SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261017-4425 | Oct 17 | Glo | Success Rate | 95.0% | 93.5% | 213 | QUEUED | CLOSED |
| SLB-20261017-4424 | Oct 17 | Airtel | Success Rate | 95.0% | 93.9% | 195 | QUEUED | CLOSED |
| SLB-20261017-4423 | Oct 17 | MTN | Success Rate | 95.0% | 93.9% | 199 | QUEUED | CLOSED |
| SLB-20261017-4422 | Oct 17 | Telcos Direct | Success Rate | 95.0% | 93.1% | 225 | QUEUED | CLOSED |
| SLB-20261017-4421 | Oct 17 | Cordis Telcom | Success Rate | 95.0% | 93.7% | 198 | QUEUED | CLOSED |
| SLB-20261017-4420 | Oct 17 | NexBridge | Success Rate | 95.0% | 93.6% | 204 | QUEUED | CLOSED |
| SLB-20261017-4419 | Oct 17 | Primus VAS | Success Rate | 95.0% | 94.3% | 187 | QUEUED | CLOSED |
| SLB-20261017-4418 | Oct 17 | 9Mobile | Success Rate | 95.0% | 93.7% | 201 | QUEUED | CLOSED |
| SLB-20261017-4417 | Oct 17 | Glo | Success Rate | 95.0% | 93.5% | 211 | QUEUED | CLOSED |
| SLB-20261017-4416 | Oct 17 | Airtel | Success Rate | 95.0% | 93.9% | 196 | QUEUED | CLOSED |
| SLB-20261017-4415 | Oct 17 | MTN | Success Rate | 95.0% | 93.8% | 202 | QUEUED | CLOSED |
| SLB-20261017-4414 | Oct 17 | Telcos Direct | Success Rate | 95.0% | 93.1% | 223 | QUEUED | CLOSED |
| SLB-20261017-4413 | Oct 17 | Cordis Telcom | Success Rate | 95.0% | 93.7% | 196 | QUEUED | CLOSED |
| SLB-20261017-4412 | Oct 17 | NexBridge | Success Rate | 95.0% | 93.4% | 213 | QUEUED | CLOSED |
| SLB-20261017-4411 | Oct 17 | Primus VAS | Success Rate | 95.0% | 94.5% | 183 | QUEUED | CLOSED |
| SLB-20261017-4410 | Oct 17 | 9Mobile | Success Rate | 95.0% | 93.7% | 202 | QUEUED | CLOSED |
| SLB-20261017-4409 | Oct 17 | Glo | Success Rate | 95.0% | 93.6% | 207 | QUEUED | CLOSED |
| SLB-20261017-4408 | Oct 17 | Airtel | Success Rate | 95.0% | 93.6% | 203 | QUEUED | CLOSED |
| SLB-20261017-4407 | Oct 17 | MTN | Success Rate | 95.0% | 93.9% | 199 | QUEUED | CLOSED |
| SLB-20261017-4406 | Oct 17 | Telcos Direct | Success Rate | 95.0% | 93.1% | 225 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 03:41:29 | VAS-1792291288-C55E370860A1 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Opay | Cordis Telcom | Glo |
| 2026-10-18 | 03:41:24 | VAS-1792291283-127B9AB68A2B | MERCHANT | TXN_COMPLETION | 16.00s | 5.00s | GTBank | Telcos Direct | Airtel |
| 2026-10-18 | 03:41:14 | VAS-1792291273-C0085FB4A326 | AGGREGATOR | TXN_COMPLETION | 737.82ms | 400.00ms | Palmpay | Cordis Telcom | MTN |
| 2026-10-18 | 03:41:14 | VAS-1792291273-C0085FB4A326 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Palmpay | Cordis Telcom | MTN |
| 2026-10-18 | 03:41:11 | VAS-1792291268-5304E5012970 | AGGREGATOR | TXN_COMPLETION | 2080.98ms | 400.00ms | Opay | Telcos Direct | MTN |
| 2026-10-18 | 03:41:11 | VAS-1792291268-5304E5012970 | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | Opay | Telcos Direct | MTN |
| 2026-10-18 | 03:41:00 | VAS-1792291259-ED87EC5CB31B | TELCO | TXN_COMPLETION | 1291.64ms | 500.00ms | Kuda MFB | Primus VAS | MTN |
| 2026-10-18 | 03:41:00 | VAS-1792291259-ED87EC5CB31B | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Kuda MFB | Primus VAS | MTN |
| 2026-10-18 | 03:40:40 | VAS-1792291239-9383578A1FE1 | AGGREGATOR | TXN_COMPLETION | 1078.57ms | 400.00ms | MoMo PSB | Primus VAS | MTN |
| 2026-10-18 | 03:40:40 | VAS-1792291239-9383578A1FE1 | MERCHANT | TXN_COMPLETION | 21.00s | 5.00s | MoMo PSB | Primus VAS | MTN |
| 2026-10-18 | 03:40:35 | VAS-1792291234-51636102167D | TELCO | TXN_COMPLETION | 668.95ms | 500.00ms | Palmpay | Primus VAS | MTN |
| 2026-10-18 | 03:40:35 | VAS-1792291234-51636102167D | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Palmpay | Primus VAS | MTN |
| 2026-10-18 | 03:40:32 | VAS-1792291229-ED880A706CB9 | AGGREGATOR | TXN_COMPLETION | 2551.64ms | 400.00ms | FirstBank | Telcos Direct | MTN |
| 2026-10-18 | 03:40:32 | VAS-1792291229-ED880A706CB9 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | FirstBank | Telcos Direct | MTN |
| 2026-10-18 | 03:40:01 | VAS-1792291200-F5AA5712D768 | AGGREGATOR | TXN_COMPLETION | 1048.93ms | 400.00ms | GTBank | Telcos Direct | Glo |
| 2026-10-18 | 03:40:01 | VAS-1792291200-F5AA5712D768 | MERCHANT | TXN_COMPLETION | 32.00s | 5.00s | GTBank | Telcos Direct | Glo |
| 2026-10-18 | 03:39:46 | VAS-1792291185-422FD5CB467E | AGGREGATOR | TXN_COMPLETION | 673.87ms | 400.00ms | MoMo PSB | Cordis Telcom | Airtel |
| 2026-10-18 | 03:39:46 | VAS-1792291185-422FD5CB467E | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | MoMo PSB | Cordis Telcom | Airtel |
| 2026-10-18 | 03:39:24 | VAS-1792291160-E708F6A35CC5 | TELCO | TXN_COMPLETION | 1865.25ms | 500.00ms | Palmpay | NexBridge | Airtel |
| 2026-10-18 | 03:39:24 | VAS-1792291160-E708F6A35CC5 | AGGREGATOR | TXN_COMPLETION | 2263.69ms | 400.00ms | Palmpay | NexBridge | Airtel |