SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20260924-0545 | Sep 24 | Primus VAS | Success Rate | 95.0% | 94.9% | 121 | QUEUED | CLOSED |
| SLB-20260924-0544 | Sep 24 | 9Mobile | Success Rate | 95.0% | 94.9% | 119 | QUEUED | CLOSED |
| SLB-20260924-0543 | Sep 24 | Glo | Success Rate | 95.0% | 94.6% | 133 | QUEUED | CLOSED |
| SLB-20260924-0542 | Sep 24 | Telcos Direct | Success Rate | 95.0% | 94.7% | 125 | QUEUED | CLOSED |
| SLB-20260924-0541 | Sep 24 | NexBridge | Success Rate | 95.0% | 95.0% | 125 | QUEUED | CLOSED |
| SLB-20260924-0540 | Sep 24 | Primus VAS | Success Rate | 95.0% | 94.9% | 120 | QUEUED | CLOSED |
| SLB-20260924-0539 | Sep 24 | 9Mobile | Success Rate | 95.0% | 94.9% | 118 | QUEUED | CLOSED |
| SLB-20260924-0538 | Sep 24 | Glo | Success Rate | 95.0% | 94.6% | 134 | QUEUED | CLOSED |
| SLB-20260924-0537 | Sep 24 | Telcos Direct | Success Rate | 95.0% | 94.8% | 123 | QUEUED | CLOSED |
| SLB-20260924-0536 | Sep 24 | NexBridge | Success Rate | 95.0% | 94.9% | 129 | QUEUED | CLOSED |
| SLB-20260924-0535 | Sep 24 | Primus VAS | Success Rate | 95.0% | 94.8% | 122 | QUEUED | CLOSED |
| SLB-20260924-0534 | Sep 24 | Glo | Success Rate | 95.0% | 94.6% | 133 | QUEUED | CLOSED |
| SLB-20260924-0533 | Sep 24 | MTN | Success Rate | 95.0% | 94.8% | 125 | QUEUED | OPEN |
| SLB-20260924-0532 | Sep 24 | Telcos Direct | Success Rate | 95.0% | 94.9% | 121 | QUEUED | CLOSED |
| SLB-20260924-0531 | Sep 24 | NexBridge | Success Rate | 95.0% | 94.9% | 129 | QUEUED | CLOSED |
| SLB-20260924-0530 | Sep 24 | Primus VAS | Success Rate | 95.0% | 94.7% | 124 | QUEUED | CLOSED |
| SLB-20260924-0529 | Sep 24 | Glo | Success Rate | 95.0% | 94.5% | 136 | QUEUED | CLOSED |
| SLB-20260924-0528 | Sep 24 | MTN | Success Rate | 95.0% | 95.0% | 122 | QUEUED | CLOSED |
| SLB-20260924-0527 | Sep 24 | Telcos Direct | Success Rate | 95.0% | 95.0% | 119 | QUEUED | CLOSED |
| SLB-20260924-0526 | Sep 24 | Primus VAS | Success Rate | 95.0% | 94.7% | 126 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 10:08:13 | VAS-1792314492-0842065DF039 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | FirstBank | Cordis Telcom | MTN |
| 2026-10-18 | 10:08:07 | VAS-1792314485-9D584475927D | AGGREGATOR | TXN_COMPLETION | 2224.64ms | 400.00ms | GTBank | Telcos Direct | Glo |
| 2026-10-18 | 10:08:07 | VAS-1792314485-9D584475927D | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | GTBank | Telcos Direct | Glo |
| 2026-10-18 | 10:07:52 | VAS-1792314470-F14F6DC287BC | TELCO | TXN_COMPLETION | 1706.17ms | 500.00ms | MoMo PSB | Cordis Telcom | Glo |
| 2026-10-18 | 10:07:37 | VAS-1792314455-E8A017CCA846 | TELCO | TXN_COMPLETION | 1308.22ms | 500.00ms | Kuda MFB | Cordis Telcom | Glo |
| 2026-10-18 | 10:07:37 | VAS-1792314455-E8A017CCA846 | MERCHANT | TXN_COMPLETION | 19.00s | 5.00s | Kuda MFB | Cordis Telcom | Glo |
| 2026-10-18 | 10:07:30 | VAS-1792314449-2F92F37984F5 | TELCO | TXN_COMPLETION | 1213.61ms | 500.00ms | Access Bank | Primus VAS | MTN |
| 2026-10-18 | 10:07:30 | VAS-1792314449-2F92F37984F5 | AGGREGATOR | TXN_COMPLETION | 1121.39ms | 400.00ms | Access Bank | Primus VAS | MTN |
| 2026-10-18 | 10:07:30 | VAS-1792314449-2F92F37984F5 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Access Bank | Primus VAS | MTN |
| 2026-10-18 | 10:07:15 | VAS-1792314433-273394E9308D | AGGREGATOR | TXN_COMPLETION | 2100.55ms | 400.00ms | Union Bank | Primus VAS | Airtel |
| 2026-10-18 | 10:07:15 | VAS-1792314433-273394E9308D | MERCHANT | TXN_COMPLETION | 37.00s | 5.00s | Union Bank | Primus VAS | Airtel |
| 2026-10-18 | 10:07:07 | VAS-1792314425-1B03597DFA10 | TELCO | TXN_COMPLETION | 822.13ms | 500.00ms | Palmpay | NexBridge | Airtel |
| 2026-10-18 | 10:07:07 | VAS-1792314425-1B03597DFA10 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Palmpay | NexBridge | Airtel |
| 2026-10-18 | 10:06:58 | VAS-1792314418-56E079ED2025 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Kuda MFB | NexBridge | Airtel |
| 2026-10-18 | 10:06:51 | VAS-1792314411-C61FCC42FE9B | MERCHANT | TXN_COMPLETION | 21.00s | 5.00s | Palmpay | Cordis Telcom | MTN |
| 2026-10-18 | 10:06:21 | VAS-1792314381-D085EDBCDA6A | MERCHANT | TXN_COMPLETION | 23.00s | 5.00s | Stanbic IBTC | NexBridge | 9Mobile |
| 2026-10-18 | 10:06:14 | VAS-1792314374-1EA66FA1F0F5 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Stanbic IBTC | Cordis Telcom | MTN |
| 2026-10-18 | 10:06:09 | VAS-1792314366-4CEFA9FEBF30 | TELCO | TXN_COMPLETION | 2508.27ms | 500.00ms | Union Bank | Telcos Direct | Airtel |
| 2026-10-18 | 10:06:09 | VAS-1792314366-4CEFA9FEBF30 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Union Bank | Telcos Direct | Airtel |
| 2026-10-18 | 10:05:37 | VAS-1792314337-13D9F82336BB | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | FirstBank | Telcos Direct | 9Mobile |