SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20260925-0565 | Sep 25 | Primus VAS | Success Rate | 95.0% | 94.7% | 125 | QUEUED | CLOSED |
| SLB-20260925-0564 | Sep 25 | Glo | Success Rate | 95.0% | 94.7% | 131 | QUEUED | CLOSED |
| SLB-20260925-0563 | Sep 25 | Telcos Direct | Success Rate | 95.0% | 94.8% | 123 | QUEUED | CLOSED |
| SLB-20260925-0562 | Sep 25 | Primus VAS | Success Rate | 95.0% | 94.7% | 125 | QUEUED | CLOSED |
| SLB-20260925-0561 | Sep 25 | 9Mobile | Success Rate | 95.0% | 94.9% | 118 | QUEUED | CLOSED |
| SLB-20260925-0560 | Sep 25 | Glo | Success Rate | 95.0% | 94.8% | 129 | QUEUED | CLOSED |
| SLB-20260924-0559 | Sep 24 | Telcos Direct | Success Rate | 95.0% | 94.8% | 121 | QUEUED | OPEN |
| SLB-20260924-0558 | Sep 24 | Primus VAS | Success Rate | 95.0% | 94.8% | 123 | QUEUED | OPEN |
| SLB-20260924-0557 | Sep 24 | 9Mobile | Success Rate | 95.0% | 94.9% | 119 | QUEUED | OPEN |
| SLB-20260924-0556 | Sep 24 | Glo | Success Rate | 95.0% | 94.8% | 128 | QUEUED | OPEN |
| SLB-20260924-0555 | Sep 24 | Telcos Direct | Success Rate | 95.0% | 94.6% | 126 | QUEUED | CLOSED |
| SLB-20260924-0554 | Sep 24 | Primus VAS | Success Rate | 95.0% | 94.8% | 123 | QUEUED | CLOSED |
| SLB-20260924-0553 | Sep 24 | 9Mobile | Success Rate | 95.0% | 94.8% | 122 | QUEUED | CLOSED |
| SLB-20260924-0552 | Sep 24 | Glo | Success Rate | 95.0% | 94.7% | 131 | QUEUED | CLOSED |
| SLB-20260924-0551 | Sep 24 | Telcos Direct | Success Rate | 95.0% | 94.6% | 128 | QUEUED | CLOSED |
| SLB-20260924-0550 | Sep 24 | NexBridge | Success Rate | 95.0% | 95.0% | 124 | QUEUED | OPEN |
| SLB-20260924-0549 | Sep 24 | Primus VAS | Success Rate | 95.0% | 95.0% | 119 | QUEUED | CLOSED |
| SLB-20260924-0548 | Sep 24 | 9Mobile | Success Rate | 95.0% | 94.7% | 123 | QUEUED | CLOSED |
| SLB-20260924-0547 | Sep 24 | Glo | Success Rate | 95.0% | 94.5% | 135 | QUEUED | CLOSED |
| SLB-20260924-0546 | Sep 24 | Telcos Direct | Success Rate | 95.0% | 94.7% | 126 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 12:05:24 | VAS-1792321522-9F891ECAC035 | MERCHANT | TXN_COMPLETION | 23.00s | 5.00s | Access Bank | Cordis Telcom | Glo |
| 2026-10-18 | 12:05:15 | VAS-1792321514-E96FA06FC357 | MERCHANT | TXN_COMPLETION | 17.00s | 5.00s | Palmpay | Cordis Telcom | Airtel |
| 2026-10-18 | 12:04:09 | VAS-1792321448-B0F8120271FA | TELCO | TXN_COMPLETION | 1248.93ms | 500.00ms | Stanbic IBTC | Primus VAS | Airtel |
| 2026-10-18 | 12:04:09 | VAS-1792321448-B0F8120271FA | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Stanbic IBTC | Primus VAS | Airtel |
| 2026-10-18 | 12:04:07 | VAS-1792321440-B43317D27EEB | AGGREGATOR | TXN_COMPLETION | 6992.30ms | 400.00ms | Union Bank | NexBridge | MTN |
| 2026-10-18 | 12:03:54 | VAS-1792321433-FF57E2849D51 | AGGREGATOR | TXN_COMPLETION | 1272.85ms | 400.00ms | Stanbic IBTC | NexBridge | 9Mobile |
| 2026-10-18 | 12:03:54 | VAS-1792321433-FF57E2849D51 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Stanbic IBTC | NexBridge | 9Mobile |
| 2026-10-18 | 12:03:38 | VAS-1792321418-5E7BE0678D38 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | MoMo PSB | Cordis Telcom | 9Mobile |
| 2026-10-18 | 12:03:31 | VAS-1792321411-A70FBCCF30E0 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Kuda MFB | NexBridge | 9Mobile |
| 2026-10-18 | 12:03:17 | VAS-1792321396-146814E69EEF | TELCO | TXN_COMPLETION | 796.11ms | 500.00ms | Access Bank | NexBridge | Airtel |
| 2026-10-18 | 12:02:33 | VAS-1792321351-E7E785D0634B | TELCO | TXN_COMPLETION | 1712.13ms | 500.00ms | FirstBank | Primus VAS | MTN |
| 2026-10-18 | 12:02:25 | VAS-1792321344-C4A3734138A4 | MERCHANT | TXN_COMPLETION | 35.00s | 5.00s | Access Bank | NexBridge | 9Mobile |
| 2026-10-18 | 12:02:21 | VAS-1792321337-4CB26D74DBB4 | TELCO | TXN_COMPLETION | 2178.22ms | 500.00ms | FirstBank | Telcos Direct | Airtel |
| 2026-10-18 | 12:02:21 | VAS-1792321337-4CB26D74DBB4 | AGGREGATOR | TXN_COMPLETION | 2116.37ms | 400.00ms | FirstBank | Telcos Direct | Airtel |
| 2026-10-18 | 12:02:03 | VAS-1792321322-55BFED0FFC7D | AGGREGATOR | TXN_COMPLETION | 772.75ms | 400.00ms | Access Bank | Telcos Direct | 9Mobile |
| 2026-10-18 | 12:01:40 | VAS-1792321299-6D8B8C350EC1 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Opay | NexBridge | Glo |
| 2026-10-18 | 12:01:18 | VAS-1792321277-8F7FEF344CC6 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Palmpay | NexBridge | Glo |
| 2026-10-18 | 12:00:48 | VAS-1792321247-48C5A952E442 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | FirstBank | Telcos Direct | Airtel |
| 2026-10-18 | 12:00:42 | VAS-1792321240-14E69B13A51D | TELCO | TXN_COMPLETION | 1856.99ms | 500.00ms | GTBank | Telcos Direct | MTN |
| 2026-10-18 | 12:00:42 | VAS-1792321240-14E69B13A51D | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | GTBank | Telcos Direct | MTN |