SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20260925-0565 | Sep 25 | Primus VAS | Success Rate | 95.0% | 94.7% | 125 | QUEUED | CLOSED |
| SLB-20260925-0564 | Sep 25 | Glo | Success Rate | 95.0% | 94.7% | 131 | QUEUED | CLOSED |
| SLB-20260925-0563 | Sep 25 | Telcos Direct | Success Rate | 95.0% | 94.8% | 123 | QUEUED | CLOSED |
| SLB-20260925-0562 | Sep 25 | Primus VAS | Success Rate | 95.0% | 94.7% | 125 | QUEUED | CLOSED |
| SLB-20260925-0561 | Sep 25 | 9Mobile | Success Rate | 95.0% | 94.9% | 118 | QUEUED | CLOSED |
| SLB-20260925-0560 | Sep 25 | Glo | Success Rate | 95.0% | 94.8% | 129 | QUEUED | CLOSED |
| SLB-20260924-0559 | Sep 24 | Telcos Direct | Success Rate | 95.0% | 94.8% | 121 | QUEUED | OPEN |
| SLB-20260924-0558 | Sep 24 | Primus VAS | Success Rate | 95.0% | 94.8% | 123 | QUEUED | OPEN |
| SLB-20260924-0557 | Sep 24 | 9Mobile | Success Rate | 95.0% | 94.9% | 119 | QUEUED | OPEN |
| SLB-20260924-0556 | Sep 24 | Glo | Success Rate | 95.0% | 94.8% | 128 | QUEUED | OPEN |
| SLB-20260924-0555 | Sep 24 | Telcos Direct | Success Rate | 95.0% | 94.6% | 126 | QUEUED | CLOSED |
| SLB-20260924-0554 | Sep 24 | Primus VAS | Success Rate | 95.0% | 94.8% | 123 | QUEUED | CLOSED |
| SLB-20260924-0553 | Sep 24 | 9Mobile | Success Rate | 95.0% | 94.8% | 122 | QUEUED | CLOSED |
| SLB-20260924-0552 | Sep 24 | Glo | Success Rate | 95.0% | 94.7% | 131 | QUEUED | CLOSED |
| SLB-20260924-0551 | Sep 24 | Telcos Direct | Success Rate | 95.0% | 94.6% | 128 | QUEUED | CLOSED |
| SLB-20260924-0550 | Sep 24 | NexBridge | Success Rate | 95.0% | 95.0% | 124 | QUEUED | OPEN |
| SLB-20260924-0549 | Sep 24 | Primus VAS | Success Rate | 95.0% | 95.0% | 119 | QUEUED | CLOSED |
| SLB-20260924-0548 | Sep 24 | 9Mobile | Success Rate | 95.0% | 94.7% | 123 | QUEUED | CLOSED |
| SLB-20260924-0547 | Sep 24 | Glo | Success Rate | 95.0% | 94.5% | 135 | QUEUED | CLOSED |
| SLB-20260924-0546 | Sep 24 | Telcos Direct | Success Rate | 95.0% | 94.7% | 126 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 13:25:56 | VAS-1790091414-1A46510CD1DE | MERCHANT | TXN_COMPLETION | 2234945.00s | 5.00s | FirstBank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 13:25:49 | VAS-1792326348-4C933B446E70 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Access Bank | NexBridge | Glo |
| 2026-10-18 | 13:25:41 | VAS-1792326340-83423010D72B | AGGREGATOR | TXN_COMPLETION | 697.88ms | 400.00ms | Palmpay | Cordis Telcom | Glo |
| 2026-10-18 | 13:25:41 | VAS-1792326340-83423010D72B | MERCHANT | TXN_COMPLETION | 28.00s | 5.00s | Palmpay | Cordis Telcom | Glo |
| 2026-10-18 | 13:25:36 | VAS-1792326326-FB266C7A17E7 | TELCO | TXN_COMPLETION | 2370.17ms | 500.00ms | GTBank | Primus VAS | Airtel |
| 2026-10-18 | 13:25:36 | VAS-1792326326-FB266C7A17E7 | MERCHANT | TXN_COMPLETION | 18.00s | 5.00s | GTBank | Primus VAS | Airtel |
| 2026-10-18 | 13:25:23 | VAS-1792326318-739DB434CF03 | TELCO | TXN_COMPLETION | 2262.35ms | 500.00ms | Stanbic IBTC | NexBridge | MTN |
| 2026-10-18 | 13:25:23 | VAS-1792326318-739DB434CF03 | AGGREGATOR | TXN_COMPLETION | 2002.34ms | 400.00ms | Stanbic IBTC | NexBridge | MTN |
| 2026-10-18 | 13:25:23 | VAS-1792326318-739DB434CF03 | MERCHANT | TXN_COMPLETION | 29.00s | 5.00s | Stanbic IBTC | NexBridge | MTN |
| 2026-10-18 | 13:25:13 | VAS-1792326311-9AD3953F5D4C | TELCO | TXN_COMPLETION | 1558.98ms | 500.00ms | Palmpay | Telcos Direct | MTN |
| 2026-10-18 | 13:24:57 | VAS-1792326296-F4B51EAEFEF7 | AGGREGATOR | TXN_COMPLETION | 1250.96ms | 400.00ms | Kuda MFB | Primus VAS | Glo |
| 2026-10-18 | 13:24:57 | VAS-1792326296-F4B51EAEFEF7 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Kuda MFB | Primus VAS | Glo |
| 2026-10-18 | 13:24:43 | VAS-1792326281-18AB61115707 | AGGREGATOR | TXN_COMPLETION | 1592.13ms | 400.00ms | FirstBank | Primus VAS | MTN |
| 2026-10-18 | 13:24:22 | VAS-1792326259-7014F540C9EE | TELCO | TXN_COMPLETION | 2344.94ms | 500.00ms | Kuda MFB | Primus VAS | Airtel |
| 2026-10-18 | 13:24:22 | VAS-1792326259-7014F540C9EE | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Kuda MFB | Primus VAS | Airtel |
| 2026-10-18 | 13:24:12 | VAS-1792326252-1249F3930644 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Access Bank | Cordis Telcom | MTN |
| 2026-10-18 | 13:23:51 | VAS-1792326229-0D3AB4B94718 | AGGREGATOR | TXN_COMPLETION | 914.52ms | 400.00ms | Opay | Primus VAS | MTN |
| 2026-10-18 | 13:23:35 | VAS-1792326215-46C4C7A0D4AD | MERCHANT | TXN_COMPLETION | 29.00s | 5.00s | Palmpay | NexBridge | MTN |
| 2026-10-18 | 13:23:30 | VAS-1792326207-BBD5651AB870 | TELCO | TXN_COMPLETION | 1874.75ms | 500.00ms | FirstBank | Telcos Direct | Glo |
| 2026-10-18 | 13:23:30 | VAS-1792326207-BBD5651AB870 | AGGREGATOR | TXN_COMPLETION | 1279.89ms | 400.00ms | FirstBank | Telcos Direct | Glo |