SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20260923-0445 | Sep 23 | MTN | Success Rate | 95.0% | 94.7% | 137 | QUEUED | CLOSED |
| SLB-20260923-0444 | Sep 23 | Cordis Telcom | Success Rate | 95.0% | 94.4% | 141 | QUEUED | CLOSED |
| SLB-20260923-0443 | Sep 23 | NexBridge | Success Rate | 95.0% | 94.5% | 144 | QUEUED | CLOSED |
| SLB-20260923-0442 | Sep 23 | Glo | Success Rate | 95.0% | 94.8% | 135 | QUEUED | CLOSED |
| SLB-20260923-0441 | Sep 23 | Airtel | Success Rate | 95.0% | 94.6% | 139 | QUEUED | CLOSED |
| SLB-20260923-0440 | Sep 23 | MTN | Success Rate | 95.0% | 94.9% | 135 | QUEUED | CLOSED |
| SLB-20260923-0439 | Sep 23 | Cordis Telcom | Success Rate | 95.0% | 94.3% | 146 | QUEUED | CLOSED |
| SLB-20260923-0438 | Sep 23 | NexBridge | Success Rate | 95.0% | 94.7% | 141 | QUEUED | CLOSED |
| SLB-20260923-0437 | Sep 23 | Glo | Success Rate | 95.0% | 94.9% | 135 | QUEUED | CLOSED |
| SLB-20260923-0436 | Sep 23 | Airtel | Success Rate | 95.0% | 94.6% | 141 | QUEUED | CLOSED |
| SLB-20260923-0435 | Sep 23 | MTN | Success Rate | 95.0% | 95.0% | 133 | QUEUED | CLOSED |
| SLB-20260923-0434 | Sep 23 | Cordis Telcom | Success Rate | 95.0% | 94.1% | 150 | QUEUED | CLOSED |
| SLB-20260923-0433 | Sep 23 | NexBridge | Success Rate | 95.0% | 94.7% | 141 | QUEUED | CLOSED |
| SLB-20260923-0432 | Sep 23 | 9Mobile | Success Rate | 95.0% | 94.9% | 129 | QUEUED | OPEN |
| SLB-20260923-0431 | Sep 23 | Glo | Success Rate | 95.0% | 94.8% | 138 | QUEUED | CLOSED |
| SLB-20260923-0430 | Sep 23 | Airtel | Success Rate | 95.0% | 94.5% | 145 | QUEUED | CLOSED |
| SLB-20260923-0429 | Sep 23 | Cordis Telcom | Success Rate | 95.0% | 94.2% | 151 | QUEUED | CLOSED |
| SLB-20260923-0428 | Sep 23 | NexBridge | Success Rate | 95.0% | 94.7% | 141 | QUEUED | CLOSED |
| SLB-20260923-0427 | Sep 23 | 9Mobile | Success Rate | 95.0% | 94.9% | 130 | QUEUED | CLOSED |
| SLB-20260923-0426 | Sep 23 | Glo | Success Rate | 95.0% | 94.7% | 142 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 07:44:58 | VAS-1792305894-026AEC692AB7 | AGGREGATOR | TXN_COMPLETION | 2533.01ms | 400.00ms | Opay | NexBridge | MTN |
| 2026-10-18 | 07:44:58 | VAS-1792305894-026AEC692AB7 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Opay | NexBridge | MTN |
| 2026-10-18 | 07:44:52 | VAS-1792216407-F5E2E053FE7C | TELCO | TXN_COMPLETION | 89484499.80ms | 500.00ms | MoMo PSB | Primus VAS | Airtel |
| 2026-10-18 | 07:44:52 | VAS-1792216407-F5E2E053FE7C | MERCHANT | TXN_COMPLETION | 89496.00s | 5.00s | MoMo PSB | Primus VAS | Airtel |
| 2026-10-18 | 07:44:52 | VAS-1792305890-223BF0CF8BED | AGGREGATOR | TXN_COMPLETION | 2209.04ms | 400.00ms | Opay | Primus VAS | MTN |
| 2026-10-18 | 07:44:45 | VAS-1792305885-4B006DFD8C91 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | FirstBank | Primus VAS | Glo |
| 2026-10-18 | 07:44:43 | VAS-1792305880-572EC167F313 | TELCO | TXN_COMPLETION | 1454.99ms | 500.00ms | Opay | Telcos Direct | Glo |
| 2026-10-18 | 07:44:43 | VAS-1792305880-572EC167F313 | AGGREGATOR | TXN_COMPLETION | 1953.38ms | 400.00ms | Opay | Telcos Direct | Glo |
| 2026-10-18 | 07:44:43 | VAS-1792305880-572EC167F313 | MERCHANT | TXN_COMPLETION | 14.00s | 5.00s | Opay | Telcos Direct | Glo |
| 2026-10-18 | 07:44:36 | VAS-1792305875-43F582863A65 | AGGREGATOR | TXN_COMPLETION | 406.04ms | 400.00ms | Access Bank | NexBridge | Glo |
| 2026-10-18 | 07:44:28 | VAS-1792305867-7ECE491B0BF8 | TELCO | TXN_COMPLETION | 709.69ms | 500.00ms | Union Bank | Cordis Telcom | Airtel |
| 2026-10-18 | 07:44:28 | VAS-1792305867-7ECE491B0BF8 | AGGREGATOR | TXN_COMPLETION | 427.89ms | 400.00ms | Union Bank | Cordis Telcom | Airtel |
| 2026-10-18 | 07:44:28 | VAS-1792305867-7ECE491B0BF8 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Union Bank | Cordis Telcom | Airtel |
| 2026-10-18 | 07:44:11 | VAS-1792305850-F33E12FE4FD8 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Access Bank | Telcos Direct | 9Mobile |
| 2026-10-18 | 07:44:06 | VAS-1792305845-D85A6BD633A4 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Kuda MFB | Telcos Direct | 9Mobile |
| 2026-10-18 | 07:44:05 | VAS-1792305840-B7AD8D30270C | TELCO | TXN_COMPLETION | 2471.59ms | 500.00ms | Palmpay | Primus VAS | Glo |
| 2026-10-18 | 07:44:05 | VAS-1792305840-B7AD8D30270C | AGGREGATOR | TXN_COMPLETION | 2394.76ms | 400.00ms | Palmpay | Primus VAS | Glo |
| 2026-10-18 | 07:44:05 | VAS-1792305840-B7AD8D30270C | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Palmpay | Primus VAS | Glo |
| 2026-10-18 | 07:43:51 | VAS-1792305830-211E00FA1467 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Opay | Cordis Telcom | Airtel |
| 2026-10-18 | 07:43:43 | VAS-1792305820-903108ACF0E3 | TELCO | TXN_COMPLETION | 1779.43ms | 500.00ms | FirstBank | Primus VAS | MTN |