SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20260924-0465 | Sep 24 | MTN | Success Rate | 95.0% | 94.6% | 137 | QUEUED | CLOSED |
| SLB-20260923-0464 | Sep 23 | Cordis Telcom | Success Rate | 95.0% | 94.6% | 134 | QUEUED | OPEN |
| SLB-20260923-0463 | Sep 23 | NexBridge | Success Rate | 95.0% | 94.6% | 138 | QUEUED | OPEN |
| SLB-20260923-0462 | Sep 23 | Glo | Success Rate | 95.0% | 94.7% | 137 | QUEUED | OPEN |
| SLB-20260923-0461 | Sep 23 | Airtel | Success Rate | 95.0% | 94.9% | 127 | QUEUED | OPEN |
| SLB-20260923-0460 | Sep 23 | MTN | Success Rate | 95.0% | 94.6% | 137 | QUEUED | OPEN |
| SLB-20260923-0459 | Sep 23 | Cordis Telcom | Success Rate | 95.0% | 94.6% | 135 | QUEUED | CLOSED |
| SLB-20260923-0458 | Sep 23 | NexBridge | Success Rate | 95.0% | 94.4% | 144 | QUEUED | CLOSED |
| SLB-20260923-0457 | Sep 23 | Glo | Success Rate | 95.0% | 94.7% | 138 | QUEUED | CLOSED |
| SLB-20260923-0456 | Sep 23 | Airtel | Success Rate | 95.0% | 94.7% | 135 | QUEUED | CLOSED |
| SLB-20260923-0455 | Sep 23 | MTN | Success Rate | 95.0% | 94.7% | 136 | QUEUED | CLOSED |
| SLB-20260923-0454 | Sep 23 | Cordis Telcom | Success Rate | 95.0% | 94.4% | 140 | QUEUED | CLOSED |
| SLB-20260923-0453 | Sep 23 | NexBridge | Success Rate | 95.0% | 94.5% | 144 | QUEUED | CLOSED |
| SLB-20260923-0452 | Sep 23 | Glo | Success Rate | 95.0% | 94.7% | 136 | QUEUED | CLOSED |
| SLB-20260923-0451 | Sep 23 | Airtel | Success Rate | 95.0% | 94.7% | 137 | QUEUED | CLOSED |
| SLB-20260923-0450 | Sep 23 | MTN | Success Rate | 95.0% | 94.6% | 137 | QUEUED | CLOSED |
| SLB-20260923-0449 | Sep 23 | Cordis Telcom | Success Rate | 95.0% | 94.5% | 140 | QUEUED | CLOSED |
| SLB-20260923-0448 | Sep 23 | NexBridge | Success Rate | 95.0% | 94.5% | 144 | QUEUED | CLOSED |
| SLB-20260923-0447 | Sep 23 | Glo | Success Rate | 95.0% | 94.9% | 133 | QUEUED | CLOSED |
| SLB-20260923-0446 | Sep 23 | Airtel | Success Rate | 95.0% | 94.6% | 139 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 01:04:18 | VAS-1792281854-709081A41DDC | AGGREGATOR | TXN_COMPLETION | 2287.48ms | 400.00ms | GTBank | Telcos Direct | Glo |
| 2026-10-18 | 01:04:18 | VAS-1792281854-709081A41DDC | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | GTBank | Telcos Direct | Glo |
| 2026-10-18 | 01:04:13 | VAS-1792281849-229CEA39AE74 | TELCO | TXN_COMPLETION | 2007.48ms | 500.00ms | Access Bank | Telcos Direct | 9Mobile |
| 2026-10-18 | 01:04:13 | VAS-1792281849-229CEA39AE74 | AGGREGATOR | TXN_COMPLETION | 1877.55ms | 400.00ms | Access Bank | Telcos Direct | 9Mobile |
| 2026-10-18 | 01:04:13 | VAS-1792281849-229CEA39AE74 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Access Bank | Telcos Direct | 9Mobile |
| 2026-10-18 | 01:03:59 | VAS-1792281839-55DB9CD3F8FB | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Access Bank | Cordis Telcom | Glo |
| 2026-10-18 | 01:03:50 | VAS-1792281829-E836E16095A0 | TELCO | TXN_COMPLETION | 1100.66ms | 500.00ms | GTBank | Primus VAS | Airtel |
| 2026-10-18 | 01:03:50 | VAS-1792281829-E836E16095A0 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | GTBank | Primus VAS | Airtel |
| 2026-10-18 | 01:03:36 | VAS-1792281814-9F494D181E3B | AGGREGATOR | TXN_COMPLETION | 1926.79ms | 400.00ms | FirstBank | Telcos Direct | Glo |
| 2026-10-18 | 01:03:31 | VAS-1792281809-C94EFA3FEAEE | TELCO | TXN_COMPLETION | 838.54ms | 500.00ms | GTBank | NexBridge | Airtel |
| 2026-10-18 | 01:03:21 | VAS-1792281800-3654915F45BF | AGGREGATOR | TXN_COMPLETION | 1310.41ms | 400.00ms | Opay | NexBridge | Airtel |
| 2026-10-18 | 01:03:16 | VAS-1792281795-CCECE58EED40 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | GTBank | NexBridge | MTN |
| 2026-10-18 | 01:03:12 | VAS-1792281790-F4D13F58F087 | TELCO | TXN_COMPLETION | 1811.78ms | 500.00ms | Stanbic IBTC | Telcos Direct | MTN |
| 2026-10-18 | 01:03:12 | VAS-1792281790-F4D13F58F087 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Stanbic IBTC | Telcos Direct | MTN |
| 2026-10-18 | 01:03:06 | VAS-1792281785-837C7BBFD1A7 | TELCO | TXN_COMPLETION | 1076.70ms | 500.00ms | Union Bank | Primus VAS | Airtel |
| 2026-10-18 | 01:03:06 | VAS-1792281785-837C7BBFD1A7 | MERCHANT | TXN_COMPLETION | 22.00s | 5.00s | Union Bank | Primus VAS | Airtel |
| 2026-10-18 | 01:03:01 | VAS-1792281781-67CB092E9FC0 | TELCO | TXN_COMPLETION | 554.02ms | 500.00ms | FirstBank | Primus VAS | Airtel |
| 2026-10-18 | 01:03:01 | VAS-1792281781-67CB092E9FC0 | MERCHANT | TXN_COMPLETION | 15.00s | 5.00s | FirstBank | Primus VAS | Airtel |
| 2026-10-18 | 01:02:53 | VAS-1792281770-08E3C30DC691 | TELCO | TXN_COMPLETION | 2458.93ms | 500.00ms | Union Bank | Telcos Direct | 9Mobile |
| 2026-10-18 | 01:02:53 | VAS-1792281770-08E3C30DC691 | MERCHANT | TXN_COMPLETION | 20.00s | 5.00s | Union Bank | Telcos Direct | 9Mobile |