SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20260922-0325 | Sep 22 | Airtel | Success Rate | 95.0% | 94.6% | 146 | QUEUED | CLOSED |
| SLB-20260922-0324 | Sep 22 | Primus VAS | Success Rate | 95.0% | 93.9% | 160 | QUEUED | CLOSED |
| SLB-20260922-0323 | Sep 22 | Glo | Success Rate | 95.0% | 94.6% | 138 | QUEUED | CLOSED |
| SLB-20260922-0322 | Sep 22 | Airtel | Success Rate | 95.0% | 94.6% | 139 | QUEUED | CLOSED |
| SLB-20260922-0321 | Sep 22 | Primus VAS | Success Rate | 95.0% | 94.0% | 150 | QUEUED | CLOSED |
| SLB-20260922-0320 | Sep 22 | Glo | Success Rate | 95.0% | 94.7% | 128 | QUEUED | CLOSED |
| SLB-20260922-0319 | Sep 22 | Airtel | Success Rate | 95.0% | 94.6% | 132 | QUEUED | CLOSED |
| SLB-20260922-0318 | Sep 22 | MTN | Success Rate | 95.0% | 95.0% | 128 | QUEUED | OPEN |
| SLB-20260922-0317 | Sep 22 | Primus VAS | Success Rate | 95.0% | 94.1% | 140 | QUEUED | CLOSED |
| SLB-20260922-0316 | Sep 22 | Glo | Success Rate | 95.0% | 94.7% | 121 | QUEUED | CLOSED |
| SLB-20260922-0315 | Sep 22 | Airtel | Success Rate | 95.0% | 94.6% | 126 | QUEUED | CLOSED |
| SLB-20260922-0314 | Sep 22 | MTN | Success Rate | 95.0% | 94.9% | 123 | QUEUED | CLOSED |
| SLB-20260922-0313 | Sep 22 | Primus VAS | Success Rate | 95.0% | 94.3% | 130 | QUEUED | CLOSED |
| SLB-20260922-0312 | Sep 22 | Glo | Success Rate | 95.0% | 94.7% | 115 | QUEUED | CLOSED |
| SLB-20260922-0311 | Sep 22 | Airtel | Success Rate | 95.0% | 94.8% | 117 | QUEUED | CLOSED |
| SLB-20260922-0310 | Sep 22 | MTN | Success Rate | 95.0% | 94.8% | 120 | QUEUED | CLOSED |
| SLB-20260922-0309 | Sep 22 | Primus VAS | Success Rate | 95.0% | 94.1% | 127 | QUEUED | CLOSED |
| SLB-20260922-0308 | Sep 22 | Glo | Success Rate | 95.0% | 94.6% | 111 | QUEUED | CLOSED |
| SLB-20260922-0307 | Sep 22 | Airtel | Success Rate | 95.0% | 94.7% | 112 | QUEUED | CLOSED |
| SLB-20260922-0306 | Sep 22 | MTN | Success Rate | 95.0% | 94.7% | 115 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 15:44:51 | VAS-1792334689-B9B81014CD42 | AGGREGATOR | TXN_COMPLETION | 712.62ms | 400.00ms | Access Bank | NexBridge | Glo |
| 2026-10-18 | 15:44:51 | VAS-1792334689-B9B81014CD42 | MERCHANT | TXN_COMPLETION | 33.00s | 5.00s | Access Bank | NexBridge | Glo |
| 2026-10-18 | 15:44:42 | VAS-1792334682-8661E1169409 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Union Bank | NexBridge | Glo |
| 2026-10-18 | 15:44:35 | VAS-1792334674-AA11C68B839F | MERCHANT | TXN_COMPLETION | 28.00s | 5.00s | Kuda MFB | NexBridge | Airtel |
| 2026-10-18 | 15:44:30 | VAS-1792334667-E42B6002DEC3 | TELCO | TXN_COMPLETION | 2505.74ms | 500.00ms | FirstBank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 15:44:30 | VAS-1792334667-E42B6002DEC3 | MERCHANT | TXN_COMPLETION | 23.00s | 5.00s | FirstBank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 15:44:21 | VAS-1792334660-F478B1E3A07D | AGGREGATOR | TXN_COMPLETION | 921.13ms | 400.00ms | Union Bank | Telcos Direct | Glo |
| 2026-10-18 | 15:44:07 | VAS-1792334645-A4F99C9E6526 | AGGREGATOR | TXN_COMPLETION | 1461.69ms | 400.00ms | MoMo PSB | Cordis Telcom | Glo |
| 2026-10-18 | 15:44:07 | VAS-1792334645-A4F99C9E6526 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | MoMo PSB | Cordis Telcom | Glo |
| 2026-10-18 | 15:43:51 | VAS-1792334630-C51F11154EC7 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | MoMo PSB | Telcos Direct | Glo |
| 2026-10-18 | 15:43:21 | VAS-1792334600-F85BCC2B26CB | MERCHANT | TXN_COMPLETION | 23.00s | 5.00s | Kuda MFB | Cordis Telcom | Airtel |
| 2026-10-18 | 15:43:14 | VAS-1792334593-627DB8E6A974 | MERCHANT | TXN_COMPLETION | 30.00s | 5.00s | GTBank | Primus VAS | Glo |
| 2026-10-18 | 15:43:06 | VAS-1792334586-69F7BBE746ED | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Kuda MFB | Cordis Telcom | Glo |
| 2026-10-18 | 15:42:44 | VAS-1792334563-646DCDA10DD9 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Access Bank | Cordis Telcom | MTN |
| 2026-10-18 | 15:42:29 | VAS-1792334548-A6C1BCD05671 | MERCHANT | TXN_COMPLETION | 18.00s | 5.00s | Stanbic IBTC | Telcos Direct | Glo |
| 2026-10-18 | 15:42:15 | VAS-1792334534-90E509233218 | TELCO | TXN_COMPLETION | 1186.77ms | 500.00ms | Palmpay | NexBridge | Glo |
| 2026-10-18 | 15:42:00 | VAS-1792334519-39F6E3A895C8 | TELCO | TXN_COMPLETION | 693.27ms | 500.00ms | Palmpay | Cordis Telcom | Glo |
| 2026-10-18 | 15:41:54 | VAS-1792334512-0698DCC662B1 | TELCO | TXN_COMPLETION | 709.63ms | 500.00ms | Palmpay | Telcos Direct | 9Mobile |
| 2026-10-18 | 15:41:54 | VAS-1792334512-0698DCC662B1 | AGGREGATOR | TXN_COMPLETION | 1428.61ms | 400.00ms | Palmpay | Telcos Direct | 9Mobile |
| 2026-10-18 | 15:41:54 | VAS-1792334512-0698DCC662B1 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Palmpay | Telcos Direct | 9Mobile |