SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20260922-0325 | Sep 22 | Airtel | Success Rate | 95.0% | 94.6% | 146 | QUEUED | CLOSED |
| SLB-20260922-0324 | Sep 22 | Primus VAS | Success Rate | 95.0% | 93.9% | 160 | QUEUED | CLOSED |
| SLB-20260922-0323 | Sep 22 | Glo | Success Rate | 95.0% | 94.6% | 138 | QUEUED | CLOSED |
| SLB-20260922-0322 | Sep 22 | Airtel | Success Rate | 95.0% | 94.6% | 139 | QUEUED | CLOSED |
| SLB-20260922-0321 | Sep 22 | Primus VAS | Success Rate | 95.0% | 94.0% | 150 | QUEUED | CLOSED |
| SLB-20260922-0320 | Sep 22 | Glo | Success Rate | 95.0% | 94.7% | 128 | QUEUED | CLOSED |
| SLB-20260922-0319 | Sep 22 | Airtel | Success Rate | 95.0% | 94.6% | 132 | QUEUED | CLOSED |
| SLB-20260922-0318 | Sep 22 | MTN | Success Rate | 95.0% | 95.0% | 128 | QUEUED | OPEN |
| SLB-20260922-0317 | Sep 22 | Primus VAS | Success Rate | 95.0% | 94.1% | 140 | QUEUED | CLOSED |
| SLB-20260922-0316 | Sep 22 | Glo | Success Rate | 95.0% | 94.7% | 121 | QUEUED | CLOSED |
| SLB-20260922-0315 | Sep 22 | Airtel | Success Rate | 95.0% | 94.6% | 126 | QUEUED | CLOSED |
| SLB-20260922-0314 | Sep 22 | MTN | Success Rate | 95.0% | 94.9% | 123 | QUEUED | CLOSED |
| SLB-20260922-0313 | Sep 22 | Primus VAS | Success Rate | 95.0% | 94.3% | 130 | QUEUED | CLOSED |
| SLB-20260922-0312 | Sep 22 | Glo | Success Rate | 95.0% | 94.7% | 115 | QUEUED | CLOSED |
| SLB-20260922-0311 | Sep 22 | Airtel | Success Rate | 95.0% | 94.8% | 117 | QUEUED | CLOSED |
| SLB-20260922-0310 | Sep 22 | MTN | Success Rate | 95.0% | 94.8% | 120 | QUEUED | CLOSED |
| SLB-20260922-0309 | Sep 22 | Primus VAS | Success Rate | 95.0% | 94.1% | 127 | QUEUED | CLOSED |
| SLB-20260922-0308 | Sep 22 | Glo | Success Rate | 95.0% | 94.6% | 111 | QUEUED | CLOSED |
| SLB-20260922-0307 | Sep 22 | Airtel | Success Rate | 95.0% | 94.7% | 112 | QUEUED | CLOSED |
| SLB-20260922-0306 | Sep 22 | MTN | Success Rate | 95.0% | 94.7% | 115 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 08:26:00 | VAS-1792308359-2CF19B78EAFB | MERCHANT | TXN_COMPLETION | 26.00s | 5.00s | Stanbic IBTC | NexBridge | Airtel |
| 2026-10-18 | 08:25:53 | VAS-1792308352-9D754AFB8175 | AGGREGATOR | TXN_COMPLETION | 1238.47ms | 400.00ms | Union Bank | Cordis Telcom | MTN |
| 2026-10-18 | 08:25:53 | VAS-1792308352-9D754AFB8175 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Union Bank | Cordis Telcom | MTN |
| 2026-10-18 | 08:25:38 | VAS-1792308337-2145D78A5E9B | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Opay | Primus VAS | 9Mobile |
| 2026-10-18 | 08:25:30 | VAS-1792308330-8F3FFF5CBC97 | AGGREGATOR | TXN_COMPLETION | 416.45ms | 400.00ms | MoMo PSB | NexBridge | Glo |
| 2026-10-18 | 08:25:30 | VAS-1792308330-8F3FFF5CBC97 | MERCHANT | TXN_COMPLETION | 24.00s | 5.00s | MoMo PSB | NexBridge | Glo |
| 2026-10-18 | 08:25:02 | VAS-1792308300-55BCC6EE8544 | AGGREGATOR | TXN_COMPLETION | 568.92ms | 400.00ms | Palmpay | NexBridge | 9Mobile |
| 2026-10-18 | 08:25:02 | VAS-1792308300-55BCC6EE8544 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Palmpay | NexBridge | 9Mobile |
| 2026-10-18 | 08:24:27 | VAS-1792308267-AA8D17124EA5 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Union Bank | NexBridge | Airtel |
| 2026-10-18 | 08:24:17 | VAS-1792308255-9D5B80314017 | AGGREGATOR | TXN_COMPLETION | 1078.71ms | 400.00ms | MoMo PSB | Telcos Direct | Airtel |
| 2026-10-18 | 08:24:17 | VAS-1792308255-9D5B80314017 | MERCHANT | TXN_COMPLETION | 30.00s | 5.00s | MoMo PSB | Telcos Direct | Airtel |
| 2026-10-18 | 08:24:03 | VAS-1792308241-93D637F40D33 | TELCO | TXN_COMPLETION | 2256.83ms | 500.00ms | MoMo PSB | NexBridge | MTN |
| 2026-10-18 | 08:24:03 | VAS-1792308241-93D637F40D33 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | MoMo PSB | NexBridge | MTN |
| 2026-10-18 | 08:23:17 | VAS-1792308196-DCA431EA7A0F | AGGREGATOR | TXN_COMPLETION | 913.99ms | 400.00ms | Palmpay | Primus VAS | Airtel |
| 2026-10-18 | 08:23:17 | VAS-1792308196-DCA431EA7A0F | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Palmpay | Primus VAS | Airtel |
| 2026-10-18 | 08:22:56 | VAS-1792308174-2606335A099C | AGGREGATOR | TXN_COMPLETION | 1696.73ms | 400.00ms | Opay | Cordis Telcom | Airtel |
| 2026-10-18 | 08:22:56 | VAS-1792308174-2606335A099C | MERCHANT | TXN_COMPLETION | 20.00s | 5.00s | Opay | Cordis Telcom | Airtel |
| 2026-10-18 | 08:22:32 | VAS-1792308152-5C866EC12B5A | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | FirstBank | Cordis Telcom | Airtel |
| 2026-10-18 | 08:22:18 | VAS-1792308137-FD24EDF698F6 | AGGREGATOR | TXN_COMPLETION | 1255.38ms | 400.00ms | Kuda MFB | NexBridge | MTN |
| 2026-10-18 | 08:22:18 | VAS-1792308137-FD24EDF698F6 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Kuda MFB | NexBridge | MTN |