SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20260922-0325 | Sep 22 | Airtel | Success Rate | 95.0% | 94.6% | 146 | QUEUED | CLOSED |
| SLB-20260922-0324 | Sep 22 | Primus VAS | Success Rate | 95.0% | 93.9% | 160 | QUEUED | CLOSED |
| SLB-20260922-0323 | Sep 22 | Glo | Success Rate | 95.0% | 94.6% | 138 | QUEUED | CLOSED |
| SLB-20260922-0322 | Sep 22 | Airtel | Success Rate | 95.0% | 94.6% | 139 | QUEUED | CLOSED |
| SLB-20260922-0321 | Sep 22 | Primus VAS | Success Rate | 95.0% | 94.0% | 150 | QUEUED | CLOSED |
| SLB-20260922-0320 | Sep 22 | Glo | Success Rate | 95.0% | 94.7% | 128 | QUEUED | CLOSED |
| SLB-20260922-0319 | Sep 22 | Airtel | Success Rate | 95.0% | 94.6% | 132 | QUEUED | CLOSED |
| SLB-20260922-0318 | Sep 22 | MTN | Success Rate | 95.0% | 95.0% | 128 | QUEUED | OPEN |
| SLB-20260922-0317 | Sep 22 | Primus VAS | Success Rate | 95.0% | 94.1% | 140 | QUEUED | CLOSED |
| SLB-20260922-0316 | Sep 22 | Glo | Success Rate | 95.0% | 94.7% | 121 | QUEUED | CLOSED |
| SLB-20260922-0315 | Sep 22 | Airtel | Success Rate | 95.0% | 94.6% | 126 | QUEUED | CLOSED |
| SLB-20260922-0314 | Sep 22 | MTN | Success Rate | 95.0% | 94.9% | 123 | QUEUED | CLOSED |
| SLB-20260922-0313 | Sep 22 | Primus VAS | Success Rate | 95.0% | 94.3% | 130 | QUEUED | CLOSED |
| SLB-20260922-0312 | Sep 22 | Glo | Success Rate | 95.0% | 94.7% | 115 | QUEUED | CLOSED |
| SLB-20260922-0311 | Sep 22 | Airtel | Success Rate | 95.0% | 94.8% | 117 | QUEUED | CLOSED |
| SLB-20260922-0310 | Sep 22 | MTN | Success Rate | 95.0% | 94.8% | 120 | QUEUED | CLOSED |
| SLB-20260922-0309 | Sep 22 | Primus VAS | Success Rate | 95.0% | 94.1% | 127 | QUEUED | CLOSED |
| SLB-20260922-0308 | Sep 22 | Glo | Success Rate | 95.0% | 94.6% | 111 | QUEUED | CLOSED |
| SLB-20260922-0307 | Sep 22 | Airtel | Success Rate | 95.0% | 94.7% | 112 | QUEUED | CLOSED |
| SLB-20260922-0306 | Sep 22 | MTN | Success Rate | 95.0% | 94.7% | 115 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 05:34:03 | VAS-1792298041-37BADAADB6E7 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Palmpay | Primus VAS | 9Mobile |
| 2026-10-18 | 05:33:57 | VAS-1792298036-AB4E52553077 | AGGREGATOR | TXN_COMPLETION | 1415.82ms | 400.00ms | Access Bank | NexBridge | MTN |
| 2026-10-18 | 05:33:57 | VAS-1792298036-AB4E52553077 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Access Bank | NexBridge | MTN |
| 2026-10-18 | 05:33:39 | VAS-1792298016-DA6100798941 | TELCO | TXN_COMPLETION | 997.87ms | 500.00ms | Union Bank | NexBridge | 9Mobile |
| 2026-10-18 | 05:33:39 | VAS-1792298016-DA6100798941 | AGGREGATOR | TXN_COMPLETION | 2052.86ms | 400.00ms | Union Bank | NexBridge | 9Mobile |
| 2026-10-18 | 05:33:39 | VAS-1792298016-DA6100798941 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Union Bank | NexBridge | 9Mobile |
| 2026-10-18 | 05:33:27 | VAS-1792298006-6E02FED4F5A9 | MERCHANT | TXN_COMPLETION | 32.00s | 5.00s | Opay | Telcos Direct | MTN |
| 2026-10-18 | 05:33:19 | VAS-1792297996-E7EBC2E20CEC | AGGREGATOR | TXN_COMPLETION | 2073.22ms | 400.00ms | Stanbic IBTC | Cordis Telcom | Glo |
| 2026-10-18 | 05:33:19 | VAS-1792297996-E7EBC2E20CEC | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Stanbic IBTC | Cordis Telcom | Glo |
| 2026-10-18 | 05:33:12 | VAS-1792297992-A81646D9C817 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Kuda MFB | Cordis Telcom | 9Mobile |
| 2026-10-18 | 05:32:51 | VAS-1792297967-111E96933DD0 | TELCO | TXN_COMPLETION | 2106.96ms | 500.00ms | FirstBank | Telcos Direct | MTN |
| 2026-10-18 | 05:32:51 | VAS-1792297967-111E96933DD0 | AGGREGATOR | TXN_COMPLETION | 1527.44ms | 400.00ms | FirstBank | Telcos Direct | MTN |
| 2026-10-18 | 05:32:50 | VAS-1792297967-111E96933DD0 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | FirstBank | Telcos Direct | MTN |
| 2026-10-18 | 05:32:43 | VAS-1792297962-BEA7E4C24C6C | AGGREGATOR | TXN_COMPLETION | 1060.59ms | 400.00ms | GTBank | Primus VAS | MTN |
| 2026-10-18 | 05:32:38 | VAS-1792297957-71FD0D28A522 | AGGREGATOR | TXN_COMPLETION | 826.40ms | 400.00ms | Union Bank | Telcos Direct | Glo |
| 2026-10-18 | 05:32:38 | VAS-1792297957-71FD0D28A522 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Union Bank | Telcos Direct | Glo |
| 2026-10-18 | 05:32:35 | VAS-1792297952-75B6BA58BA54 | TELCO | TXN_COMPLETION | 2406.93ms | 500.00ms | Union Bank | NexBridge | MTN |
| 2026-10-18 | 05:32:35 | VAS-1792297952-75B6BA58BA54 | AGGREGATOR | TXN_COMPLETION | 669.33ms | 400.00ms | Union Bank | NexBridge | MTN |
| 2026-10-18 | 05:32:35 | VAS-1792297952-75B6BA58BA54 | MERCHANT | TXN_COMPLETION | 19.00s | 5.00s | Union Bank | NexBridge | MTN |
| 2026-10-18 | 05:32:27 | VAS-1792297942-9981EF926597 | TELCO | TXN_COMPLETION | 2415.37ms | 500.00ms | Kuda MFB | Primus VAS | Airtel |