SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20260922-0325 | Sep 22 | Airtel | Success Rate | 95.0% | 94.6% | 146 | QUEUED | CLOSED |
| SLB-20260922-0324 | Sep 22 | Primus VAS | Success Rate | 95.0% | 93.9% | 160 | QUEUED | CLOSED |
| SLB-20260922-0323 | Sep 22 | Glo | Success Rate | 95.0% | 94.6% | 138 | QUEUED | CLOSED |
| SLB-20260922-0322 | Sep 22 | Airtel | Success Rate | 95.0% | 94.6% | 139 | QUEUED | CLOSED |
| SLB-20260922-0321 | Sep 22 | Primus VAS | Success Rate | 95.0% | 94.0% | 150 | QUEUED | CLOSED |
| SLB-20260922-0320 | Sep 22 | Glo | Success Rate | 95.0% | 94.7% | 128 | QUEUED | CLOSED |
| SLB-20260922-0319 | Sep 22 | Airtel | Success Rate | 95.0% | 94.6% | 132 | QUEUED | CLOSED |
| SLB-20260922-0318 | Sep 22 | MTN | Success Rate | 95.0% | 95.0% | 128 | QUEUED | OPEN |
| SLB-20260922-0317 | Sep 22 | Primus VAS | Success Rate | 95.0% | 94.1% | 140 | QUEUED | CLOSED |
| SLB-20260922-0316 | Sep 22 | Glo | Success Rate | 95.0% | 94.7% | 121 | QUEUED | CLOSED |
| SLB-20260922-0315 | Sep 22 | Airtel | Success Rate | 95.0% | 94.6% | 126 | QUEUED | CLOSED |
| SLB-20260922-0314 | Sep 22 | MTN | Success Rate | 95.0% | 94.9% | 123 | QUEUED | CLOSED |
| SLB-20260922-0313 | Sep 22 | Primus VAS | Success Rate | 95.0% | 94.3% | 130 | QUEUED | CLOSED |
| SLB-20260922-0312 | Sep 22 | Glo | Success Rate | 95.0% | 94.7% | 115 | QUEUED | CLOSED |
| SLB-20260922-0311 | Sep 22 | Airtel | Success Rate | 95.0% | 94.8% | 117 | QUEUED | CLOSED |
| SLB-20260922-0310 | Sep 22 | MTN | Success Rate | 95.0% | 94.8% | 120 | QUEUED | CLOSED |
| SLB-20260922-0309 | Sep 22 | Primus VAS | Success Rate | 95.0% | 94.1% | 127 | QUEUED | CLOSED |
| SLB-20260922-0308 | Sep 22 | Glo | Success Rate | 95.0% | 94.6% | 111 | QUEUED | CLOSED |
| SLB-20260922-0307 | Sep 22 | Airtel | Success Rate | 95.0% | 94.7% | 112 | QUEUED | CLOSED |
| SLB-20260922-0306 | Sep 22 | MTN | Success Rate | 95.0% | 94.7% | 115 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 07:53:48 | VAS-1792306426-A957ACB31459 | AGGREGATOR | TXN_COMPLETION | 2290.64ms | 400.00ms | Kuda MFB | Cordis Telcom | MTN |
| 2026-10-18 | 07:53:48 | VAS-1792306426-A957ACB31459 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Kuda MFB | Cordis Telcom | MTN |
| 2026-10-18 | 07:53:37 | VAS-1792306416-5827EE1FDA57 | TELCO | TXN_COMPLETION | 773.48ms | 500.00ms | Palmpay | Cordis Telcom | Airtel |
| 2026-10-18 | 07:53:37 | VAS-1792306416-5827EE1FDA57 | AGGREGATOR | TXN_COMPLETION | 409.69ms | 400.00ms | Palmpay | Cordis Telcom | Airtel |
| 2026-10-18 | 07:53:12 | VAS-1792306392-911F58D77B33 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Kuda MFB | NexBridge | Airtel |
| 2026-10-18 | 07:53:08 | VAS-1792306387-4887FC4838FE | AGGREGATOR | TXN_COMPLETION | 654.58ms | 400.00ms | MoMo PSB | Primus VAS | Glo |
| 2026-10-18 | 07:53:08 | VAS-1792306387-4887FC4838FE | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | MoMo PSB | Primus VAS | Glo |
| 2026-10-18 | 07:53:03 | VAS-1792306382-9F688208157B | TELCO | TXN_COMPLETION | 545.55ms | 500.00ms | Kuda MFB | Cordis Telcom | 9Mobile |
| 2026-10-18 | 07:53:03 | VAS-1792306382-9F688208157B | AGGREGATOR | TXN_COMPLETION | 434.19ms | 400.00ms | Kuda MFB | Cordis Telcom | 9Mobile |
| 2026-10-18 | 07:52:44 | VAS-1792306362-A510B4D10BBC | TELCO | TXN_COMPLETION | 1570.70ms | 500.00ms | Opay | NexBridge | Glo |
| 2026-10-18 | 07:52:44 | VAS-1792306362-A510B4D10BBC | AGGREGATOR | TXN_COMPLETION | 887.66ms | 400.00ms | Opay | NexBridge | Glo |
| 2026-10-18 | 07:52:23 | VAS-1792306342-AE955634489B | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | MoMo PSB | NexBridge | MTN |
| 2026-10-18 | 07:52:19 | VAS-1792306337-A3A2FA3A9226 | AGGREGATOR | TXN_COMPLETION | 1487.90ms | 400.00ms | Access Bank | Cordis Telcom | MTN |
| 2026-10-18 | 07:52:19 | VAS-1792306337-A3A2FA3A9226 | MERCHANT | TXN_COMPLETION | 25.00s | 5.00s | Access Bank | Cordis Telcom | MTN |
| 2026-10-18 | 07:52:13 | VAS-1792306332-4A3A8E7479AE | AGGREGATOR | TXN_COMPLETION | 468.39ms | 400.00ms | Access Bank | Cordis Telcom | MTN |
| 2026-10-18 | 07:52:04 | VAS-1792306323-00EBB66FFA48 | MERCHANT | TXN_COMPLETION | 23.00s | 5.00s | Opay | NexBridge | 9Mobile |
| 2026-10-18 | 07:51:58 | VAS-1792306318-FE8C85355EF0 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | MoMo PSB | Telcos Direct | 9Mobile |
| 2026-10-18 | 07:51:53 | VAS-1792306313-5ECF6E359678 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | FirstBank | Telcos Direct | Airtel |
| 2026-10-18 | 07:51:50 | VAS-1792306308-5396CAE30C3B | TELCO | TXN_COMPLETION | 2044.68ms | 500.00ms | Opay | NexBridge | 9Mobile |
| 2026-10-18 | 07:51:43 | VAS-1792306303-C410764AC342 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | FirstBank | Cordis Telcom | Airtel |