SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20260925-0565 | Sep 25 | Primus VAS | Success Rate | 95.0% | 94.7% | 125 | QUEUED | CLOSED |
| SLB-20260925-0564 | Sep 25 | Glo | Success Rate | 95.0% | 94.7% | 131 | QUEUED | CLOSED |
| SLB-20260925-0563 | Sep 25 | Telcos Direct | Success Rate | 95.0% | 94.8% | 123 | QUEUED | CLOSED |
| SLB-20260925-0562 | Sep 25 | Primus VAS | Success Rate | 95.0% | 94.7% | 125 | QUEUED | CLOSED |
| SLB-20260925-0561 | Sep 25 | 9Mobile | Success Rate | 95.0% | 94.9% | 118 | QUEUED | CLOSED |
| SLB-20260925-0560 | Sep 25 | Glo | Success Rate | 95.0% | 94.8% | 129 | QUEUED | CLOSED |
| SLB-20260924-0559 | Sep 24 | Telcos Direct | Success Rate | 95.0% | 94.8% | 121 | QUEUED | OPEN |
| SLB-20260924-0558 | Sep 24 | Primus VAS | Success Rate | 95.0% | 94.8% | 123 | QUEUED | OPEN |
| SLB-20260924-0557 | Sep 24 | 9Mobile | Success Rate | 95.0% | 94.9% | 119 | QUEUED | OPEN |
| SLB-20260924-0556 | Sep 24 | Glo | Success Rate | 95.0% | 94.8% | 128 | QUEUED | OPEN |
| SLB-20260924-0555 | Sep 24 | Telcos Direct | Success Rate | 95.0% | 94.6% | 126 | QUEUED | CLOSED |
| SLB-20260924-0554 | Sep 24 | Primus VAS | Success Rate | 95.0% | 94.8% | 123 | QUEUED | CLOSED |
| SLB-20260924-0553 | Sep 24 | 9Mobile | Success Rate | 95.0% | 94.8% | 122 | QUEUED | CLOSED |
| SLB-20260924-0552 | Sep 24 | Glo | Success Rate | 95.0% | 94.7% | 131 | QUEUED | CLOSED |
| SLB-20260924-0551 | Sep 24 | Telcos Direct | Success Rate | 95.0% | 94.6% | 128 | QUEUED | CLOSED |
| SLB-20260924-0550 | Sep 24 | NexBridge | Success Rate | 95.0% | 95.0% | 124 | QUEUED | OPEN |
| SLB-20260924-0549 | Sep 24 | Primus VAS | Success Rate | 95.0% | 95.0% | 119 | QUEUED | CLOSED |
| SLB-20260924-0548 | Sep 24 | 9Mobile | Success Rate | 95.0% | 94.7% | 123 | QUEUED | CLOSED |
| SLB-20260924-0547 | Sep 24 | Glo | Success Rate | 95.0% | 94.5% | 135 | QUEUED | CLOSED |
| SLB-20260924-0546 | Sep 24 | Telcos Direct | Success Rate | 95.0% | 94.7% | 126 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 03:56:34 | VAS-1792292192-0F7A62245EF7 | AGGREGATOR | TXN_COMPLETION | 2296.09ms | 400.00ms | Opay | Primus VAS | Airtel |
| 2026-10-18 | 03:56:34 | VAS-1792292192-0F7A62245EF7 | MERCHANT | TXN_COMPLETION | 19.00s | 5.00s | Opay | Primus VAS | Airtel |
| 2026-10-18 | 03:56:27 | VAS-1792292187-DCC7952BA869 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | FirstBank | Primus VAS | 9Mobile |
| 2026-10-18 | 03:56:23 | VAS-1792292182-78E3C8F37B40 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Union Bank | Telcos Direct | MTN |
| 2026-10-18 | 03:56:17 | VAS-1792292177-E19D5F3E6180 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Kuda MFB | Primus VAS | Airtel |
| 2026-10-18 | 03:56:10 | VAS-1792292167-47187A2361C1 | AGGREGATOR | TXN_COMPLETION | 2135.16ms | 400.00ms | MoMo PSB | Cordis Telcom | Airtel |
| 2026-10-18 | 03:55:53 | VAS-1792292152-D3BE30613D07 | MERCHANT | TXN_COMPLETION | 18.00s | 5.00s | Opay | Cordis Telcom | MTN |
| 2026-10-18 | 03:55:39 | VAS-1792292138-C757AB944A0A | TELCO | TXN_COMPLETION | 787.09ms | 500.00ms | GTBank | NexBridge | 9Mobile |
| 2026-10-18 | 03:55:39 | VAS-1792292138-C757AB944A0A | MERCHANT | TXN_COMPLETION | 17.00s | 5.00s | GTBank | NexBridge | 9Mobile |
| 2026-10-18 | 03:55:36 | VAS-1792292133-642D85901E8B | TELCO | TXN_COMPLETION | 2273.03ms | 500.00ms | Palmpay | Telcos Direct | MTN |
| 2026-10-18 | 03:55:36 | VAS-1792292133-642D85901E8B | AGGREGATOR | TXN_COMPLETION | 1093.19ms | 400.00ms | Palmpay | Telcos Direct | MTN |
| 2026-10-18 | 03:55:36 | VAS-1792292133-642D85901E8B | MERCHANT | TXN_COMPLETION | 14.00s | 5.00s | Palmpay | Telcos Direct | MTN |
| 2026-10-18 | 03:55:28 | VAS-1792292128-B16B19E60E60 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Palmpay | Telcos Direct | 9Mobile |
| 2026-10-18 | 03:55:19 | VAS-1792292118-21D95D1B6A36 | AGGREGATOR | TXN_COMPLETION | 739.57ms | 400.00ms | MoMo PSB | Cordis Telcom | Airtel |
| 2026-10-18 | 03:55:15 | VAS-1792292113-F93C23AD0A34 | TELCO | TXN_COMPLETION | 1084.69ms | 500.00ms | Union Bank | NexBridge | MTN |
| 2026-10-18 | 03:55:09 | VAS-1792292108-45A2F0B8B698 | AGGREGATOR | TXN_COMPLETION | 877.51ms | 400.00ms | Kuda MFB | Primus VAS | Airtel |
| 2026-10-18 | 03:55:04 | VAS-1792292103-969DCB707B9B | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | FirstBank | Telcos Direct | Airtel |
| 2026-10-18 | 03:54:59 | VAS-1792292098-E1619778B95D | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | FirstBank | NexBridge | Airtel |
| 2026-10-18 | 03:54:44 | VAS-1792292084-AD48FA5EBC77 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Stanbic IBTC | Telcos Direct | 9Mobile |
| 2026-10-18 | 03:54:30 | VAS-1792292069-49A901F57562 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Palmpay | Cordis Telcom | MTN |