SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261017-4425 | Oct 17 | Glo | Success Rate | 95.0% | 93.5% | 213 | QUEUED | CLOSED |
| SLB-20261017-4424 | Oct 17 | Airtel | Success Rate | 95.0% | 93.9% | 195 | QUEUED | CLOSED |
| SLB-20261017-4423 | Oct 17 | MTN | Success Rate | 95.0% | 93.9% | 199 | QUEUED | CLOSED |
| SLB-20261017-4422 | Oct 17 | Telcos Direct | Success Rate | 95.0% | 93.1% | 225 | QUEUED | CLOSED |
| SLB-20261017-4421 | Oct 17 | Cordis Telcom | Success Rate | 95.0% | 93.7% | 198 | QUEUED | CLOSED |
| SLB-20261017-4420 | Oct 17 | NexBridge | Success Rate | 95.0% | 93.6% | 204 | QUEUED | CLOSED |
| SLB-20261017-4419 | Oct 17 | Primus VAS | Success Rate | 95.0% | 94.3% | 187 | QUEUED | CLOSED |
| SLB-20261017-4418 | Oct 17 | 9Mobile | Success Rate | 95.0% | 93.7% | 201 | QUEUED | CLOSED |
| SLB-20261017-4417 | Oct 17 | Glo | Success Rate | 95.0% | 93.5% | 211 | QUEUED | CLOSED |
| SLB-20261017-4416 | Oct 17 | Airtel | Success Rate | 95.0% | 93.9% | 196 | QUEUED | CLOSED |
| SLB-20261017-4415 | Oct 17 | MTN | Success Rate | 95.0% | 93.8% | 202 | QUEUED | CLOSED |
| SLB-20261017-4414 | Oct 17 | Telcos Direct | Success Rate | 95.0% | 93.1% | 223 | QUEUED | CLOSED |
| SLB-20261017-4413 | Oct 17 | Cordis Telcom | Success Rate | 95.0% | 93.7% | 196 | QUEUED | CLOSED |
| SLB-20261017-4412 | Oct 17 | NexBridge | Success Rate | 95.0% | 93.4% | 213 | QUEUED | CLOSED |
| SLB-20261017-4411 | Oct 17 | Primus VAS | Success Rate | 95.0% | 94.5% | 183 | QUEUED | CLOSED |
| SLB-20261017-4410 | Oct 17 | 9Mobile | Success Rate | 95.0% | 93.7% | 202 | QUEUED | CLOSED |
| SLB-20261017-4409 | Oct 17 | Glo | Success Rate | 95.0% | 93.6% | 207 | QUEUED | CLOSED |
| SLB-20261017-4408 | Oct 17 | Airtel | Success Rate | 95.0% | 93.6% | 203 | QUEUED | CLOSED |
| SLB-20261017-4407 | Oct 17 | MTN | Success Rate | 95.0% | 93.9% | 199 | QUEUED | CLOSED |
| SLB-20261017-4406 | Oct 17 | Telcos Direct | Success Rate | 95.0% | 93.1% | 225 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 12:48:06 | VAS-1792237684-2615FC0BA42A | AGGREGATOR | TXN_COMPLETION | 1460.33ms | 400.00ms | Stanbic IBTC | Primus VAS | MTN |
| 2026-10-17 | 12:48:01 | VAS-1792237679-AF2C807C2BE9 | TELCO | TXN_COMPLETION | 1959.86ms | 500.00ms | FirstBank | NexBridge | MTN |
| 2026-10-17 | 12:47:56 | VAS-1792237674-649508E7FA3E | AGGREGATOR | TXN_COMPLETION | 1470.44ms | 400.00ms | MoMo PSB | Primus VAS | MTN |
| 2026-10-17 | 12:47:51 | VAS-1792237669-D410F178579E | TELCO | TXN_COMPLETION | 1634.06ms | 500.00ms | MoMo PSB | Telcos Direct | Glo |
| 2026-10-17 | 12:47:51 | VAS-1792237669-D410F178579E | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | MoMo PSB | Telcos Direct | Glo |
| 2026-10-17 | 12:47:45 | VAS-1792237664-2B13D72B338C | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Kuda MFB | NexBridge | Airtel |
| 2026-10-17 | 12:47:42 | VAS-1792237660-03C6D46E5C3C | TELCO | TXN_COMPLETION | 2531.75ms | 500.00ms | Palmpay | Primus VAS | Airtel |
| 2026-10-17 | 12:47:42 | VAS-1792237660-03C6D46E5C3C | MERCHANT | TXN_COMPLETION | 25.00s | 5.00s | Palmpay | Primus VAS | Airtel |
| 2026-10-17 | 12:47:38 | VAS-1792237655-EF3C4E2CFCF3 | TELCO | TXN_COMPLETION | 2547.81ms | 500.00ms | Kuda MFB | Primus VAS | Airtel |
| 2026-10-17 | 12:47:38 | VAS-1792237655-EF3C4E2CFCF3 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Kuda MFB | Primus VAS | Airtel |
| 2026-10-17 | 12:47:30 | VAS-1792237650-A9DF3BBA5276 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Opay | Primus VAS | Glo |
| 2026-10-17 | 12:47:18 | VAS-1792237635-EBB9A5425CA8 | TELCO | TXN_COMPLETION | 2363.31ms | 500.00ms | Opay | Cordis Telcom | Glo |
| 2026-10-17 | 12:47:18 | VAS-1792237635-EBB9A5425CA8 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Opay | Cordis Telcom | Glo |
| 2026-10-17 | 12:47:07 | VAS-1792237625-BFD397AB6DA6 | TELCO | TXN_COMPLETION | 1866.15ms | 500.00ms | GTBank | Primus VAS | MTN |
| 2026-10-17 | 12:47:07 | VAS-1792237625-BFD397AB6DA6 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | GTBank | Primus VAS | MTN |
| 2026-10-17 | 12:47:03 | VAS-1792237620-19CD213364A5 | AGGREGATOR | TXN_COMPLETION | 2482.95ms | 400.00ms | MoMo PSB | Telcos Direct | Airtel |
| 2026-10-17 | 12:47:03 | VAS-1792237620-19CD213364A5 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | MoMo PSB | Telcos Direct | Airtel |
| 2026-10-17 | 12:46:56 | VAS-1792237615-65D8B8FCEB87 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Union Bank | Primus VAS | Glo |
| 2026-10-17 | 12:46:51 | VAS-1792237610-9CAE9A68AA8B | MERCHANT | TXN_COMPLETION | 28.00s | 5.00s | Kuda MFB | Primus VAS | Glo |
| 2026-10-17 | 12:46:47 | VAS-1792237606-50DF60140345 | TELCO | TXN_COMPLETION | 1372.44ms | 500.00ms | Stanbic IBTC | Primus VAS | Airtel |