SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20260923-0345 | Sep 23 | Airtel | Success Rate | 95.0% | 94.3% | 159 | QUEUED | CLOSED |
| SLB-20260922-0344 | Sep 22 | NexBridge | Success Rate | 95.0% | 95.0% | 141 | QUEUED | OPEN |
| SLB-20260922-0343 | Sep 22 | Primus VAS | Success Rate | 95.0% | 94.0% | 166 | QUEUED | OPEN |
| SLB-20260922-0342 | Sep 22 | 9Mobile | Success Rate | 95.0% | 95.0% | 138 | QUEUED | OPEN |
| SLB-20260922-0341 | Sep 22 | Glo | Success Rate | 95.0% | 94.9% | 144 | QUEUED | OPEN |
| SLB-20260922-0340 | Sep 22 | Airtel | Success Rate | 95.0% | 94.3% | 157 | QUEUED | OPEN |
| SLB-20260922-0339 | Sep 22 | Primus VAS | Success Rate | 95.0% | 94.2% | 163 | QUEUED | CLOSED |
| SLB-20260922-0338 | Sep 22 | 9Mobile | Success Rate | 95.0% | 94.9% | 142 | QUEUED | CLOSED |
| SLB-20260922-0337 | Sep 22 | Glo | Success Rate | 95.0% | 94.9% | 142 | QUEUED | CLOSED |
| SLB-20260922-0336 | Sep 22 | Airtel | Success Rate | 95.0% | 94.6% | 149 | QUEUED | CLOSED |
| SLB-20260922-0335 | Sep 22 | Primus VAS | Success Rate | 95.0% | 93.9% | 171 | QUEUED | CLOSED |
| SLB-20260922-0334 | Sep 22 | 9Mobile | Success Rate | 95.0% | 94.9% | 141 | QUEUED | CLOSED |
| SLB-20260922-0333 | Sep 22 | Glo | Success Rate | 95.0% | 94.8% | 143 | QUEUED | CLOSED |
| SLB-20260922-0332 | Sep 22 | Airtel | Success Rate | 95.0% | 94.6% | 149 | QUEUED | CLOSED |
| SLB-20260922-0331 | Sep 22 | Cordis Telcom | Success Rate | 95.0% | 94.9% | 141 | QUEUED | OPEN |
| SLB-20260922-0330 | Sep 22 | Primus VAS | Success Rate | 95.0% | 93.9% | 172 | QUEUED | CLOSED |
| SLB-20260922-0329 | Sep 22 | Glo | Success Rate | 95.0% | 94.5% | 151 | QUEUED | CLOSED |
| SLB-20260922-0328 | Sep 22 | Airtel | Success Rate | 95.0% | 94.6% | 150 | QUEUED | CLOSED |
| SLB-20260922-0327 | Sep 22 | Primus VAS | Success Rate | 95.0% | 93.9% | 165 | QUEUED | CLOSED |
| SLB-20260922-0326 | Sep 22 | Glo | Success Rate | 95.0% | 94.6% | 143 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 21:09:23 | VAS-1792267760-6031EF0CF690 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Palmpay | NexBridge | 9Mobile |
| 2026-10-17 | 21:09:19 | VAS-1792267755-ED7B928D99B2 | AGGREGATOR | TXN_COMPLETION | 1030.01ms | 400.00ms | Opay | Telcos Direct | MTN |
| 2026-10-17 | 21:09:19 | VAS-1792267755-ED7B928D99B2 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Opay | Telcos Direct | MTN |
| 2026-10-17 | 21:09:10 | VAS-1792267750-E4DAC55BB0E9 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Kuda MFB | Cordis Telcom | 9Mobile |
| 2026-10-17 | 21:08:41 | VAS-1792267720-01FE223F536E | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Access Bank | Telcos Direct | MTN |
| 2026-10-17 | 21:08:36 | VAS-1792267715-14AA76ACAB41 | MERCHANT | TXN_COMPLETION | 16.00s | 5.00s | Kuda MFB | Cordis Telcom | 9Mobile |
| 2026-10-17 | 21:08:22 | VAS-1792267701-23DD6C3E0AE7 | TELCO | TXN_COMPLETION | 778.19ms | 500.00ms | Kuda MFB | Telcos Direct | Glo |
| 2026-10-17 | 21:08:16 | VAS-1792267696-8CF07150EBEE | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | FirstBank | Cordis Telcom | Glo |
| 2026-10-17 | 21:08:12 | VAS-1792267691-707BC694254E | MERCHANT | TXN_COMPLETION | 25.00s | 5.00s | MoMo PSB | Telcos Direct | Airtel |
| 2026-10-17 | 21:08:09 | VAS-1792267686-AED47D4FF144 | TELCO | TXN_COMPLETION | 2060.79ms | 500.00ms | GTBank | Telcos Direct | Glo |
| 2026-10-17 | 21:08:09 | VAS-1792267686-AED47D4FF144 | AGGREGATOR | TXN_COMPLETION | 969.87ms | 400.00ms | GTBank | Telcos Direct | Glo |
| 2026-10-17 | 21:08:03 | VAS-1792267681-DC5180730407 | AGGREGATOR | TXN_COMPLETION | 1321.48ms | 400.00ms | Palmpay | Cordis Telcom | 9Mobile |
| 2026-10-17 | 21:08:03 | VAS-1792267681-DC5180730407 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Palmpay | Cordis Telcom | 9Mobile |
| 2026-10-17 | 21:07:39 | VAS-1792267657-73FED84A629D | AGGREGATOR | TXN_COMPLETION | 2218.00ms | 400.00ms | Access Bank | Cordis Telcom | Glo |
| 2026-10-17 | 21:07:39 | VAS-1792267657-73FED84A629D | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Access Bank | Cordis Telcom | Glo |
| 2026-10-17 | 21:07:29 | VAS-1792267647-3E6CB7C0E374 | AGGREGATOR | TXN_COMPLETION | 1980.14ms | 400.00ms | Kuda MFB | Cordis Telcom | MTN |
| 2026-10-17 | 21:07:29 | VAS-1792267647-3E6CB7C0E374 | MERCHANT | TXN_COMPLETION | 14.00s | 5.00s | Kuda MFB | Cordis Telcom | MTN |
| 2026-10-17 | 21:07:23 | VAS-1792267642-40F59F8A8880 | TELCO | TXN_COMPLETION | 833.35ms | 500.00ms | GTBank | NexBridge | Glo |
| 2026-10-17 | 21:07:23 | VAS-1792267642-40F59F8A8880 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | GTBank | NexBridge | Glo |
| 2026-10-17 | 21:07:18 | VAS-1792267637-838D7782E388 | TELCO | TXN_COMPLETION | 794.96ms | 500.00ms | FirstBank | Telcos Direct | Glo |