SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20260925-0565 | Sep 25 | Primus VAS | Success Rate | 95.0% | 94.7% | 125 | QUEUED | CLOSED |
| SLB-20260925-0564 | Sep 25 | Glo | Success Rate | 95.0% | 94.7% | 131 | QUEUED | CLOSED |
| SLB-20260925-0563 | Sep 25 | Telcos Direct | Success Rate | 95.0% | 94.8% | 123 | QUEUED | CLOSED |
| SLB-20260925-0562 | Sep 25 | Primus VAS | Success Rate | 95.0% | 94.7% | 125 | QUEUED | CLOSED |
| SLB-20260925-0561 | Sep 25 | 9Mobile | Success Rate | 95.0% | 94.9% | 118 | QUEUED | CLOSED |
| SLB-20260925-0560 | Sep 25 | Glo | Success Rate | 95.0% | 94.8% | 129 | QUEUED | CLOSED |
| SLB-20260924-0559 | Sep 24 | Telcos Direct | Success Rate | 95.0% | 94.8% | 121 | QUEUED | OPEN |
| SLB-20260924-0558 | Sep 24 | Primus VAS | Success Rate | 95.0% | 94.8% | 123 | QUEUED | OPEN |
| SLB-20260924-0557 | Sep 24 | 9Mobile | Success Rate | 95.0% | 94.9% | 119 | QUEUED | OPEN |
| SLB-20260924-0556 | Sep 24 | Glo | Success Rate | 95.0% | 94.8% | 128 | QUEUED | OPEN |
| SLB-20260924-0555 | Sep 24 | Telcos Direct | Success Rate | 95.0% | 94.6% | 126 | QUEUED | CLOSED |
| SLB-20260924-0554 | Sep 24 | Primus VAS | Success Rate | 95.0% | 94.8% | 123 | QUEUED | CLOSED |
| SLB-20260924-0553 | Sep 24 | 9Mobile | Success Rate | 95.0% | 94.8% | 122 | QUEUED | CLOSED |
| SLB-20260924-0552 | Sep 24 | Glo | Success Rate | 95.0% | 94.7% | 131 | QUEUED | CLOSED |
| SLB-20260924-0551 | Sep 24 | Telcos Direct | Success Rate | 95.0% | 94.6% | 128 | QUEUED | CLOSED |
| SLB-20260924-0550 | Sep 24 | NexBridge | Success Rate | 95.0% | 95.0% | 124 | QUEUED | OPEN |
| SLB-20260924-0549 | Sep 24 | Primus VAS | Success Rate | 95.0% | 95.0% | 119 | QUEUED | CLOSED |
| SLB-20260924-0548 | Sep 24 | 9Mobile | Success Rate | 95.0% | 94.7% | 123 | QUEUED | CLOSED |
| SLB-20260924-0547 | Sep 24 | Glo | Success Rate | 95.0% | 94.5% | 135 | QUEUED | CLOSED |
| SLB-20260924-0546 | Sep 24 | Telcos Direct | Success Rate | 95.0% | 94.7% | 126 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 23:04:55 | VAS-1792274692-EC2F85EC6294 | TELCO | TXN_COMPLETION | 1683.03ms | 500.00ms | Palmpay | Telcos Direct | Glo |
| 2026-10-17 | 23:04:55 | VAS-1792274692-EC2F85EC6294 | AGGREGATOR | TXN_COMPLETION | 1115.72ms | 400.00ms | Palmpay | Telcos Direct | Glo |
| 2026-10-17 | 23:04:55 | VAS-1792274692-EC2F85EC6294 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Palmpay | Telcos Direct | Glo |
| 2026-10-17 | 23:04:50 | VAS-1792274687-33D21DDEA03A | TELCO | TXN_COMPLETION | 2328.35ms | 500.00ms | Union Bank | NexBridge | Glo |
| 2026-10-17 | 23:04:50 | VAS-1792274687-33D21DDEA03A | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Union Bank | NexBridge | Glo |
| 2026-10-17 | 23:04:47 | VAS-1792274682-9D5F6F667F4C | TELCO | TXN_COMPLETION | 2361.53ms | 500.00ms | Opay | Primus VAS | Airtel |
| 2026-10-17 | 23:04:47 | VAS-1792274682-9D5F6F667F4C | AGGREGATOR | TXN_COMPLETION | 2274.11ms | 400.00ms | Opay | Primus VAS | Airtel |
| 2026-10-17 | 23:04:47 | VAS-1792274682-9D5F6F667F4C | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Opay | Primus VAS | Airtel |
| 2026-10-17 | 23:04:38 | VAS-1792274677-8A0EED589211 | MERCHANT | TXN_COMPLETION | 17.00s | 5.00s | MoMo PSB | Telcos Direct | MTN |
| 2026-10-17 | 23:04:18 | VAS-1792274657-45FB5A924C89 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | MoMo PSB | Cordis Telcom | Glo |
| 2026-10-17 | 23:04:14 | VAS-1792274652-A2548D1C649F | TELCO | TXN_COMPLETION | 1413.28ms | 500.00ms | FirstBank | NexBridge | MTN |
| 2026-10-17 | 23:04:08 | VAS-1792274648-662FFD260DBE | MERCHANT | TXN_COMPLETION | 24.00s | 5.00s | Union Bank | Primus VAS | Airtel |
| 2026-10-17 | 23:03:46 | VAS-1792274623-EF748BF558DA | TELCO | TXN_COMPLETION | 1075.40ms | 500.00ms | GTBank | Primus VAS | 9Mobile |
| 2026-10-17 | 23:03:46 | VAS-1792274623-EF748BF558DA | AGGREGATOR | TXN_COMPLETION | 2172.89ms | 400.00ms | GTBank | Primus VAS | 9Mobile |
| 2026-10-17 | 23:03:34 | VAS-1792274613-88F71D8B119E | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | MoMo PSB | Primus VAS | Airtel |
| 2026-10-17 | 23:03:11 | VAS-1792274589-0E57278AC4D8 | TELCO | TXN_COMPLETION | 1729.02ms | 500.00ms | Kuda MFB | NexBridge | Glo |
| 2026-10-17 | 23:03:11 | VAS-1792274589-0E57278AC4D8 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Kuda MFB | NexBridge | Glo |
| 2026-10-17 | 23:03:05 | VAS-1792274584-B10035D91C2C | TELCO | TXN_COMPLETION | 1025.39ms | 500.00ms | Stanbic IBTC | NexBridge | Airtel |
| 2026-10-17 | 23:02:59 | VAS-1792274579-2658F0EEE8D1 | MERCHANT | TXN_COMPLETION | 26.00s | 5.00s | GTBank | Telcos Direct | Glo |
| 2026-10-17 | 23:02:45 | VAS-1792274564-A061332CAD0A | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Opay | NexBridge | Airtel |