SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
Loading real-time MNO health...
SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20260925-0565 | Sep 25 | Primus VAS | Success Rate | 95.0% | 94.7% | 125 | QUEUED | CLOSED |
| SLB-20260925-0564 | Sep 25 | Glo | Success Rate | 95.0% | 94.7% | 131 | QUEUED | CLOSED |
| SLB-20260925-0563 | Sep 25 | Telcos Direct | Success Rate | 95.0% | 94.8% | 123 | QUEUED | CLOSED |
| SLB-20260925-0562 | Sep 25 | Primus VAS | Success Rate | 95.0% | 94.7% | 125 | QUEUED | CLOSED |
| SLB-20260925-0561 | Sep 25 | 9Mobile | Success Rate | 95.0% | 94.9% | 118 | QUEUED | CLOSED |
| SLB-20260925-0560 | Sep 25 | Glo | Success Rate | 95.0% | 94.8% | 129 | QUEUED | CLOSED |
| SLB-20260924-0559 | Sep 24 | Telcos Direct | Success Rate | 95.0% | 94.8% | 121 | QUEUED | OPEN |
| SLB-20260924-0558 | Sep 24 | Primus VAS | Success Rate | 95.0% | 94.8% | 123 | QUEUED | OPEN |
| SLB-20260924-0557 | Sep 24 | 9Mobile | Success Rate | 95.0% | 94.9% | 119 | QUEUED | OPEN |
| SLB-20260924-0556 | Sep 24 | Glo | Success Rate | 95.0% | 94.8% | 128 | QUEUED | OPEN |
| SLB-20260924-0555 | Sep 24 | Telcos Direct | Success Rate | 95.0% | 94.6% | 126 | QUEUED | CLOSED |
| SLB-20260924-0554 | Sep 24 | Primus VAS | Success Rate | 95.0% | 94.8% | 123 | QUEUED | CLOSED |
| SLB-20260924-0553 | Sep 24 | 9Mobile | Success Rate | 95.0% | 94.8% | 122 | QUEUED | CLOSED |
| SLB-20260924-0552 | Sep 24 | Glo | Success Rate | 95.0% | 94.7% | 131 | QUEUED | CLOSED |
| SLB-20260924-0551 | Sep 24 | Telcos Direct | Success Rate | 95.0% | 94.6% | 128 | QUEUED | CLOSED |
| SLB-20260924-0550 | Sep 24 | NexBridge | Success Rate | 95.0% | 95.0% | 124 | QUEUED | OPEN |
| SLB-20260924-0549 | Sep 24 | Primus VAS | Success Rate | 95.0% | 95.0% | 119 | QUEUED | CLOSED |
| SLB-20260924-0548 | Sep 24 | 9Mobile | Success Rate | 95.0% | 94.7% | 123 | QUEUED | CLOSED |
| SLB-20260924-0547 | Sep 24 | Glo | Success Rate | 95.0% | 94.5% | 135 | QUEUED | CLOSED |
| SLB-20260924-0546 | Sep 24 | Telcos Direct | Success Rate | 95.0% | 94.7% | 126 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 05:05:06 | VAS-1792296305-6D2B3C3BD0C8 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Union Bank | Cordis Telcom | Airtel |
| 2026-10-18 | 05:04:56 | VAS-1792296295-122A8115B519 | MERCHANT | TXN_COMPLETION | 30.00s | 5.00s | Access Bank | Primus VAS | MTN |
| 2026-10-18 | 05:04:46 | VAS-1792296285-716FC07B1FB9 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | FirstBank | NexBridge | MTN |
| 2026-10-18 | 05:04:31 | VAS-1792296271-D4F852AFBF89 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | FirstBank | Telcos Direct | Glo |
| 2026-10-18 | 05:04:28 | VAS-1792296266-991098002BE1 | TELCO | TXN_COMPLETION | 1239.92ms | 500.00ms | Union Bank | Primus VAS | 9Mobile |
| 2026-10-18 | 05:04:28 | VAS-1792296266-991098002BE1 | AGGREGATOR | TXN_COMPLETION | 881.29ms | 400.00ms | Union Bank | Primus VAS | 9Mobile |
| 2026-10-18 | 05:04:18 | VAS-1792296256-B6B7CB4F2F6D | TELCO | TXN_COMPLETION | 1691.92ms | 500.00ms | Union Bank | Primus VAS | MTN |
| 2026-10-18 | 05:04:18 | VAS-1792296256-B6B7CB4F2F6D | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Union Bank | Primus VAS | MTN |
| 2026-10-18 | 05:04:13 | VAS-1792296251-AF0E3E907163 | AGGREGATOR | TXN_COMPLETION | 1610.85ms | 400.00ms | MoMo PSB | Cordis Telcom | Airtel |
| 2026-10-18 | 05:04:13 | VAS-1792296251-AF0E3E907163 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | MoMo PSB | Cordis Telcom | Airtel |
| 2026-10-18 | 05:04:05 | VAS-1792296241-A29AADB43831 | TELCO | TXN_COMPLETION | 1467.11ms | 500.00ms | MoMo PSB | Telcos Direct | Glo |
| 2026-10-18 | 05:04:05 | VAS-1792296241-A29AADB43831 | AGGREGATOR | TXN_COMPLETION | 1871.92ms | 400.00ms | MoMo PSB | Telcos Direct | Glo |
| 2026-10-18 | 05:03:52 | VAS-1792296231-19BE688AFA13 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | FirstBank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 05:03:49 | VAS-1792296227-56923B432C63 | AGGREGATOR | TXN_COMPLETION | 1997.00ms | 400.00ms | GTBank | Telcos Direct | MTN |
| 2026-10-18 | 05:03:49 | VAS-1792296227-56923B432C63 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | GTBank | Telcos Direct | MTN |
| 2026-10-18 | 05:03:37 | VAS-1792296217-426ACD6B44CF | AGGREGATOR | TXN_COMPLETION | 406.98ms | 400.00ms | Stanbic IBTC | Primus VAS | Airtel |
| 2026-10-18 | 05:03:37 | VAS-1792296217-426ACD6B44CF | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Stanbic IBTC | Primus VAS | Airtel |
| 2026-10-18 | 05:03:33 | VAS-1792296212-83E38544B53C | TELCO | TXN_COMPLETION | 1271.21ms | 500.00ms | Opay | Cordis Telcom | Glo |
| 2026-10-18 | 05:03:33 | VAS-1792296212-83E38544B53C | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Opay | Cordis Telcom | Glo |
| 2026-10-18 | 05:03:25 | VAS-1792296204-4330F39BD666 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | MoMo PSB | Primus VAS | MTN |