAS-1792333111-8E22A82AE2E2 | TELCO | TXN_COMPLETION | 1268.59ms | 500.00ms | MoMo PSB | NexBridge | Airtel |
| 2026-10-18 | 15:18:33 | VAS-1792333111-8E22A82AE2E2 | MERCHANT | TXN_COMPLETION | 30.00s | 5.00s | MoMo PSB | NexBridge | Airtel |
| 2026-10-18 | 15:18:17 | VAS-1792333096-6989719F66A8 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | MoMo PSB | Primus VAS | MTN |
| 2026-10-18 | 15:17:40 | VAS-1792333059-E5432115B7EE | AGGREGATOR | TXN_COMPLETION | 405.91ms | 400.00ms | Opay | Primus VAS | Glo |
| 2026-10-18 | 15:17:40 | VAS-1792333059-E5432115B7EE | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Opay | Primus VAS | Glo |
| 2026-10-18 | 15:17:33 | VAS-1792333052-80DE295D87EF | MERCHANT | TXN_COMPLETION | 29.00s | 5.00s | Palmpay | Cordis Telcom | Airtel |
| 2026-10-18 | 15:17:26 | VAS-1792333044-1707D99D76AC | AGGREGATOR | TXN_COMPLETION | 759.05ms | 400.00ms | GTBank | Primus VAS | Airtel |