SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20260925-0565 | Sep 25 | Primus VAS | Success Rate | 95.0% | 94.7% | 125 | QUEUED | CLOSED |
| SLB-20260925-0564 | Sep 25 | Glo | Success Rate | 95.0% | 94.7% | 131 | QUEUED | CLOSED |
| SLB-20260925-0563 | Sep 25 | Telcos Direct | Success Rate | 95.0% | 94.8% | 123 | QUEUED | CLOSED |
| SLB-20260925-0562 | Sep 25 | Primus VAS | Success Rate | 95.0% | 94.7% | 125 | QUEUED | CLOSED |
| SLB-20260925-0561 | Sep 25 | 9Mobile | Success Rate | 95.0% | 94.9% | 118 | QUEUED | CLOSED |
| SLB-20260925-0560 | Sep 25 | Glo | Success Rate | 95.0% | 94.8% | 129 | QUEUED | CLOSED |
| SLB-20260924-0559 | Sep 24 | Telcos Direct | Success Rate | 95.0% | 94.8% | 121 | QUEUED | OPEN |
| SLB-20260924-0558 | Sep 24 | Primus VAS | Success Rate | 95.0% | 94.8% | 123 | QUEUED | OPEN |
| SLB-20260924-0557 | Sep 24 | 9Mobile | Success Rate | 95.0% | 94.9% | 119 | QUEUED | OPEN |
| SLB-20260924-0556 | Sep 24 | Glo | Success Rate | 95.0% | 94.8% | 128 | QUEUED | OPEN |
| SLB-20260924-0555 | Sep 24 | Telcos Direct | Success Rate | 95.0% | 94.6% | 126 | QUEUED | CLOSED |
| SLB-20260924-0554 | Sep 24 | Primus VAS | Success Rate | 95.0% | 94.8% | 123 | QUEUED | CLOSED |
| SLB-20260924-0553 | Sep 24 | 9Mobile | Success Rate | 95.0% | 94.8% | 122 | QUEUED | CLOSED |
| SLB-20260924-0552 | Sep 24 | Glo | Success Rate | 95.0% | 94.7% | 131 | QUEUED | CLOSED |
| SLB-20260924-0551 | Sep 24 | Telcos Direct | Success Rate | 95.0% | 94.6% | 128 | QUEUED | CLOSED |
| SLB-20260924-0550 | Sep 24 | NexBridge | Success Rate | 95.0% | 95.0% | 124 | QUEUED | OPEN |
| SLB-20260924-0549 | Sep 24 | Primus VAS | Success Rate | 95.0% | 95.0% | 119 | QUEUED | CLOSED |
| SLB-20260924-0548 | Sep 24 | 9Mobile | Success Rate | 95.0% | 94.7% | 123 | QUEUED | CLOSED |
| SLB-20260924-0547 | Sep 24 | Glo | Success Rate | 95.0% | 94.5% | 135 | QUEUED | CLOSED |
| SLB-20260924-0546 | Sep 24 | Telcos Direct | Success Rate | 95.0% | 94.7% | 126 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 14:03:13 | VAS-1792328593-2E84C6E86BB4 | MERCHANT | TXN_COMPLETION | 23.00s | 5.00s | GTBank | Telcos Direct | 9Mobile |
| 2026-10-18 | 14:03:08 | VAS-1792328585-2B4E7F121F61 | TELCO | TXN_COMPLETION | 2519.28ms | 500.00ms | Kuda MFB | Cordis Telcom | Airtel |
| 2026-10-18 | 14:03:08 | VAS-1792328585-2B4E7F121F61 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Kuda MFB | Cordis Telcom | Airtel |
| 2026-10-18 | 14:02:58 | VAS-1792328578-BFFAF60777E4 | MERCHANT | TXN_COMPLETION | 26.00s | 5.00s | Palmpay | NexBridge | Glo |
| 2026-10-18 | 14:02:51 | VAS-1792328570-63B170BDCAE9 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Kuda MFB | Cordis Telcom | 9Mobile |
| 2026-10-18 | 14:02:45 | VAS-1792328563-3D4957B9977D | AGGREGATOR | TXN_COMPLETION | 2070.59ms | 400.00ms | MoMo PSB | Cordis Telcom | Airtel |
| 2026-10-18 | 14:02:30 | VAS-1792328548-EBAEFAADD6F4 | AGGREGATOR | TXN_COMPLETION | 1102.21ms | 400.00ms | Palmpay | Cordis Telcom | Airtel |
| 2026-10-18 | 14:02:22 | VAS-1792328541-001877456127 | AGGREGATOR | TXN_COMPLETION | 977.58ms | 400.00ms | Union Bank | Primus VAS | MTN |
| 2026-10-18 | 14:02:22 | VAS-1792328541-001877456127 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Union Bank | Primus VAS | MTN |
| 2026-10-18 | 14:02:14 | VAS-1792328533-981AA924AAEE | AGGREGATOR | TXN_COMPLETION | 403.84ms | 400.00ms | MoMo PSB | Primus VAS | 9Mobile |
| 2026-10-18 | 14:02:14 | VAS-1792328533-981AA924AAEE | MERCHANT | TXN_COMPLETION | 19.00s | 5.00s | MoMo PSB | Primus VAS | 9Mobile |
| 2026-10-18 | 14:02:00 | VAS-1792328518-DC76D15A063E | AGGREGATOR | TXN_COMPLETION | 1460.62ms | 400.00ms | Stanbic IBTC | NexBridge | 9Mobile |
| 2026-10-18 | 14:01:45 | VAS-1792328504-D3CD98295874 | AGGREGATOR | TXN_COMPLETION | 686.67ms | 400.00ms | Union Bank | Telcos Direct | Glo |
| 2026-10-18 | 14:01:45 | VAS-1792328504-D3CD98295874 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Union Bank | Telcos Direct | Glo |
| 2026-10-18 | 14:01:22 | VAS-1792328481-102132ACAF4A | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Palmpay | Cordis Telcom | Glo |
| 2026-10-18 | 14:01:14 | VAS-1792328474-B45B9CAEA474 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | MoMo PSB | Primus VAS | 9Mobile |
| 2026-10-18 | 14:01:07 | VAS-1792328467-331C95B9D0D5 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Palmpay | Cordis Telcom | 9Mobile |
| 2026-10-18 | 14:00:38 | VAS-1792328437-14A9DF2D383A | AGGREGATOR | TXN_COMPLETION | 409.27ms | 400.00ms | Palmpay | Telcos Direct | 9Mobile |
| 2026-10-18 | 14:00:23 | VAS-1792328422-510AB6876B91 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Kuda MFB | Telcos Direct | Glo |
| 2026-10-18 | 14:00:16 | VAS-1792328415-03D65FA36C96 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Opay | Telcos Direct | Glo |