SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261017-4425 | Oct 17 | Glo | Success Rate | 95.0% | 93.5% | 213 | QUEUED | CLOSED |
| SLB-20261017-4424 | Oct 17 | Airtel | Success Rate | 95.0% | 93.9% | 195 | QUEUED | CLOSED |
| SLB-20261017-4423 | Oct 17 | MTN | Success Rate | 95.0% | 93.9% | 199 | QUEUED | CLOSED |
| SLB-20261017-4422 | Oct 17 | Telcos Direct | Success Rate | 95.0% | 93.1% | 225 | QUEUED | CLOSED |
| SLB-20261017-4421 | Oct 17 | Cordis Telcom | Success Rate | 95.0% | 93.7% | 198 | QUEUED | CLOSED |
| SLB-20261017-4420 | Oct 17 | NexBridge | Success Rate | 95.0% | 93.6% | 204 | QUEUED | CLOSED |
| SLB-20261017-4419 | Oct 17 | Primus VAS | Success Rate | 95.0% | 94.3% | 187 | QUEUED | CLOSED |
| SLB-20261017-4418 | Oct 17 | 9Mobile | Success Rate | 95.0% | 93.7% | 201 | QUEUED | CLOSED |
| SLB-20261017-4417 | Oct 17 | Glo | Success Rate | 95.0% | 93.5% | 211 | QUEUED | CLOSED |
| SLB-20261017-4416 | Oct 17 | Airtel | Success Rate | 95.0% | 93.9% | 196 | QUEUED | CLOSED |
| SLB-20261017-4415 | Oct 17 | MTN | Success Rate | 95.0% | 93.8% | 202 | QUEUED | CLOSED |
| SLB-20261017-4414 | Oct 17 | Telcos Direct | Success Rate | 95.0% | 93.1% | 223 | QUEUED | CLOSED |
| SLB-20261017-4413 | Oct 17 | Cordis Telcom | Success Rate | 95.0% | 93.7% | 196 | QUEUED | CLOSED |
| SLB-20261017-4412 | Oct 17 | NexBridge | Success Rate | 95.0% | 93.4% | 213 | QUEUED | CLOSED |
| SLB-20261017-4411 | Oct 17 | Primus VAS | Success Rate | 95.0% | 94.5% | 183 | QUEUED | CLOSED |
| SLB-20261017-4410 | Oct 17 | 9Mobile | Success Rate | 95.0% | 93.7% | 202 | QUEUED | CLOSED |
| SLB-20261017-4409 | Oct 17 | Glo | Success Rate | 95.0% | 93.6% | 207 | QUEUED | CLOSED |
| SLB-20261017-4408 | Oct 17 | Airtel | Success Rate | 95.0% | 93.6% | 203 | QUEUED | CLOSED |
| SLB-20261017-4407 | Oct 17 | MTN | Success Rate | 95.0% | 93.9% | 199 | QUEUED | CLOSED |
| SLB-20261017-4406 | Oct 17 | Telcos Direct | Success Rate | 95.0% | 93.1% | 225 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 04:00:19 | VAS-1792292418-13C513B71E76 | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | Kuda MFB | Telcos Direct | MTN |
| 2026-10-18 | 04:00:16 | VAS-1792292413-35C1ED2C9758 | TELCO | TXN_COMPLETION | 2063.06ms | 500.00ms | Palmpay | Primus VAS | MTN |
| 2026-10-18 | 04:00:16 | VAS-1792292413-35C1ED2C9758 | AGGREGATOR | TXN_COMPLETION | 419.37ms | 400.00ms | Palmpay | Primus VAS | MTN |
| 2026-10-18 | 04:00:16 | VAS-1792292413-35C1ED2C9758 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Palmpay | Primus VAS | MTN |
| 2026-10-18 | 04:00:10 | VAS-1792292409-B89A1DB72E15 | TELCO | TXN_COMPLETION | 706.98ms | 500.00ms | Palmpay | NexBridge | 9Mobile |
| 2026-10-18 | 04:00:10 | VAS-1792292409-B89A1DB72E15 | AGGREGATOR | TXN_COMPLETION | 644.78ms | 400.00ms | Palmpay | NexBridge | 9Mobile |
| 2026-10-18 | 04:00:10 | VAS-1792292409-B89A1DB72E15 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Palmpay | NexBridge | 9Mobile |
| 2026-10-18 | 04:00:08 | VAS-1792292405-35B8C6465453 | TELCO | TXN_COMPLETION | 2275.92ms | 500.00ms | GTBank | Cordis Telcom | MTN |
| 2026-10-18 | 03:59:59 | VAS-1792292398-C192DBEFD15B | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Union Bank | Telcos Direct | 9Mobile |
| 2026-10-18 | 03:59:49 | VAS-1792292388-EFB0C6D411C2 | MERCHANT | TXN_COMPLETION | 33.00s | 5.00s | GTBank | Telcos Direct | MTN |
| 2026-10-18 | 03:59:46 | VAS-1792292383-828927B47A77 | TELCO | TXN_COMPLETION | 2045.59ms | 500.00ms | GTBank | NexBridge | MTN |
| 2026-10-18 | 03:59:20 | VAS-1792292359-40BF36B303A2 | TELCO | TXN_COMPLETION | 704.64ms | 500.00ms | Palmpay | NexBridge | MTN |
| 2026-10-18 | 03:59:20 | VAS-1792292359-40BF36B303A2 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Palmpay | NexBridge | MTN |
| 2026-10-18 | 03:59:12 | VAS-1792292349-4C7D786FB6C8 | AGGREGATOR | TXN_COMPLETION | 2501.76ms | 400.00ms | Palmpay | Cordis Telcom | 9Mobile |
| 2026-10-18 | 03:58:59 | VAS-1792292334-438307BCEE86 | TELCO | TXN_COMPLETION | 2368.44ms | 500.00ms | MoMo PSB | Cordis Telcom | MTN |
| 2026-10-18 | 03:58:59 | VAS-1792292334-438307BCEE86 | AGGREGATOR | TXN_COMPLETION | 2515.11ms | 400.00ms | MoMo PSB | Cordis Telcom | MTN |
| 2026-10-18 | 03:58:59 | VAS-1792292334-438307BCEE86 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | MoMo PSB | Cordis Telcom | MTN |
| 2026-10-18 | 03:58:31 | VAS-1792292310-EF5D2DD52C24 | TELCO | TXN_COMPLETION | 1325.86ms | 500.00ms | MoMo PSB | Cordis Telcom | Glo |
| 2026-10-18 | 03:58:27 | VAS-1792292305-01C0FA9B32EC | TELCO | TXN_COMPLETION | 2179.62ms | 500.00ms | MoMo PSB | Primus VAS | MTN |
| 2026-10-18 | 03:58:27 | VAS-1792292305-01C0FA9B32EC | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | MoMo PSB | Primus VAS | MTN |