SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20260924-0465 | Sep 24 | MTN | Success Rate | 95.0% | 94.6% | 137 | QUEUED | CLOSED |
| SLB-20260923-0464 | Sep 23 | Cordis Telcom | Success Rate | 95.0% | 94.6% | 134 | QUEUED | OPEN |
| SLB-20260923-0463 | Sep 23 | NexBridge | Success Rate | 95.0% | 94.6% | 138 | QUEUED | OPEN |
| SLB-20260923-0462 | Sep 23 | Glo | Success Rate | 95.0% | 94.7% | 137 | QUEUED | OPEN |
| SLB-20260923-0461 | Sep 23 | Airtel | Success Rate | 95.0% | 94.9% | 127 | QUEUED | OPEN |
| SLB-20260923-0460 | Sep 23 | MTN | Success Rate | 95.0% | 94.6% | 137 | QUEUED | OPEN |
| SLB-20260923-0459 | Sep 23 | Cordis Telcom | Success Rate | 95.0% | 94.6% | 135 | QUEUED | CLOSED |
| SLB-20260923-0458 | Sep 23 | NexBridge | Success Rate | 95.0% | 94.4% | 144 | QUEUED | CLOSED |
| SLB-20260923-0457 | Sep 23 | Glo | Success Rate | 95.0% | 94.7% | 138 | QUEUED | CLOSED |
| SLB-20260923-0456 | Sep 23 | Airtel | Success Rate | 95.0% | 94.7% | 135 | QUEUED | CLOSED |
| SLB-20260923-0455 | Sep 23 | MTN | Success Rate | 95.0% | 94.7% | 136 | QUEUED | CLOSED |
| SLB-20260923-0454 | Sep 23 | Cordis Telcom | Success Rate | 95.0% | 94.4% | 140 | QUEUED | CLOSED |
| SLB-20260923-0453 | Sep 23 | NexBridge | Success Rate | 95.0% | 94.5% | 144 | QUEUED | CLOSED |
| SLB-20260923-0452 | Sep 23 | Glo | Success Rate | 95.0% | 94.7% | 136 | QUEUED | CLOSED |
| SLB-20260923-0451 | Sep 23 | Airtel | Success Rate | 95.0% | 94.7% | 137 | QUEUED | CLOSED |
| SLB-20260923-0450 | Sep 23 | MTN | Success Rate | 95.0% | 94.6% | 137 | QUEUED | CLOSED |
| SLB-20260923-0449 | Sep 23 | Cordis Telcom | Success Rate | 95.0% | 94.5% | 140 | QUEUED | CLOSED |
| SLB-20260923-0448 | Sep 23 | NexBridge | Success Rate | 95.0% | 94.5% | 144 | QUEUED | CLOSED |
| SLB-20260923-0447 | Sep 23 | Glo | Success Rate | 95.0% | 94.9% | 133 | QUEUED | CLOSED |
| SLB-20260923-0446 | Sep 23 | Airtel | Success Rate | 95.0% | 94.6% | 139 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 18:27:51 | VAS-1792258070-B64C78FF03AC | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Stanbic IBTC | Telcos Direct | Airtel |
| 2026-10-17 | 18:27:36 | VAS-1792258055-B80C8FA2747B | MERCHANT | TXN_COMPLETION | 25.00s | 5.00s | Kuda MFB | Telcos Direct | MTN |
| 2026-10-17 | 18:27:21 | VAS-1792258041-8257939279BF | MERCHANT | TXN_COMPLETION | 18.00s | 5.00s | Union Bank | NexBridge | MTN |
| 2026-10-17 | 18:26:58 | VAS-1792258016-A678A927A586 | TELCO | TXN_COMPLETION | 1668.07ms | 500.00ms | FirstBank | NexBridge | Airtel |
| 2026-10-17 | 18:26:52 | VAS-1792258011-2A04ADD4DF0F | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Access Bank | Telcos Direct | 9Mobile |
| 2026-10-17 | 18:26:43 | VAS-1792258001-3B18BDF5B727 | AGGREGATOR | TXN_COMPLETION | 1418.16ms | 400.00ms | Opay | Primus VAS | Airtel |
| 2026-10-17 | 18:26:43 | VAS-1792258001-3B18BDF5B727 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Opay | Primus VAS | Airtel |
| 2026-10-17 | 18:26:27 | VAS-1792257987-95744BA65018 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Palmpay | Cordis Telcom | Airtel |
| 2026-10-17 | 18:26:22 | VAS-1792257982-AD9EC6970541 | MERCHANT | TXN_COMPLETION | 17.00s | 5.00s | MoMo PSB | NexBridge | MTN |
| 2026-10-17 | 18:26:20 | VAS-1792257977-9C97ADE457C2 | TELCO | TXN_COMPLETION | 2479.17ms | 500.00ms | Opay | Primus VAS | Glo |
| 2026-10-17 | 18:26:20 | VAS-1792257977-9C97ADE457C2 | AGGREGATOR | TXN_COMPLETION | 798.71ms | 400.00ms | Opay | Primus VAS | Glo |
| 2026-10-17 | 18:26:20 | VAS-1792257977-9C97ADE457C2 | MERCHANT | TXN_COMPLETION | 22.00s | 5.00s | Opay | Primus VAS | Glo |
| 2026-10-17 | 18:26:13 | VAS-1792257972-39F2A5AABA10 | AGGREGATOR | TXN_COMPLETION | 1081.65ms | 400.00ms | Access Bank | Primus VAS | Airtel |
| 2026-10-17 | 18:26:13 | VAS-1792257972-39F2A5AABA10 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Access Bank | Primus VAS | Airtel |
| 2026-10-17 | 18:25:58 | VAS-1792257957-508B2C40B08F | MERCHANT | TXN_COMPLETION | 22.00s | 5.00s | Union Bank | Primus VAS | Airtel |
| 2026-10-17 | 18:25:53 | VAS-1792257952-CAA746BEA578 | AGGREGATOR | TXN_COMPLETION | 404.02ms | 400.00ms | GTBank | NexBridge | MTN |
| 2026-10-17 | 18:25:53 | VAS-1792257952-CAA746BEA578 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | GTBank | NexBridge | MTN |
| 2026-10-17 | 18:25:43 | VAS-1792257942-41A8B9CCC6B2 | AGGREGATOR | TXN_COMPLETION | 403.78ms | 400.00ms | GTBank | Telcos Direct | MTN |
| 2026-10-17 | 18:25:24 | VAS-1792257923-F2C094CD7A42 | AGGREGATOR | TXN_COMPLETION | 862.43ms | 400.00ms | Access Bank | Telcos Direct | 9Mobile |
| 2026-10-17 | 18:25:21 | VAS-1792257913-461A6B189A48 | AGGREGATOR | TXN_COMPLETION | 1428.13ms | 400.00ms | GTBank | Telcos Direct | 9Mobile |