SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20260924-0525 | Sep 24 | Glo | Success Rate | 95.0% | 94.7% | 130 | QUEUED | CLOSED |
| SLB-20260924-0524 | Sep 24 | Telcos Direct | Success Rate | 95.0% | 95.0% | 119 | QUEUED | CLOSED |
| SLB-20260924-0523 | Sep 24 | Primus VAS | Success Rate | 95.0% | 94.6% | 129 | QUEUED | CLOSED |
| SLB-20260924-0522 | Sep 24 | Glo | Success Rate | 95.0% | 94.7% | 130 | QUEUED | CLOSED |
| SLB-20260924-0521 | Sep 24 | Telcos Direct | Success Rate | 95.0% | 94.9% | 119 | QUEUED | CLOSED |
| SLB-20260924-0520 | Sep 24 | Primus VAS | Success Rate | 95.0% | 94.6% | 128 | QUEUED | CLOSED |
| SLB-20260924-0519 | Sep 24 | Glo | Success Rate | 95.0% | 94.7% | 129 | QUEUED | CLOSED |
| SLB-20260924-0518 | Sep 24 | MTN | Success Rate | 95.0% | 94.9% | 123 | QUEUED | CLOSED |
| SLB-20260924-0517 | Sep 24 | Telcos Direct | Success Rate | 95.0% | 94.8% | 123 | QUEUED | CLOSED |
| SLB-20260924-0516 | Sep 24 | Primus VAS | Success Rate | 95.0% | 95.0% | 120 | QUEUED | CLOSED |
| SLB-20260924-0515 | Sep 24 | Glo | Success Rate | 95.0% | 94.7% | 128 | QUEUED | CLOSED |
| SLB-20260924-0514 | Sep 24 | Telcos Direct | Success Rate | 95.0% | 94.7% | 126 | QUEUED | CLOSED |
| SLB-20260924-0513 | Sep 24 | Primus VAS | Success Rate | 95.0% | 94.8% | 125 | QUEUED | CLOSED |
| SLB-20260924-0512 | Sep 24 | Glo | Success Rate | 95.0% | 94.6% | 132 | QUEUED | CLOSED |
| SLB-20260924-0511 | Sep 24 | Telcos Direct | Success Rate | 95.0% | 94.7% | 124 | QUEUED | CLOSED |
| SLB-20260924-0510 | Sep 24 | NexBridge | Success Rate | 95.0% | 95.0% | 127 | QUEUED | CLOSED |
| SLB-20260924-0509 | Sep 24 | Primus VAS | Success Rate | 95.0% | 95.0% | 122 | QUEUED | CLOSED |
| SLB-20260924-0508 | Sep 24 | Glo | Success Rate | 95.0% | 94.6% | 132 | QUEUED | CLOSED |
| SLB-20260924-0507 | Sep 24 | Telcos Direct | Success Rate | 95.0% | 94.6% | 127 | QUEUED | CLOSED |
| SLB-20260924-0506 | Sep 24 | NexBridge | Success Rate | 95.0% | 94.9% | 128 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 02:46:47 | VAS-1792288005-9DD0E29402AA | AGGREGATOR | TXN_COMPLETION | 403.71ms | 400.00ms | FirstBank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 02:46:47 | VAS-1792288005-9DD0E29402AA | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | FirstBank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 02:46:42 | VAS-1792288000-A8F4071FD128 | TELCO | TXN_COMPLETION | 1809.84ms | 500.00ms | GTBank | Primus VAS | Glo |
| 2026-10-18 | 02:46:42 | VAS-1792288000-A8F4071FD128 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | GTBank | Primus VAS | Glo |
| 2026-10-18 | 02:46:37 | VAS-1792287995-75479BE8C45C | TELCO | TXN_COMPLETION | 1014.89ms | 500.00ms | Kuda MFB | NexBridge | Glo |
| 2026-10-18 | 02:46:37 | VAS-1792287995-75479BE8C45C | AGGREGATOR | TXN_COMPLETION | 1012.47ms | 400.00ms | Kuda MFB | NexBridge | Glo |
| 2026-10-18 | 02:46:37 | VAS-1792287995-75479BE8C45C | MERCHANT | TXN_COMPLETION | 14.00s | 5.00s | Kuda MFB | NexBridge | Glo |
| 2026-10-18 | 02:46:31 | VAS-1792287990-2C493F0D92BE | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Access Bank | Cordis Telcom | MTN |
| 2026-10-18 | 02:46:21 | VAS-1792287981-26557E12A0D2 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Access Bank | Primus VAS | Airtel |
| 2026-10-18 | 02:46:18 | VAS-1792287976-049A5E0A7735 | TELCO | TXN_COMPLETION | 2291.66ms | 500.00ms | Access Bank | NexBridge | Airtel |
| 2026-10-18 | 02:46:18 | VAS-1792287976-049A5E0A7735 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Access Bank | NexBridge | Airtel |
| 2026-10-18 | 02:46:11 | VAS-1792287971-BB3088B90A5F | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Union Bank | NexBridge | Airtel |
| 2026-10-18 | 02:46:08 | VAS-1792287966-4AC7A4F0812B | TELCO | TXN_COMPLETION | 2202.03ms | 500.00ms | Stanbic IBTC | NexBridge | 9Mobile |
| 2026-10-18 | 02:46:08 | VAS-1792287966-4AC7A4F0812B | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Stanbic IBTC | NexBridge | 9Mobile |
| 2026-10-18 | 02:45:59 | VAS-1792287956-243A746798D7 | TELCO | TXN_COMPLETION | 2134.81ms | 500.00ms | MoMo PSB | Primus VAS | 9Mobile |
| 2026-10-18 | 02:45:59 | VAS-1792287956-243A746798D7 | AGGREGATOR | TXN_COMPLETION | 666.29ms | 400.00ms | MoMo PSB | Primus VAS | 9Mobile |
| 2026-10-18 | 02:45:59 | VAS-1792287956-243A746798D7 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | MoMo PSB | Primus VAS | 9Mobile |
| 2026-10-18 | 02:45:44 | VAS-1792287941-1B90BEADEB42 | TELCO | TXN_COMPLETION | 1834.99ms | 500.00ms | Opay | NexBridge | Airtel |
| 2026-10-18 | 02:45:19 | VAS-1792287917-0CB4A5245F6E | TELCO | TXN_COMPLETION | 1266.58ms | 500.00ms | Union Bank | Primus VAS | MTN |
| 2026-10-18 | 02:45:19 | VAS-1792287917-0CB4A5245F6E | AGGREGATOR | TXN_COMPLETION | 429.32ms | 400.00ms | Union Bank | Primus VAS | MTN |