SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20260922-0325 | Sep 22 | Airtel | Success Rate | 95.0% | 94.6% | 146 | QUEUED | CLOSED |
| SLB-20260922-0324 | Sep 22 | Primus VAS | Success Rate | 95.0% | 93.9% | 160 | QUEUED | CLOSED |
| SLB-20260922-0323 | Sep 22 | Glo | Success Rate | 95.0% | 94.6% | 138 | QUEUED | CLOSED |
| SLB-20260922-0322 | Sep 22 | Airtel | Success Rate | 95.0% | 94.6% | 139 | QUEUED | CLOSED |
| SLB-20260922-0321 | Sep 22 | Primus VAS | Success Rate | 95.0% | 94.0% | 150 | QUEUED | CLOSED |
| SLB-20260922-0320 | Sep 22 | Glo | Success Rate | 95.0% | 94.7% | 128 | QUEUED | CLOSED |
| SLB-20260922-0319 | Sep 22 | Airtel | Success Rate | 95.0% | 94.6% | 132 | QUEUED | CLOSED |
| SLB-20260922-0318 | Sep 22 | MTN | Success Rate | 95.0% | 95.0% | 128 | QUEUED | OPEN |
| SLB-20260922-0317 | Sep 22 | Primus VAS | Success Rate | 95.0% | 94.1% | 140 | QUEUED | CLOSED |
| SLB-20260922-0316 | Sep 22 | Glo | Success Rate | 95.0% | 94.7% | 121 | QUEUED | CLOSED |
| SLB-20260922-0315 | Sep 22 | Airtel | Success Rate | 95.0% | 94.6% | 126 | QUEUED | CLOSED |
| SLB-20260922-0314 | Sep 22 | MTN | Success Rate | 95.0% | 94.9% | 123 | QUEUED | CLOSED |
| SLB-20260922-0313 | Sep 22 | Primus VAS | Success Rate | 95.0% | 94.3% | 130 | QUEUED | CLOSED |
| SLB-20260922-0312 | Sep 22 | Glo | Success Rate | 95.0% | 94.7% | 115 | QUEUED | CLOSED |
| SLB-20260922-0311 | Sep 22 | Airtel | Success Rate | 95.0% | 94.8% | 117 | QUEUED | CLOSED |
| SLB-20260922-0310 | Sep 22 | MTN | Success Rate | 95.0% | 94.8% | 120 | QUEUED | CLOSED |
| SLB-20260922-0309 | Sep 22 | Primus VAS | Success Rate | 95.0% | 94.1% | 127 | QUEUED | CLOSED |
| SLB-20260922-0308 | Sep 22 | Glo | Success Rate | 95.0% | 94.6% | 111 | QUEUED | CLOSED |
| SLB-20260922-0307 | Sep 22 | Airtel | Success Rate | 95.0% | 94.7% | 112 | QUEUED | CLOSED |
| SLB-20260922-0306 | Sep 22 | MTN | Success Rate | 95.0% | 94.7% | 115 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 08:18:16 | VAS-1792307892-886C51F432A7 | TELCO | TXN_COMPLETION | 1834.41ms | 500.00ms | FirstBank | Cordis Telcom | MTN |
| 2026-10-18 | 08:18:16 | VAS-1792307892-886C51F432A7 | AGGREGATOR | TXN_COMPLETION | 1833.63ms | 400.00ms | FirstBank | Cordis Telcom | MTN |
| 2026-10-18 | 08:18:16 | VAS-1792307892-886C51F432A7 | MERCHANT | TXN_COMPLETION | 27.00s | 5.00s | FirstBank | Cordis Telcom | MTN |
| 2026-10-18 | 08:17:50 | VAS-1792307870-E6D216A9B6D6 | MERCHANT | TXN_COMPLETION | 25.00s | 5.00s | Stanbic IBTC | Cordis Telcom | Glo |
| 2026-10-18 | 08:17:43 | VAS-1792307863-87B31771C295 | MERCHANT | TXN_COMPLETION | 28.00s | 5.00s | FirstBank | NexBridge | Airtel |
| 2026-10-18 | 08:17:39 | VAS-1792307855-E2053955CDFD | TELCO | TXN_COMPLETION | 2259.29ms | 500.00ms | Kuda MFB | Telcos Direct | 9Mobile |
| 2026-10-18 | 08:17:39 | VAS-1792307855-E2053955CDFD | AGGREGATOR | TXN_COMPLETION | 998.40ms | 400.00ms | Kuda MFB | Telcos Direct | 9Mobile |
| 2026-10-18 | 08:17:39 | VAS-1792307855-E2053955CDFD | MERCHANT | TXN_COMPLETION | 26.00s | 5.00s | Kuda MFB | Telcos Direct | 9Mobile |
| 2026-10-18 | 08:17:28 | VAS-1792307848-EBBF6026F71A | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | GTBank | Cordis Telcom | Airtel |
| 2026-10-18 | 08:17:21 | VAS-1792307840-69A1BB9BF154 | MERCHANT | TXN_COMPLETION | 30.00s | 5.00s | Access Bank | Cordis Telcom | MTN |
| 2026-10-18 | 08:17:08 | VAS-1792307826-761C0E31D8EE | TELCO | TXN_COMPLETION | 2052.05ms | 500.00ms | Union Bank | Primus VAS | MTN |
| 2026-10-18 | 08:17:08 | VAS-1792307826-761C0E31D8EE | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Union Bank | Primus VAS | MTN |
| 2026-10-18 | 08:17:00 | VAS-1792307818-002080B58F3B | AGGREGATOR | TXN_COMPLETION | 1334.79ms | 400.00ms | MoMo PSB | Cordis Telcom | 9Mobile |
| 2026-10-18 | 08:17:00 | VAS-1792307818-002080B58F3B | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | MoMo PSB | Cordis Telcom | 9Mobile |
| 2026-10-18 | 08:16:46 | VAS-1792307803-D4EAC9F206D2 | AGGREGATOR | TXN_COMPLETION | 2320.23ms | 400.00ms | Stanbic IBTC | Primus VAS | MTN |
| 2026-10-18 | 08:16:46 | VAS-1792307803-D4EAC9F206D2 | MERCHANT | TXN_COMPLETION | 19.00s | 5.00s | Stanbic IBTC | Primus VAS | MTN |
| 2026-10-18 | 08:16:31 | VAS-1792307789-7B70EE5B923D | AGGREGATOR | TXN_COMPLETION | 1692.73ms | 400.00ms | Union Bank | Telcos Direct | Glo |
| 2026-10-18 | 08:16:31 | VAS-1792307789-7B70EE5B923D | MERCHANT | TXN_COMPLETION | 25.00s | 5.00s | Union Bank | Telcos Direct | Glo |
| 2026-10-18 | 08:16:14 | VAS-1792307774-D96101112D23 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Union Bank | Telcos Direct | Glo |
| 2026-10-18 | 08:16:08 | VAS-1792307766-703E9B966FAD | TELCO | TXN_COMPLETION | 1264.02ms | 500.00ms | Access Bank | Telcos Direct | Airtel |