SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20260924-0525 | Sep 24 | Glo | Success Rate | 95.0% | 94.7% | 130 | QUEUED | CLOSED |
| SLB-20260924-0524 | Sep 24 | Telcos Direct | Success Rate | 95.0% | 95.0% | 119 | QUEUED | CLOSED |
| SLB-20260924-0523 | Sep 24 | Primus VAS | Success Rate | 95.0% | 94.6% | 129 | QUEUED | CLOSED |
| SLB-20260924-0522 | Sep 24 | Glo | Success Rate | 95.0% | 94.7% | 130 | QUEUED | CLOSED |
| SLB-20260924-0521 | Sep 24 | Telcos Direct | Success Rate | 95.0% | 94.9% | 119 | QUEUED | CLOSED |
| SLB-20260924-0520 | Sep 24 | Primus VAS | Success Rate | 95.0% | 94.6% | 128 | QUEUED | CLOSED |
| SLB-20260924-0519 | Sep 24 | Glo | Success Rate | 95.0% | 94.7% | 129 | QUEUED | CLOSED |
| SLB-20260924-0518 | Sep 24 | MTN | Success Rate | 95.0% | 94.9% | 123 | QUEUED | CLOSED |
| SLB-20260924-0517 | Sep 24 | Telcos Direct | Success Rate | 95.0% | 94.8% | 123 | QUEUED | CLOSED |
| SLB-20260924-0516 | Sep 24 | Primus VAS | Success Rate | 95.0% | 95.0% | 120 | QUEUED | CLOSED |
| SLB-20260924-0515 | Sep 24 | Glo | Success Rate | 95.0% | 94.7% | 128 | QUEUED | CLOSED |
| SLB-20260924-0514 | Sep 24 | Telcos Direct | Success Rate | 95.0% | 94.7% | 126 | QUEUED | CLOSED |
| SLB-20260924-0513 | Sep 24 | Primus VAS | Success Rate | 95.0% | 94.8% | 125 | QUEUED | CLOSED |
| SLB-20260924-0512 | Sep 24 | Glo | Success Rate | 95.0% | 94.6% | 132 | QUEUED | CLOSED |
| SLB-20260924-0511 | Sep 24 | Telcos Direct | Success Rate | 95.0% | 94.7% | 124 | QUEUED | CLOSED |
| SLB-20260924-0510 | Sep 24 | NexBridge | Success Rate | 95.0% | 95.0% | 127 | QUEUED | CLOSED |
| SLB-20260924-0509 | Sep 24 | Primus VAS | Success Rate | 95.0% | 95.0% | 122 | QUEUED | CLOSED |
| SLB-20260924-0508 | Sep 24 | Glo | Success Rate | 95.0% | 94.6% | 132 | QUEUED | CLOSED |
| SLB-20260924-0507 | Sep 24 | Telcos Direct | Success Rate | 95.0% | 94.6% | 127 | QUEUED | CLOSED |
| SLB-20260924-0506 | Sep 24 | NexBridge | Success Rate | 95.0% | 94.9% | 128 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 23:34:43 | VAS-1792276481-5BFE713858B8 | TELCO | TXN_COMPLETION | 1253.65ms | 500.00ms | Kuda MFB | Telcos Direct | 9Mobile |
| 2026-10-17 | 23:34:43 | VAS-1792276481-5BFE713858B8 | MERCHANT | TXN_COMPLETION | 33.00s | 5.00s | Kuda MFB | Telcos Direct | 9Mobile |
| 2026-10-17 | 23:34:37 | VAS-1792276476-DBFD1CEB473F | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | FirstBank | Telcos Direct | Glo |
| 2026-10-17 | 23:34:27 | VAS-1792276466-50D07324AC28 | MERCHANT | TXN_COMPLETION | 17.00s | 5.00s | Stanbic IBTC | Primus VAS | Glo |
| 2026-10-17 | 23:34:17 | VAS-1792276456-E75CC884B67B | MERCHANT | TXN_COMPLETION | 20.00s | 5.00s | Opay | NexBridge | Glo |
| 2026-10-17 | 23:34:12 | VAS-1792276452-08EE9E5244EF | MERCHANT | TXN_COMPLETION | 32.00s | 5.00s | Kuda MFB | NexBridge | 9Mobile |
| 2026-10-17 | 23:34:07 | VAS-1792276447-68C71F6EC0A0 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Kuda MFB | Primus VAS | Airtel |
| 2026-10-17 | 23:34:03 | VAS-1792276442-167085FD1191 | AGGREGATOR | TXN_COMPLETION | 877.97ms | 400.00ms | Stanbic IBTC | Telcos Direct | MTN |
| 2026-10-17 | 23:33:49 | VAS-1792276427-7CB02390957E | AGGREGATOR | TXN_COMPLETION | 1434.62ms | 400.00ms | Kuda MFB | Cordis Telcom | Airtel |
| 2026-10-17 | 23:33:43 | VAS-1792276422-CCAF816578EC | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Union Bank | Cordis Telcom | Glo |
| 2026-10-17 | 23:33:39 | VAS-1792276417-BE77651242E4 | TELCO | TXN_COMPLETION | 866.26ms | 500.00ms | FirstBank | Primus VAS | MTN |
| 2026-10-17 | 23:33:39 | VAS-1792276417-BE77651242E4 | AGGREGATOR | TXN_COMPLETION | 405.52ms | 400.00ms | FirstBank | Primus VAS | MTN |
| 2026-10-17 | 23:33:39 | VAS-1792276417-BE77651242E4 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | FirstBank | Primus VAS | MTN |
| 2026-10-17 | 23:33:34 | VAS-1792276412-0C5365C38D21 | TELCO | TXN_COMPLETION | 1319.64ms | 500.00ms | GTBank | NexBridge | 9Mobile |
| 2026-10-17 | 23:33:34 | VAS-1792276412-0C5365C38D21 | MERCHANT | TXN_COMPLETION | 31.00s | 5.00s | GTBank | NexBridge | 9Mobile |
| 2026-10-17 | 23:33:23 | VAS-1792276402-E880BF2EEE0D | AGGREGATOR | TXN_COMPLETION | 435.42ms | 400.00ms | Palmpay | Telcos Direct | Glo |
| 2026-10-17 | 23:33:23 | VAS-1792276402-E880BF2EEE0D | MERCHANT | TXN_COMPLETION | 20.00s | 5.00s | Palmpay | Telcos Direct | Glo |
| 2026-10-17 | 23:32:42 | VAS-1792276358-C11E03288F45 | TELCO | TXN_COMPLETION | 1873.64ms | 500.00ms | Kuda MFB | Primus VAS | Glo |
| 2026-10-17 | 23:32:42 | VAS-1792276358-C11E03288F45 | AGGREGATOR | TXN_COMPLETION | 2331.07ms | 400.00ms | Kuda MFB | Primus VAS | Glo |
| 2026-10-17 | 23:32:42 | VAS-1792276358-C11E03288F45 | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | Kuda MFB | Primus VAS | Glo |