SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20260922-0325 | Sep 22 | Airtel | Success Rate | 95.0% | 94.6% | 146 | QUEUED | CLOSED |
| SLB-20260922-0324 | Sep 22 | Primus VAS | Success Rate | 95.0% | 93.9% | 160 | QUEUED | CLOSED |
| SLB-20260922-0323 | Sep 22 | Glo | Success Rate | 95.0% | 94.6% | 138 | QUEUED | CLOSED |
| SLB-20260922-0322 | Sep 22 | Airtel | Success Rate | 95.0% | 94.6% | 139 | QUEUED | CLOSED |
| SLB-20260922-0321 | Sep 22 | Primus VAS | Success Rate | 95.0% | 94.0% | 150 | QUEUED | CLOSED |
| SLB-20260922-0320 | Sep 22 | Glo | Success Rate | 95.0% | 94.7% | 128 | QUEUED | CLOSED |
| SLB-20260922-0319 | Sep 22 | Airtel | Success Rate | 95.0% | 94.6% | 132 | QUEUED | CLOSED |
| SLB-20260922-0318 | Sep 22 | MTN | Success Rate | 95.0% | 95.0% | 128 | QUEUED | OPEN |
| SLB-20260922-0317 | Sep 22 | Primus VAS | Success Rate | 95.0% | 94.1% | 140 | QUEUED | CLOSED |
| SLB-20260922-0316 | Sep 22 | Glo | Success Rate | 95.0% | 94.7% | 121 | QUEUED | CLOSED |
| SLB-20260922-0315 | Sep 22 | Airtel | Success Rate | 95.0% | 94.6% | 126 | QUEUED | CLOSED |
| SLB-20260922-0314 | Sep 22 | MTN | Success Rate | 95.0% | 94.9% | 123 | QUEUED | CLOSED |
| SLB-20260922-0313 | Sep 22 | Primus VAS | Success Rate | 95.0% | 94.3% | 130 | QUEUED | CLOSED |
| SLB-20260922-0312 | Sep 22 | Glo | Success Rate | 95.0% | 94.7% | 115 | QUEUED | CLOSED |
| SLB-20260922-0311 | Sep 22 | Airtel | Success Rate | 95.0% | 94.8% | 117 | QUEUED | CLOSED |
| SLB-20260922-0310 | Sep 22 | MTN | Success Rate | 95.0% | 94.8% | 120 | QUEUED | CLOSED |
| SLB-20260922-0309 | Sep 22 | Primus VAS | Success Rate | 95.0% | 94.1% | 127 | QUEUED | CLOSED |
| SLB-20260922-0308 | Sep 22 | Glo | Success Rate | 95.0% | 94.6% | 111 | QUEUED | CLOSED |
| SLB-20260922-0307 | Sep 22 | Airtel | Success Rate | 95.0% | 94.7% | 112 | QUEUED | CLOSED |
| SLB-20260922-0306 | Sep 22 | MTN | Success Rate | 95.0% | 94.7% | 115 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 15:17:10 | VAS-1792333030-FDE973B3DEA7 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Kuda MFB | Cordis Telcom | Airtel |
| 2026-10-18 | 15:17:05 | VAS-1792333024-F60DB1806434 | AGGREGATOR | TXN_COMPLETION | 731.50ms | 400.00ms | Union Bank | NexBridge | Airtel |
| 2026-10-18 | 15:16:48 | VAS-1792333007-0CB9372D824E | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Palmpay | Telcos Direct | MTN |
| 2026-10-18 | 15:16:34 | VAS-1792332993-5227A19AA4FB | AGGREGATOR | TXN_COMPLETION | 1205.93ms | 400.00ms | Access Bank | Primus VAS | Airtel |
| 2026-10-18 | 15:16:28 | VAS-1792332985-400E91C876C9 | TELCO | TXN_COMPLETION | 1933.27ms | 500.00ms | MoMo PSB | Primus VAS | MTN |
| 2026-10-18 | 15:16:28 | VAS-1792332985-400E91C876C9 | MERCHANT | TXN_COMPLETION | 24.00s | 5.00s | MoMo PSB | Primus VAS | MTN |
| 2026-10-18 | 15:16:04 | VAS-1791167639-3275F84D7FC6 | MERCHANT | TXN_COMPLETION | 1165330.00s | 5.00s | Opay | Primus VAS | MTN |
| 2026-10-18 | 15:15:37 | VAS-1792332936-76A732072340 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | GTBank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 15:15:36 | VAS-1792332926-E3FBA7D581C6 | AGGREGATOR | TXN_COMPLETION | 2268.16ms | 400.00ms | Union Bank | Cordis Telcom | Glo |
| 2026-10-18 | 15:15:36 | VAS-1792332926-E3FBA7D581C6 | MERCHANT | TXN_COMPLETION | 14.00s | 5.00s | Union Bank | Cordis Telcom | Glo |
| 2026-10-18 | 15:15:20 | VAS-1792332919-15EFC8632AB9 | AGGREGATOR | TXN_COMPLETION | 402.35ms | 400.00ms | Access Bank | Telcos Direct | 9Mobile |
| 2026-10-18 | 15:14:46 | VAS-1792332881-ABB7841CA0F3 | TELCO | TXN_COMPLETION | 1714.45ms | 500.00ms | Stanbic IBTC | Cordis Telcom | 9Mobile |
| 2026-10-18 | 15:14:46 | VAS-1792332881-ABB7841CA0F3 | AGGREGATOR | TXN_COMPLETION | 2519.05ms | 400.00ms | Stanbic IBTC | Cordis Telcom | 9Mobile |
| 2026-10-18 | 15:14:46 | VAS-1792332881-ABB7841CA0F3 | MERCHANT | TXN_COMPLETION | 23.00s | 5.00s | Stanbic IBTC | Cordis Telcom | 9Mobile |
| 2026-10-18 | 15:14:35 | VAS-1792332874-ADA73FC2DADC | AGGREGATOR | TXN_COMPLETION | 1077.58ms | 400.00ms | Union Bank | Telcos Direct | Glo |
| 2026-10-18 | 15:14:35 | VAS-1792332874-ADA73FC2DADC | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Union Bank | Telcos Direct | Glo |
| 2026-10-18 | 15:14:28 | VAS-1792332868-A09BE067B960 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | FirstBank | Primus VAS | Airtel |
| 2026-10-18 | 15:14:21 | VAS-1792332859-2656C4F21E3E | TELCO | TXN_COMPLETION | 1744.60ms | 500.00ms | Kuda MFB | Primus VAS | Airtel |
| 2026-10-18 | 15:14:21 | VAS-1792332859-2656C4F21E3E | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | Kuda MFB | Primus VAS | Airtel |
| 2026-10-18 | 15:14:13 | VAS-1792332852-657809995575 | AGGREGATOR | TXN_COMPLETION | 434.59ms | 400.00ms | Union Bank | Telcos Direct | Glo |