SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20260925-0565 | Sep 25 | Primus VAS | Success Rate | 95.0% | 94.7% | 125 | QUEUED | CLOSED |
| SLB-20260925-0564 | Sep 25 | Glo | Success Rate | 95.0% | 94.7% | 131 | QUEUED | CLOSED |
| SLB-20260925-0563 | Sep 25 | Telcos Direct | Success Rate | 95.0% | 94.8% | 123 | QUEUED | CLOSED |
| SLB-20260925-0562 | Sep 25 | Primus VAS | Success Rate | 95.0% | 94.7% | 125 | QUEUED | CLOSED |
| SLB-20260925-0561 | Sep 25 | 9Mobile | Success Rate | 95.0% | 94.9% | 118 | QUEUED | CLOSED |
| SLB-20260925-0560 | Sep 25 | Glo | Success Rate | 95.0% | 94.8% | 129 | QUEUED | CLOSED |
| SLB-20260924-0559 | Sep 24 | Telcos Direct | Success Rate | 95.0% | 94.8% | 121 | QUEUED | OPEN |
| SLB-20260924-0558 | Sep 24 | Primus VAS | Success Rate | 95.0% | 94.8% | 123 | QUEUED | OPEN |
| SLB-20260924-0557 | Sep 24 | 9Mobile | Success Rate | 95.0% | 94.9% | 119 | QUEUED | OPEN |
| SLB-20260924-0556 | Sep 24 | Glo | Success Rate | 95.0% | 94.8% | 128 | QUEUED | OPEN |
| SLB-20260924-0555 | Sep 24 | Telcos Direct | Success Rate | 95.0% | 94.6% | 126 | QUEUED | CLOSED |
| SLB-20260924-0554 | Sep 24 | Primus VAS | Success Rate | 95.0% | 94.8% | 123 | QUEUED | CLOSED |
| SLB-20260924-0553 | Sep 24 | 9Mobile | Success Rate | 95.0% | 94.8% | 122 | QUEUED | CLOSED |
| SLB-20260924-0552 | Sep 24 | Glo | Success Rate | 95.0% | 94.7% | 131 | QUEUED | CLOSED |
| SLB-20260924-0551 | Sep 24 | Telcos Direct | Success Rate | 95.0% | 94.6% | 128 | QUEUED | CLOSED |
| SLB-20260924-0550 | Sep 24 | NexBridge | Success Rate | 95.0% | 95.0% | 124 | QUEUED | OPEN |
| SLB-20260924-0549 | Sep 24 | Primus VAS | Success Rate | 95.0% | 95.0% | 119 | QUEUED | CLOSED |
| SLB-20260924-0548 | Sep 24 | 9Mobile | Success Rate | 95.0% | 94.7% | 123 | QUEUED | CLOSED |
| SLB-20260924-0547 | Sep 24 | Glo | Success Rate | 95.0% | 94.5% | 135 | QUEUED | CLOSED |
| SLB-20260924-0546 | Sep 24 | Telcos Direct | Success Rate | 95.0% | 94.7% | 126 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 02:43:31 | VAS-1792287808-893E136B960F | TELCO | TXN_COMPLETION | 2153.90ms | 500.00ms | Access Bank | NexBridge | Airtel |
| 2026-10-18 | 02:43:31 | VAS-1792287808-893E136B960F | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Access Bank | NexBridge | Airtel |
| 2026-10-18 | 02:43:16 | VAS-1792287794-CFAE356E8E39 | AGGREGATOR | TXN_COMPLETION | 2346.61ms | 400.00ms | Stanbic IBTC | Telcos Direct | 9Mobile |
| 2026-10-18 | 02:43:10 | VAS-1792287789-01A1D847FC40 | TELCO | TXN_COMPLETION | 968.56ms | 500.00ms | Palmpay | Telcos Direct | Glo |
| 2026-10-18 | 02:43:10 | VAS-1792287789-01A1D847FC40 | MERCHANT | TXN_COMPLETION | 27.00s | 5.00s | Palmpay | Telcos Direct | Glo |
| 2026-10-18 | 02:43:03 | VAS-1792287779-9482206B8C2C | TELCO | TXN_COMPLETION | 1444.52ms | 500.00ms | Access Bank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 02:43:03 | VAS-1792287779-9482206B8C2C | AGGREGATOR | TXN_COMPLETION | 2589.17ms | 400.00ms | Access Bank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 02:43:03 | VAS-1792287779-9482206B8C2C | MERCHANT | TXN_COMPLETION | 31.00s | 5.00s | Access Bank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 02:42:56 | VAS-1792287774-AFB00D18EB4C | AGGREGATOR | TXN_COMPLETION | 1506.46ms | 400.00ms | Access Bank | NexBridge | MTN |
| 2026-10-18 | 02:42:56 | VAS-1792287774-AFB00D18EB4C | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Access Bank | NexBridge | MTN |
| 2026-10-18 | 02:42:52 | VAS-1792287769-5395BA64A8A0 | TELCO | TXN_COMPLETION | 2511.65ms | 500.00ms | Kuda MFB | Telcos Direct | MTN |
| 2026-10-18 | 02:42:52 | VAS-1792287769-5395BA64A8A0 | MERCHANT | TXN_COMPLETION | 14.00s | 5.00s | Kuda MFB | Telcos Direct | MTN |
| 2026-10-18 | 02:42:45 | VAS-1792287764-66BCBF0C80D2 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Palmpay | Telcos Direct | MTN |
| 2026-10-18 | 02:42:35 | VAS-1792287754-29D88344FEC5 | AGGREGATOR | TXN_COMPLETION | 886.01ms | 400.00ms | Stanbic IBTC | Cordis Telcom | Glo |
| 2026-10-18 | 02:42:35 | VAS-1792287754-29D88344FEC5 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Stanbic IBTC | Cordis Telcom | Glo |
| 2026-10-18 | 02:42:32 | VAS-1792287749-248BA13CCC1C | TELCO | TXN_COMPLETION | 1739.63ms | 500.00ms | Stanbic IBTC | Telcos Direct | 9Mobile |
| 2026-10-18 | 02:42:31 | VAS-1792287749-248BA13CCC1C | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Stanbic IBTC | Telcos Direct | 9Mobile |
| 2026-10-18 | 02:42:27 | VAS-1792287745-6D25D8C45602 | TELCO | TXN_COMPLETION | 2325.81ms | 500.00ms | Access Bank | Telcos Direct | 9Mobile |
| 2026-10-18 | 02:42:27 | VAS-1792287745-6D25D8C45602 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Access Bank | Telcos Direct | 9Mobile |
| 2026-10-18 | 02:42:12 | VAS-1792287730-CC114B852FA7 | AGGREGATOR | TXN_COMPLETION | 2266.22ms | 400.00ms | Access Bank | Cordis Telcom | 9Mobile |