SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20260925-0565 | Sep 25 | Primus VAS | Success Rate | 95.0% | 94.7% | 125 | QUEUED | CLOSED |
| SLB-20260925-0564 | Sep 25 | Glo | Success Rate | 95.0% | 94.7% | 131 | QUEUED | CLOSED |
| SLB-20260925-0563 | Sep 25 | Telcos Direct | Success Rate | 95.0% | 94.8% | 123 | QUEUED | CLOSED |
| SLB-20260925-0562 | Sep 25 | Primus VAS | Success Rate | 95.0% | 94.7% | 125 | QUEUED | CLOSED |
| SLB-20260925-0561 | Sep 25 | 9Mobile | Success Rate | 95.0% | 94.9% | 118 | QUEUED | CLOSED |
| SLB-20260925-0560 | Sep 25 | Glo | Success Rate | 95.0% | 94.8% | 129 | QUEUED | CLOSED |
| SLB-20260924-0559 | Sep 24 | Telcos Direct | Success Rate | 95.0% | 94.8% | 121 | QUEUED | OPEN |
| SLB-20260924-0558 | Sep 24 | Primus VAS | Success Rate | 95.0% | 94.8% | 123 | QUEUED | OPEN |
| SLB-20260924-0557 | Sep 24 | 9Mobile | Success Rate | 95.0% | 94.9% | 119 | QUEUED | OPEN |
| SLB-20260924-0556 | Sep 24 | Glo | Success Rate | 95.0% | 94.8% | 128 | QUEUED | OPEN |
| SLB-20260924-0555 | Sep 24 | Telcos Direct | Success Rate | 95.0% | 94.6% | 126 | QUEUED | CLOSED |
| SLB-20260924-0554 | Sep 24 | Primus VAS | Success Rate | 95.0% | 94.8% | 123 | QUEUED | CLOSED |
| SLB-20260924-0553 | Sep 24 | 9Mobile | Success Rate | 95.0% | 94.8% | 122 | QUEUED | CLOSED |
| SLB-20260924-0552 | Sep 24 | Glo | Success Rate | 95.0% | 94.7% | 131 | QUEUED | CLOSED |
| SLB-20260924-0551 | Sep 24 | Telcos Direct | Success Rate | 95.0% | 94.6% | 128 | QUEUED | CLOSED |
| SLB-20260924-0550 | Sep 24 | NexBridge | Success Rate | 95.0% | 95.0% | 124 | QUEUED | OPEN |
| SLB-20260924-0549 | Sep 24 | Primus VAS | Success Rate | 95.0% | 95.0% | 119 | QUEUED | CLOSED |
| SLB-20260924-0548 | Sep 24 | 9Mobile | Success Rate | 95.0% | 94.7% | 123 | QUEUED | CLOSED |
| SLB-20260924-0547 | Sep 24 | Glo | Success Rate | 95.0% | 94.5% | 135 | QUEUED | CLOSED |
| SLB-20260924-0546 | Sep 24 | Telcos Direct | Success Rate | 95.0% | 94.7% | 126 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 02:30:05 | VAS-1792287002-68D5E6CE152C | AGGREGATOR | TXN_COMPLETION | 1799.59ms | 400.00ms | Union Bank | Primus VAS | 9Mobile |
| 2026-10-18 | 02:30:05 | VAS-1792287002-68D5E6CE152C | MERCHANT | TXN_COMPLETION | 21.00s | 5.00s | Union Bank | Primus VAS | 9Mobile |
| 2026-10-18 | 02:30:00 | VAS-1792286997-8754AB6BCF8F | AGGREGATOR | TXN_COMPLETION | 2064.16ms | 400.00ms | Access Bank | Telcos Direct | Airtel |
| 2026-10-18 | 02:29:49 | VAS-1792286988-7A820D770042 | TELCO | TXN_COMPLETION | 1383.28ms | 500.00ms | Union Bank | Primus VAS | Airtel |
| 2026-10-18 | 02:29:49 | VAS-1792286988-7A820D770042 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Union Bank | Primus VAS | Airtel |
| 2026-10-18 | 02:29:43 | VAS-1792286983-8BC5264FCC60 | MERCHANT | TXN_COMPLETION | 34.00s | 5.00s | Union Bank | NexBridge | Glo |
| 2026-10-18 | 02:29:38 | VAS-1792286978-9EE5FA700DA4 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | GTBank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 02:29:31 | VAS-1792286968-DFBE25032E61 | TELCO | TXN_COMPLETION | 1570.00ms | 500.00ms | MoMo PSB | Cordis Telcom | Glo |
| 2026-10-18 | 02:29:31 | VAS-1792286968-DFBE25032E61 | AGGREGATOR | TXN_COMPLETION | 1916.35ms | 400.00ms | MoMo PSB | Cordis Telcom | Glo |
| 2026-10-18 | 02:29:31 | VAS-1792286968-DFBE25032E61 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | MoMo PSB | Cordis Telcom | Glo |
| 2026-10-18 | 02:29:23 | VAS-1792286958-D5CC48E6ADEC | TELCO | TXN_COMPLETION | 1690.04ms | 500.00ms | GTBank | Cordis Telcom | Airtel |
| 2026-10-18 | 02:29:23 | VAS-1792286958-D5CC48E6ADEC | AGGREGATOR | TXN_COMPLETION | 1627.43ms | 400.00ms | GTBank | Cordis Telcom | Airtel |
| 2026-10-18 | 02:29:23 | VAS-1792286958-D5CC48E6ADEC | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | GTBank | Cordis Telcom | Airtel |
| 2026-10-18 | 02:29:07 | VAS-1792286943-DEDF1CF48B18 | TELCO | TXN_COMPLETION | 2227.71ms | 500.00ms | GTBank | NexBridge | 9Mobile |
| 2026-10-18 | 02:29:07 | VAS-1792286943-DEDF1CF48B18 | AGGREGATOR | TXN_COMPLETION | 1106.20ms | 400.00ms | GTBank | NexBridge | 9Mobile |
| 2026-10-18 | 02:29:07 | VAS-1792286943-DEDF1CF48B18 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | GTBank | NexBridge | 9Mobile |
| 2026-10-18 | 02:28:49 | VAS-1792286929-A1DC494EBFD8 | AGGREGATOR | TXN_COMPLETION | 407.84ms | 400.00ms | MoMo PSB | Cordis Telcom | MTN |
| 2026-10-18 | 02:28:41 | VAS-1792286919-FFEC7391B3BF | TELCO | TXN_COMPLETION | 2067.25ms | 500.00ms | Opay | Telcos Direct | Glo |
| 2026-10-18 | 02:28:41 | VAS-1792286919-FFEC7391B3BF | MERCHANT | TXN_COMPLETION | 26.00s | 5.00s | Opay | Telcos Direct | Glo |
| 2026-10-18 | 02:28:36 | VAS-1792286914-7F82C449EB5C | TELCO | TXN_COMPLETION | 1791.30ms | 500.00ms | Union Bank | NexBridge | Glo |