SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20260923-0445 | Sep 23 | MTN | Success Rate | 95.0% | 94.7% | 137 | QUEUED | CLOSED |
| SLB-20260923-0444 | Sep 23 | Cordis Telcom | Success Rate | 95.0% | 94.4% | 141 | QUEUED | CLOSED |
| SLB-20260923-0443 | Sep 23 | NexBridge | Success Rate | 95.0% | 94.5% | 144 | QUEUED | CLOSED |
| SLB-20260923-0442 | Sep 23 | Glo | Success Rate | 95.0% | 94.8% | 135 | QUEUED | CLOSED |
| SLB-20260923-0441 | Sep 23 | Airtel | Success Rate | 95.0% | 94.6% | 139 | QUEUED | CLOSED |
| SLB-20260923-0440 | Sep 23 | MTN | Success Rate | 95.0% | 94.9% | 135 | QUEUED | CLOSED |
| SLB-20260923-0439 | Sep 23 | Cordis Telcom | Success Rate | 95.0% | 94.3% | 146 | QUEUED | CLOSED |
| SLB-20260923-0438 | Sep 23 | NexBridge | Success Rate | 95.0% | 94.7% | 141 | QUEUED | CLOSED |
| SLB-20260923-0437 | Sep 23 | Glo | Success Rate | 95.0% | 94.9% | 135 | QUEUED | CLOSED |
| SLB-20260923-0436 | Sep 23 | Airtel | Success Rate | 95.0% | 94.6% | 141 | QUEUED | CLOSED |
| SLB-20260923-0435 | Sep 23 | MTN | Success Rate | 95.0% | 95.0% | 133 | QUEUED | CLOSED |
| SLB-20260923-0434 | Sep 23 | Cordis Telcom | Success Rate | 95.0% | 94.1% | 150 | QUEUED | CLOSED |
| SLB-20260923-0433 | Sep 23 | NexBridge | Success Rate | 95.0% | 94.7% | 141 | QUEUED | CLOSED |
| SLB-20260923-0432 | Sep 23 | 9Mobile | Success Rate | 95.0% | 94.9% | 129 | QUEUED | OPEN |
| SLB-20260923-0431 | Sep 23 | Glo | Success Rate | 95.0% | 94.8% | 138 | QUEUED | CLOSED |
| SLB-20260923-0430 | Sep 23 | Airtel | Success Rate | 95.0% | 94.5% | 145 | QUEUED | CLOSED |
| SLB-20260923-0429 | Sep 23 | Cordis Telcom | Success Rate | 95.0% | 94.2% | 151 | QUEUED | CLOSED |
| SLB-20260923-0428 | Sep 23 | NexBridge | Success Rate | 95.0% | 94.7% | 141 | QUEUED | CLOSED |
| SLB-20260923-0427 | Sep 23 | 9Mobile | Success Rate | 95.0% | 94.9% | 130 | QUEUED | CLOSED |
| SLB-20260923-0426 | Sep 23 | Glo | Success Rate | 95.0% | 94.7% | 142 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 00:14:36 | VAS-1792278875-7D77EBAE52C7 | TELCO | TXN_COMPLETION | 1356.83ms | 500.00ms | Stanbic IBTC | Cordis Telcom | MTN |
| 2026-10-18 | 00:14:36 | VAS-1792278875-7D77EBAE52C7 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Stanbic IBTC | Cordis Telcom | MTN |
| 2026-10-18 | 00:14:26 | VAS-1792278865-6F6433CD4228 | AGGREGATOR | TXN_COMPLETION | 882.01ms | 400.00ms | Kuda MFB | Cordis Telcom | Glo |
| 2026-10-18 | 00:14:17 | VAS-1792278855-DA4525E0AC9D | TELCO | TXN_COMPLETION | 1226.96ms | 500.00ms | GTBank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 00:14:12 | VAS-1792278850-A974600358CD | TELCO | TXN_COMPLETION | 1916.50ms | 500.00ms | Stanbic IBTC | Cordis Telcom | MTN |
| 2026-10-18 | 00:14:12 | VAS-1792278850-A974600358CD | MERCHANT | TXN_COMPLETION | 24.00s | 5.00s | Stanbic IBTC | Cordis Telcom | MTN |
| 2026-10-18 | 00:13:52 | VAS-1792278830-3898019D757E | AGGREGATOR | TXN_COMPLETION | 1047.67ms | 400.00ms | Access Bank | Telcos Direct | 9Mobile |
| 2026-10-18 | 00:13:52 | VAS-1792278830-3898019D757E | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Access Bank | Telcos Direct | 9Mobile |
| 2026-10-18 | 00:13:42 | VAS-1792278821-E00E5712A714 | AGGREGATOR | TXN_COMPLETION | 957.78ms | 400.00ms | Opay | Cordis Telcom | Airtel |
| 2026-10-18 | 00:13:37 | VAS-1792278816-7121BB3CEAF6 | TELCO | TXN_COMPLETION | 1546.50ms | 500.00ms | MoMo PSB | Cordis Telcom | 9Mobile |
| 2026-10-18 | 00:13:28 | VAS-1792278806-6FDD4C7EF99F | TELCO | TXN_COMPLETION | 1495.88ms | 500.00ms | Opay | Telcos Direct | Glo |
| 2026-10-18 | 00:13:20 | VAS-1792278796-8B32939DEC30 | TELCO | TXN_COMPLETION | 1373.45ms | 500.00ms | Palmpay | Primus VAS | Glo |
| 2026-10-18 | 00:13:12 | VAS-1792278791-E119B3B477A9 | MERCHANT | TXN_COMPLETION | 27.00s | 5.00s | FirstBank | Primus VAS | Glo |
| 2026-10-18 | 00:13:08 | VAS-1792278786-EEFA0DC33F5A | AGGREGATOR | TXN_COMPLETION | 1376.87ms | 400.00ms | Access Bank | Telcos Direct | Glo |
| 2026-10-18 | 00:13:08 | VAS-1792278786-EEFA0DC33F5A | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Access Bank | Telcos Direct | Glo |
| 2026-10-18 | 00:12:52 | VAS-1792278772-3EAB999D1D41 | AGGREGATOR | TXN_COMPLETION | 475.50ms | 400.00ms | Union Bank | Telcos Direct | MTN |
| 2026-10-18 | 00:12:44 | VAS-1792278762-46EF93C1325E | AGGREGATOR | TXN_COMPLETION | 2239.94ms | 400.00ms | Kuda MFB | Cordis Telcom | Airtel |
| 2026-10-18 | 00:12:44 | VAS-1792278762-46EF93C1325E | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Kuda MFB | Cordis Telcom | Airtel |
| 2026-10-18 | 00:12:37 | VAS-1792278757-28D8832E4134 | MERCHANT | TXN_COMPLETION | 23.00s | 5.00s | Stanbic IBTC | NexBridge | 9Mobile |
| 2026-10-18 | 00:12:32 | VAS-1792278752-F743BB001686 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | GTBank | NexBridge | Glo |