SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20260922-0325 | Sep 22 | Airtel | Success Rate | 95.0% | 94.6% | 146 | QUEUED | CLOSED |
| SLB-20260922-0324 | Sep 22 | Primus VAS | Success Rate | 95.0% | 93.9% | 160 | QUEUED | CLOSED |
| SLB-20260922-0323 | Sep 22 | Glo | Success Rate | 95.0% | 94.6% | 138 | QUEUED | CLOSED |
| SLB-20260922-0322 | Sep 22 | Airtel | Success Rate | 95.0% | 94.6% | 139 | QUEUED | CLOSED |
| SLB-20260922-0321 | Sep 22 | Primus VAS | Success Rate | 95.0% | 94.0% | 150 | QUEUED | CLOSED |
| SLB-20260922-0320 | Sep 22 | Glo | Success Rate | 95.0% | 94.7% | 128 | QUEUED | CLOSED |
| SLB-20260922-0319 | Sep 22 | Airtel | Success Rate | 95.0% | 94.6% | 132 | QUEUED | CLOSED |
| SLB-20260922-0318 | Sep 22 | MTN | Success Rate | 95.0% | 95.0% | 128 | QUEUED | OPEN |
| SLB-20260922-0317 | Sep 22 | Primus VAS | Success Rate | 95.0% | 94.1% | 140 | QUEUED | CLOSED |
| SLB-20260922-0316 | Sep 22 | Glo | Success Rate | 95.0% | 94.7% | 121 | QUEUED | CLOSED |
| SLB-20260922-0315 | Sep 22 | Airtel | Success Rate | 95.0% | 94.6% | 126 | QUEUED | CLOSED |
| SLB-20260922-0314 | Sep 22 | MTN | Success Rate | 95.0% | 94.9% | 123 | QUEUED | CLOSED |
| SLB-20260922-0313 | Sep 22 | Primus VAS | Success Rate | 95.0% | 94.3% | 130 | QUEUED | CLOSED |
| SLB-20260922-0312 | Sep 22 | Glo | Success Rate | 95.0% | 94.7% | 115 | QUEUED | CLOSED |
| SLB-20260922-0311 | Sep 22 | Airtel | Success Rate | 95.0% | 94.8% | 117 | QUEUED | CLOSED |
| SLB-20260922-0310 | Sep 22 | MTN | Success Rate | 95.0% | 94.8% | 120 | QUEUED | CLOSED |
| SLB-20260922-0309 | Sep 22 | Primus VAS | Success Rate | 95.0% | 94.1% | 127 | QUEUED | CLOSED |
| SLB-20260922-0308 | Sep 22 | Glo | Success Rate | 95.0% | 94.6% | 111 | QUEUED | CLOSED |
| SLB-20260922-0307 | Sep 22 | Airtel | Success Rate | 95.0% | 94.7% | 112 | QUEUED | CLOSED |
| SLB-20260922-0306 | Sep 22 | MTN | Success Rate | 95.0% | 94.7% | 115 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 07:24:02 | VAS-1792304640-C454D1F7D20B | TELCO | TXN_COMPLETION | 1826.44ms | 500.00ms | Access Bank | Primus VAS | 9Mobile |
| 2026-10-18 | 07:24:02 | VAS-1792304640-C454D1F7D20B | MERCHANT | TXN_COMPLETION | 35.00s | 5.00s | Access Bank | Primus VAS | 9Mobile |
| 2026-10-18 | 07:23:59 | VAS-1792304635-BA3EF29C0076 | TELCO | TXN_COMPLETION | 2318.87ms | 500.00ms | Stanbic IBTC | Cordis Telcom | Airtel |
| 2026-10-18 | 07:23:59 | VAS-1792304635-BA3EF29C0076 | AGGREGATOR | TXN_COMPLETION | 1320.47ms | 400.00ms | Stanbic IBTC | Cordis Telcom | Airtel |
| 2026-10-18 | 07:23:59 | VAS-1792304635-BA3EF29C0076 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Stanbic IBTC | Cordis Telcom | Airtel |
| 2026-10-18 | 07:23:52 | VAS-1792304630-295C9F37921A | TELCO | TXN_COMPLETION | 1037.34ms | 500.00ms | Stanbic IBTC | Cordis Telcom | Airtel |
| 2026-10-18 | 07:23:52 | VAS-1792304630-295C9F37921A | AGGREGATOR | TXN_COMPLETION | 1367.79ms | 400.00ms | Stanbic IBTC | Cordis Telcom | Airtel |
| 2026-10-18 | 07:23:52 | VAS-1792304630-295C9F37921A | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Stanbic IBTC | Cordis Telcom | Airtel |
| 2026-10-18 | 07:23:46 | VAS-1792304625-135203E856F9 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Access Bank | NexBridge | Glo |
| 2026-10-18 | 07:23:41 | VAS-1792304620-83D3D1403EAE | AGGREGATOR | TXN_COMPLETION | 422.52ms | 400.00ms | Opay | Primus VAS | Glo |
| 2026-10-18 | 07:23:41 | VAS-1792304620-83D3D1403EAE | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Opay | Primus VAS | Glo |
| 2026-10-18 | 07:23:37 | VAS-1792304615-FCDB458337B7 | AGGREGATOR | TXN_COMPLETION | 1546.24ms | 400.00ms | Access Bank | Cordis Telcom | Glo |
| 2026-10-18 | 07:23:31 | VAS-1792304610-9052B033A89F | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Access Bank | Telcos Direct | MTN |
| 2026-10-18 | 07:23:26 | VAS-1792304605-65B4EEB672D7 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Access Bank | Primus VAS | 9Mobile |
| 2026-10-18 | 07:23:21 | VAS-1792304601-A2EA07728016 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Opay | Primus VAS | Airtel |
| 2026-10-18 | 07:23:16 | VAS-1792304596-E99C798C19B3 | MERCHANT | TXN_COMPLETION | 27.00s | 5.00s | GTBank | Cordis Telcom | Airtel |
| 2026-10-18 | 07:23:08 | VAS-1792304586-7024386B361D | TELCO | TXN_COMPLETION | 1028.75ms | 500.00ms | Stanbic IBTC | Telcos Direct | Airtel |
| 2026-10-18 | 07:23:08 | VAS-1792304586-7024386B361D | AGGREGATOR | TXN_COMPLETION | 996.95ms | 400.00ms | Stanbic IBTC | Telcos Direct | Airtel |
| 2026-10-18 | 07:23:08 | VAS-1792304586-7024386B361D | MERCHANT | TXN_COMPLETION | 18.00s | 5.00s | Stanbic IBTC | Telcos Direct | Airtel |
| 2026-10-18 | 07:23:04 | VAS-1792304581-E3E74B836E54 | TELCO | TXN_COMPLETION | 2626.07ms | 500.00ms | Kuda MFB | Primus VAS | MTN |