SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20260925-0565 | Sep 25 | Primus VAS | Success Rate | 95.0% | 94.7% | 125 | QUEUED | CLOSED |
| SLB-20260925-0564 | Sep 25 | Glo | Success Rate | 95.0% | 94.7% | 131 | QUEUED | CLOSED |
| SLB-20260925-0563 | Sep 25 | Telcos Direct | Success Rate | 95.0% | 94.8% | 123 | QUEUED | CLOSED |
| SLB-20260925-0562 | Sep 25 | Primus VAS | Success Rate | 95.0% | 94.7% | 125 | QUEUED | CLOSED |
| SLB-20260925-0561 | Sep 25 | 9Mobile | Success Rate | 95.0% | 94.9% | 118 | QUEUED | CLOSED |
| SLB-20260925-0560 | Sep 25 | Glo | Success Rate | 95.0% | 94.8% | 129 | QUEUED | CLOSED |
| SLB-20260924-0559 | Sep 24 | Telcos Direct | Success Rate | 95.0% | 94.8% | 121 | QUEUED | OPEN |
| SLB-20260924-0558 | Sep 24 | Primus VAS | Success Rate | 95.0% | 94.8% | 123 | QUEUED | OPEN |
| SLB-20260924-0557 | Sep 24 | 9Mobile | Success Rate | 95.0% | 94.9% | 119 | QUEUED | OPEN |
| SLB-20260924-0556 | Sep 24 | Glo | Success Rate | 95.0% | 94.8% | 128 | QUEUED | OPEN |
| SLB-20260924-0555 | Sep 24 | Telcos Direct | Success Rate | 95.0% | 94.6% | 126 | QUEUED | CLOSED |
| SLB-20260924-0554 | Sep 24 | Primus VAS | Success Rate | 95.0% | 94.8% | 123 | QUEUED | CLOSED |
| SLB-20260924-0553 | Sep 24 | 9Mobile | Success Rate | 95.0% | 94.8% | 122 | QUEUED | CLOSED |
| SLB-20260924-0552 | Sep 24 | Glo | Success Rate | 95.0% | 94.7% | 131 | QUEUED | CLOSED |
| SLB-20260924-0551 | Sep 24 | Telcos Direct | Success Rate | 95.0% | 94.6% | 128 | QUEUED | CLOSED |
| SLB-20260924-0550 | Sep 24 | NexBridge | Success Rate | 95.0% | 95.0% | 124 | QUEUED | OPEN |
| SLB-20260924-0549 | Sep 24 | Primus VAS | Success Rate | 95.0% | 95.0% | 119 | QUEUED | CLOSED |
| SLB-20260924-0548 | Sep 24 | 9Mobile | Success Rate | 95.0% | 94.7% | 123 | QUEUED | CLOSED |
| SLB-20260924-0547 | Sep 24 | Glo | Success Rate | 95.0% | 94.5% | 135 | QUEUED | CLOSED |
| SLB-20260924-0546 | Sep 24 | Telcos Direct | Success Rate | 95.0% | 94.7% | 126 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 03:58:22 | VAS-1792292300-14E6AEA1D6B3 | TELCO | TXN_COMPLETION | 1484.12ms | 500.00ms | Access Bank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 03:58:22 | VAS-1792292300-14E6AEA1D6B3 | AGGREGATOR | TXN_COMPLETION | 748.05ms | 400.00ms | Access Bank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 03:58:22 | VAS-1792292300-14E6AEA1D6B3 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Access Bank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 03:58:16 | VAS-1792292295-18BE201E41BB | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | FirstBank | Primus VAS | Glo |
| 2026-10-18 | 03:58:02 | VAS-1792292280-A60B349BB328 | TELCO | TXN_COMPLETION | 1352.72ms | 500.00ms | GTBank | Primus VAS | 9Mobile |
| 2026-10-18 | 03:58:02 | VAS-1792292280-A60B349BB328 | MERCHANT | TXN_COMPLETION | 22.00s | 5.00s | GTBank | Primus VAS | 9Mobile |
| 2026-10-18 | 03:57:53 | VAS-1792292270-A49ED4AEE20B | TELCO | TXN_COMPLETION | 2044.62ms | 500.00ms | Kuda MFB | Primus VAS | Airtel |
| 2026-10-18 | 03:57:53 | VAS-1792292270-A49ED4AEE20B | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Kuda MFB | Primus VAS | Airtel |
| 2026-10-18 | 03:57:46 | VAS-1792292265-410CDC7F5389 | MERCHANT | TXN_COMPLETION | 33.00s | 5.00s | MoMo PSB | NexBridge | Airtel |
| 2026-10-18 | 03:57:38 | VAS-1792292256-2EE43F5922A9 | TELCO | TXN_COMPLETION | 1872.59ms | 500.00ms | GTBank | Telcos Direct | Glo |
| 2026-10-18 | 03:57:34 | VAS-1792292251-58B3507F86AC | TELCO | TXN_COMPLETION | 2537.62ms | 500.00ms | GTBank | Primus VAS | Airtel |
| 2026-10-18 | 03:57:34 | VAS-1792292251-58B3507F86AC | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | GTBank | Primus VAS | Airtel |
| 2026-10-18 | 03:57:28 | VAS-1792292246-838D5B0BA28F | AGGREGATOR | TXN_COMPLETION | 1979.71ms | 400.00ms | FirstBank | Telcos Direct | Glo |
| 2026-10-18 | 03:57:28 | VAS-1792292246-838D5B0BA28F | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | FirstBank | Telcos Direct | Glo |
| 2026-10-18 | 03:57:18 | VAS-1792292236-577C1C8450BE | TELCO | TXN_COMPLETION | 1971.22ms | 500.00ms | Stanbic IBTC | Primus VAS | 9Mobile |
| 2026-10-18 | 03:57:11 | VAS-1792292231-7A84513A5396 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Stanbic IBTC | Telcos Direct | Airtel |
| 2026-10-18 | 03:57:09 | VAS-1792292226-08A9618D9399 | AGGREGATOR | TXN_COMPLETION | 2447.60ms | 400.00ms | MoMo PSB | Primus VAS | MTN |
| 2026-10-18 | 03:57:09 | VAS-1792292226-08A9618D9399 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | MoMo PSB | Primus VAS | MTN |
| 2026-10-18 | 03:56:52 | VAS-1792292211-1DC5E738DCBD | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Union Bank | Cordis Telcom | Glo |
| 2026-10-18 | 03:56:43 | VAS-1792292202-66F957DA3860 | TELCO | TXN_COMPLETION | 1594.27ms | 500.00ms | Palmpay | Telcos Direct | MTN |