SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20260925-0565 | Sep 25 | Primus VAS | Success Rate | 95.0% | 94.7% | 125 | QUEUED | CLOSED |
| SLB-20260925-0564 | Sep 25 | Glo | Success Rate | 95.0% | 94.7% | 131 | QUEUED | CLOSED |
| SLB-20260925-0563 | Sep 25 | Telcos Direct | Success Rate | 95.0% | 94.8% | 123 | QUEUED | CLOSED |
| SLB-20260925-0562 | Sep 25 | Primus VAS | Success Rate | 95.0% | 94.7% | 125 | QUEUED | CLOSED |
| SLB-20260925-0561 | Sep 25 | 9Mobile | Success Rate | 95.0% | 94.9% | 118 | QUEUED | CLOSED |
| SLB-20260925-0560 | Sep 25 | Glo | Success Rate | 95.0% | 94.8% | 129 | QUEUED | CLOSED |
| SLB-20260924-0559 | Sep 24 | Telcos Direct | Success Rate | 95.0% | 94.8% | 121 | QUEUED | OPEN |
| SLB-20260924-0558 | Sep 24 | Primus VAS | Success Rate | 95.0% | 94.8% | 123 | QUEUED | OPEN |
| SLB-20260924-0557 | Sep 24 | 9Mobile | Success Rate | 95.0% | 94.9% | 119 | QUEUED | OPEN |
| SLB-20260924-0556 | Sep 24 | Glo | Success Rate | 95.0% | 94.8% | 128 | QUEUED | OPEN |
| SLB-20260924-0555 | Sep 24 | Telcos Direct | Success Rate | 95.0% | 94.6% | 126 | QUEUED | CLOSED |
| SLB-20260924-0554 | Sep 24 | Primus VAS | Success Rate | 95.0% | 94.8% | 123 | QUEUED | CLOSED |
| SLB-20260924-0553 | Sep 24 | 9Mobile | Success Rate | 95.0% | 94.8% | 122 | QUEUED | CLOSED |
| SLB-20260924-0552 | Sep 24 | Glo | Success Rate | 95.0% | 94.7% | 131 | QUEUED | CLOSED |
| SLB-20260924-0551 | Sep 24 | Telcos Direct | Success Rate | 95.0% | 94.6% | 128 | QUEUED | CLOSED |
| SLB-20260924-0550 | Sep 24 | NexBridge | Success Rate | 95.0% | 95.0% | 124 | QUEUED | OPEN |
| SLB-20260924-0549 | Sep 24 | Primus VAS | Success Rate | 95.0% | 95.0% | 119 | QUEUED | CLOSED |
| SLB-20260924-0548 | Sep 24 | 9Mobile | Success Rate | 95.0% | 94.7% | 123 | QUEUED | CLOSED |
| SLB-20260924-0547 | Sep 24 | Glo | Success Rate | 95.0% | 94.5% | 135 | QUEUED | CLOSED |
| SLB-20260924-0546 | Sep 24 | Telcos Direct | Success Rate | 95.0% | 94.7% | 126 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 20:46:25 | VAS-1792266384-BADB09C31A78 | MERCHANT | TXN_COMPLETION | 33.00s | 5.00s | GTBank | NexBridge | Airtel |
| 2026-10-17 | 20:46:12 | VAS-1792266370-1B6C81E431F0 | TELCO | TXN_COMPLETION | 1677.90ms | 500.00ms | Palmpay | NexBridge | Glo |
| 2026-10-17 | 20:46:12 | VAS-1792266370-1B6C81E431F0 | MERCHANT | TXN_COMPLETION | 22.00s | 5.00s | Palmpay | NexBridge | Glo |
| 2026-10-17 | 20:45:55 | VAS-1792266355-26EE14ECFCFD | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | FirstBank | Cordis Telcom | Airtel |
| 2026-10-17 | 20:45:52 | VAS-1792266350-0CFA25EC5E96 | AGGREGATOR | TXN_COMPLETION | 1902.70ms | 400.00ms | FirstBank | Telcos Direct | MTN |
| 2026-10-17 | 20:45:36 | VAS-1792266335-E9C2FC372A5C | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | MoMo PSB | Telcos Direct | MTN |
| 2026-10-17 | 20:45:26 | VAS-1792266325-26AD10CF92E9 | AGGREGATOR | TXN_COMPLETION | 405.36ms | 400.00ms | Access Bank | Primus VAS | Airtel |
| 2026-10-17 | 20:45:26 | VAS-1792266325-26AD10CF92E9 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Access Bank | Primus VAS | Airtel |
| 2026-10-17 | 20:45:24 | VAS-1792266324-8E2F252E5453 | TELCO | TXN_COMPLETION | 2472.13ms | 500.00ms | GTBank | Cordis Telcom | Glo |
| 2026-10-17 | 20:45:24 | VAS-1792266324-8E2F252E5453 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | GTBank | Cordis Telcom | Glo |
| 2026-10-17 | 20:45:24 | VAS-1792266315-117912DB6CBA | AGGREGATOR | TXN_COMPLETION | 1352.80ms | 400.00ms | Union Bank | Cordis Telcom | MTN |
| 2026-10-17 | 20:45:24 | VAS-1792266315-117912DB6CBA | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Union Bank | Cordis Telcom | MTN |
| 2026-10-17 | 20:45:12 | VAS-1792266310-E0B5C3638907 | AGGREGATOR | TXN_COMPLETION | 865.35ms | 400.00ms | Palmpay | Telcos Direct | 9Mobile |
| 2026-10-17 | 20:45:12 | VAS-1792266310-E0B5C3638907 | MERCHANT | TXN_COMPLETION | 32.00s | 5.00s | Palmpay | Telcos Direct | 9Mobile |
| 2026-10-17 | 20:45:08 | VAS-1792266306-568B8EEC46D7 | AGGREGATOR | TXN_COMPLETION | 2385.25ms | 400.00ms | Stanbic IBTC | Primus VAS | 9Mobile |
| 2026-10-17 | 20:45:03 | VAS-1792266301-B33A85C8BD69 | TELCO | TXN_COMPLETION | 1354.17ms | 500.00ms | Stanbic IBTC | Primus VAS | Airtel |
| 2026-10-17 | 20:44:52 | VAS-1792266291-14634F80D5E6 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Access Bank | Primus VAS | 9Mobile |
| 2026-10-17 | 20:44:46 | VAS-1792266286-BD0CF76A27F0 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Access Bank | Telcos Direct | Glo |
| 2026-10-17 | 20:44:37 | VAS-1792266276-C16E059BD95D | TELCO | TXN_COMPLETION | 702.98ms | 500.00ms | GTBank | Telcos Direct | MTN |
| 2026-10-17 | 20:44:32 | VAS-1792266271-0BF8B001C4C1 | MERCHANT | TXN_COMPLETION | 24.00s | 5.00s | Union Bank | NexBridge | MTN |