SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20260924-0465 | Sep 24 | MTN | Success Rate | 95.0% | 94.6% | 137 | QUEUED | CLOSED |
| SLB-20260923-0464 | Sep 23 | Cordis Telcom | Success Rate | 95.0% | 94.6% | 134 | QUEUED | OPEN |
| SLB-20260923-0463 | Sep 23 | NexBridge | Success Rate | 95.0% | 94.6% | 138 | QUEUED | OPEN |
| SLB-20260923-0462 | Sep 23 | Glo | Success Rate | 95.0% | 94.7% | 137 | QUEUED | OPEN |
| SLB-20260923-0461 | Sep 23 | Airtel | Success Rate | 95.0% | 94.9% | 127 | QUEUED | OPEN |
| SLB-20260923-0460 | Sep 23 | MTN | Success Rate | 95.0% | 94.6% | 137 | QUEUED | OPEN |
| SLB-20260923-0459 | Sep 23 | Cordis Telcom | Success Rate | 95.0% | 94.6% | 135 | QUEUED | CLOSED |
| SLB-20260923-0458 | Sep 23 | NexBridge | Success Rate | 95.0% | 94.4% | 144 | QUEUED | CLOSED |
| SLB-20260923-0457 | Sep 23 | Glo | Success Rate | 95.0% | 94.7% | 138 | QUEUED | CLOSED |
| SLB-20260923-0456 | Sep 23 | Airtel | Success Rate | 95.0% | 94.7% | 135 | QUEUED | CLOSED |
| SLB-20260923-0455 | Sep 23 | MTN | Success Rate | 95.0% | 94.7% | 136 | QUEUED | CLOSED |
| SLB-20260923-0454 | Sep 23 | Cordis Telcom | Success Rate | 95.0% | 94.4% | 140 | QUEUED | CLOSED |
| SLB-20260923-0453 | Sep 23 | NexBridge | Success Rate | 95.0% | 94.5% | 144 | QUEUED | CLOSED |
| SLB-20260923-0452 | Sep 23 | Glo | Success Rate | 95.0% | 94.7% | 136 | QUEUED | CLOSED |
| SLB-20260923-0451 | Sep 23 | Airtel | Success Rate | 95.0% | 94.7% | 137 | QUEUED | CLOSED |
| SLB-20260923-0450 | Sep 23 | MTN | Success Rate | 95.0% | 94.6% | 137 | QUEUED | CLOSED |
| SLB-20260923-0449 | Sep 23 | Cordis Telcom | Success Rate | 95.0% | 94.5% | 140 | QUEUED | CLOSED |
| SLB-20260923-0448 | Sep 23 | NexBridge | Success Rate | 95.0% | 94.5% | 144 | QUEUED | CLOSED |
| SLB-20260923-0447 | Sep 23 | Glo | Success Rate | 95.0% | 94.9% | 133 | QUEUED | CLOSED |
| SLB-20260923-0446 | Sep 23 | Airtel | Success Rate | 95.0% | 94.6% | 139 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 11:17:59 | VAS-1792318677-B408F9E68667 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Union Bank | Primus VAS | Glo |
| 2026-10-18 | 11:17:52 | VAS-1792318670-A68C6FE632EA | TELCO | TXN_COMPLETION | 1707.98ms | 500.00ms | MoMo PSB | Cordis Telcom | Airtel |
| 2026-10-18 | 11:17:52 | VAS-1792318670-A68C6FE632EA | MERCHANT | TXN_COMPLETION | 35.00s | 5.00s | MoMo PSB | Cordis Telcom | Airtel |
| 2026-10-18 | 11:17:44 | VAS-1792318662-3AB3A03FF14A | TELCO | TXN_COMPLETION | 1169.30ms | 500.00ms | Kuda MFB | Telcos Direct | MTN |
| 2026-10-18 | 11:17:44 | VAS-1792318662-3AB3A03FF14A | MERCHANT | TXN_COMPLETION | 28.00s | 5.00s | Kuda MFB | Telcos Direct | MTN |
| 2026-10-18 | 11:17:38 | VAS-1792318655-DAF6FC71258F | AGGREGATOR | TXN_COMPLETION | 2505.88ms | 400.00ms | Stanbic IBTC | NexBridge | Airtel |
| 2026-10-18 | 11:17:21 | VAS-1792318640-56AD59B7FE2E | AGGREGATOR | TXN_COMPLETION | 412.11ms | 400.00ms | Stanbic IBTC | Cordis Telcom | 9Mobile |
| 2026-10-18 | 11:17:14 | VAS-1792011031-78D302444755 | MERCHANT | TXN_COMPLETION | 307625.00s | 5.00s | Kuda MFB | Telcos Direct | Airtel |
| 2026-10-18 | 11:17:14 | VAS-1792318633-2219C34B030B | AGGREGATOR | TXN_COMPLETION | 1164.53ms | 400.00ms | Kuda MFB | Primus VAS | Airtel |
| 2026-10-18 | 11:17:06 | VAS-1792318626-C1019980B8DF | AGGREGATOR | TXN_COMPLETION | 400.52ms | 400.00ms | Palmpay | Cordis Telcom | Glo |
| 2026-10-18 | 11:17:06 | VAS-1792318626-C1019980B8DF | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Palmpay | Cordis Telcom | Glo |
| 2026-10-18 | 11:17:00 | VAS-1792318618-A468522BAA7F | TELCO | TXN_COMPLETION | 1705.17ms | 500.00ms | Palmpay | Telcos Direct | Airtel |
| 2026-10-18 | 11:17:00 | VAS-1792318618-A468522BAA7F | MERCHANT | TXN_COMPLETION | 22.00s | 5.00s | Palmpay | Telcos Direct | Airtel |
| 2026-10-18 | 11:16:52 | VAS-1792318610-6814C2D07E89 | TELCO | TXN_COMPLETION | 1144.49ms | 500.00ms | Kuda MFB | Cordis Telcom | Airtel |
| 2026-10-18 | 11:16:52 | VAS-1792318610-6814C2D07E89 | MERCHANT | TXN_COMPLETION | 17.00s | 5.00s | Kuda MFB | Cordis Telcom | Airtel |
| 2026-10-18 | 11:16:23 | VAS-1792318581-2A768133C26F | AGGREGATOR | TXN_COMPLETION | 1777.72ms | 400.00ms | MoMo PSB | Telcos Direct | 9Mobile |
| 2026-10-18 | 11:15:45 | VAS-1792318544-F765F0465D37 | AGGREGATOR | TXN_COMPLETION | 711.53ms | 400.00ms | Stanbic IBTC | Cordis Telcom | Airtel |
| 2026-10-18 | 11:15:33 | VAS-1792318533-EFC46CB0D2FD | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | MoMo PSB | Cordis Telcom | Airtel |
| 2026-10-18 | 11:15:25 | VAS-1792318522-B0F4CD04F071 | TELCO | TXN_COMPLETION | 1528.63ms | 500.00ms | Stanbic IBTC | NexBridge | Glo |
| 2026-10-18 | 11:15:25 | VAS-1792318522-B0F4CD04F071 | AGGREGATOR | TXN_COMPLETION | 1715.71ms | 400.00ms | Stanbic IBTC | NexBridge | Glo |