SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20260924-0505 | Sep 24 | Glo | Success Rate | 95.0% | 94.5% | 135 | QUEUED | CLOSED |
| SLB-20260924-0504 | Sep 24 | MTN | Success Rate | 95.0% | 95.0% | 123 | QUEUED | CLOSED |
| SLB-20260924-0503 | Sep 24 | Telcos Direct | Success Rate | 95.0% | 94.7% | 125 | QUEUED | CLOSED |
| SLB-20260924-0502 | Sep 24 | NexBridge | Success Rate | 95.0% | 95.0% | 126 | QUEUED | CLOSED |
| SLB-20260924-0501 | Sep 24 | Glo | Success Rate | 95.0% | 94.6% | 131 | QUEUED | CLOSED |
| SLB-20260924-0500 | Sep 24 | MTN | Success Rate | 95.0% | 94.9% | 124 | QUEUED | CLOSED |
| SLB-20260924-0499 | Sep 24 | Telcos Direct | Success Rate | 95.0% | 94.9% | 122 | QUEUED | CLOSED |
| SLB-20260924-0498 | Sep 24 | NexBridge | Success Rate | 95.0% | 94.9% | 128 | QUEUED | CLOSED |
| SLB-20260924-0497 | Sep 24 | Glo | Success Rate | 95.0% | 94.6% | 131 | QUEUED | CLOSED |
| SLB-20260924-0496 | Sep 24 | MTN | Success Rate | 95.0% | 94.8% | 127 | QUEUED | CLOSED |
| SLB-20260924-0495 | Sep 24 | Telcos Direct | Success Rate | 95.0% | 94.8% | 124 | QUEUED | CLOSED |
| SLB-20260924-0494 | Sep 24 | NexBridge | Success Rate | 95.0% | 94.9% | 129 | QUEUED | CLOSED |
| SLB-20260924-0493 | Sep 24 | Glo | Success Rate | 95.0% | 94.6% | 132 | QUEUED | CLOSED |
| SLB-20260924-0492 | Sep 24 | MTN | Success Rate | 95.0% | 94.6% | 131 | QUEUED | CLOSED |
| SLB-20260924-0491 | Sep 24 | Telcos Direct | Success Rate | 95.0% | 94.9% | 121 | QUEUED | CLOSED |
| SLB-20260924-0490 | Sep 24 | NexBridge | Success Rate | 95.0% | 95.0% | 127 | QUEUED | CLOSED |
| SLB-20260924-0489 | Sep 24 | Glo | Success Rate | 95.0% | 94.5% | 136 | QUEUED | CLOSED |
| SLB-20260924-0488 | Sep 24 | MTN | Success Rate | 95.0% | 94.6% | 131 | QUEUED | CLOSED |
| SLB-20260924-0487 | Sep 24 | NexBridge | Success Rate | 95.0% | 94.8% | 131 | QUEUED | CLOSED |
| SLB-20260924-0486 | Sep 24 | Primus VAS | Success Rate | 95.0% | 95.0% | 123 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 07:09:59 | VAS-1792303795-282127FD466B | MERCHANT | TXN_COMPLETION | 14.00s | 5.00s | GTBank | Cordis Telcom | Airtel |
| 2026-10-18 | 07:09:43 | VAS-1792303780-389B7F6DB7BF | TELCO | TXN_COMPLETION | 1577.66ms | 500.00ms | Stanbic IBTC | NexBridge | Glo |
| 2026-10-18 | 07:09:43 | VAS-1792303780-389B7F6DB7BF | AGGREGATOR | TXN_COMPLETION | 1100.86ms | 400.00ms | Stanbic IBTC | NexBridge | Glo |
| 2026-10-18 | 07:09:25 | VAS-1792303760-9A5D4A20390F | TELCO | TXN_COMPLETION | 2374.37ms | 500.00ms | Union Bank | Telcos Direct | Glo |
| 2026-10-18 | 07:09:25 | VAS-1792303760-9A5D4A20390F | AGGREGATOR | TXN_COMPLETION | 2231.67ms | 400.00ms | Union Bank | Telcos Direct | Glo |
| 2026-10-18 | 07:09:25 | VAS-1792303760-9A5D4A20390F | MERCHANT | TXN_COMPLETION | 15.00s | 5.00s | Union Bank | Telcos Direct | Glo |
| 2026-10-18 | 07:09:12 | VAS-1792303751-034D2DFB0E59 | TELCO | TXN_COMPLETION | 1424.77ms | 500.00ms | Union Bank | Primus VAS | MTN |
| 2026-10-18 | 07:09:12 | VAS-1792303751-034D2DFB0E59 | MERCHANT | TXN_COMPLETION | 24.00s | 5.00s | Union Bank | Primus VAS | MTN |
| 2026-10-18 | 07:09:08 | VAS-1792303746-E55BA278BE01 | TELCO | TXN_COMPLETION | 2216.23ms | 500.00ms | MoMo PSB | Primus VAS | 9Mobile |
| 2026-10-18 | 07:09:08 | VAS-1792303746-E55BA278BE01 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | MoMo PSB | Primus VAS | 9Mobile |
| 2026-10-18 | 07:09:03 | VAS-1792303741-17C59D1D438D | AGGREGATOR | TXN_COMPLETION | 1504.71ms | 400.00ms | Kuda MFB | Primus VAS | Airtel |
| 2026-10-18 | 07:09:03 | VAS-1792303741-17C59D1D438D | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Kuda MFB | Primus VAS | Airtel |
| 2026-10-18 | 07:08:54 | VAS-1792303731-9EBF77A4F1E1 | TELCO | TXN_COMPLETION | 1479.29ms | 500.00ms | Union Bank | Cordis Telcom | Airtel |
| 2026-10-18 | 07:08:54 | VAS-1792303731-9EBF77A4F1E1 | AGGREGATOR | TXN_COMPLETION | 1694.56ms | 400.00ms | Union Bank | Cordis Telcom | Airtel |
| 2026-10-18 | 07:08:54 | VAS-1792303731-9EBF77A4F1E1 | MERCHANT | TXN_COMPLETION | 14.00s | 5.00s | Union Bank | Cordis Telcom | Airtel |
| 2026-10-18 | 07:08:42 | VAS-1792303721-2A2C6A88D8AB | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | FirstBank | Primus VAS | Airtel |
| 2026-10-18 | 07:08:32 | VAS-1792303711-F0E3A456FE73 | MERCHANT | TXN_COMPLETION | 18.00s | 5.00s | MoMo PSB | NexBridge | Airtel |
| 2026-10-18 | 07:08:19 | VAS-1792303696-0B9EB3775917 | TELCO | TXN_COMPLETION | 2299.48ms | 500.00ms | Opay | Primus VAS | MTN |
| 2026-10-18 | 07:08:19 | VAS-1792303696-0B9EB3775917 | MERCHANT | TXN_COMPLETION | 14.00s | 5.00s | Opay | Primus VAS | MTN |
| 2026-10-18 | 07:08:14 | VAS-1792303692-D4D6AC3FECCE | TELCO | TXN_COMPLETION | 2199.79ms | 500.00ms | FirstBank | Primus VAS | MTN |