SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20260922-0325 | Sep 22 | Airtel | Success Rate | 95.0% | 94.6% | 146 | QUEUED | CLOSED |
| SLB-20260922-0324 | Sep 22 | Primus VAS | Success Rate | 95.0% | 93.9% | 160 | QUEUED | CLOSED |
| SLB-20260922-0323 | Sep 22 | Glo | Success Rate | 95.0% | 94.6% | 138 | QUEUED | CLOSED |
| SLB-20260922-0322 | Sep 22 | Airtel | Success Rate | 95.0% | 94.6% | 139 | QUEUED | CLOSED |
| SLB-20260922-0321 | Sep 22 | Primus VAS | Success Rate | 95.0% | 94.0% | 150 | QUEUED | CLOSED |
| SLB-20260922-0320 | Sep 22 | Glo | Success Rate | 95.0% | 94.7% | 128 | QUEUED | CLOSED |
| SLB-20260922-0319 | Sep 22 | Airtel | Success Rate | 95.0% | 94.6% | 132 | QUEUED | CLOSED |
| SLB-20260922-0318 | Sep 22 | MTN | Success Rate | 95.0% | 95.0% | 128 | QUEUED | OPEN |
| SLB-20260922-0317 | Sep 22 | Primus VAS | Success Rate | 95.0% | 94.1% | 140 | QUEUED | CLOSED |
| SLB-20260922-0316 | Sep 22 | Glo | Success Rate | 95.0% | 94.7% | 121 | QUEUED | CLOSED |
| SLB-20260922-0315 | Sep 22 | Airtel | Success Rate | 95.0% | 94.6% | 126 | QUEUED | CLOSED |
| SLB-20260922-0314 | Sep 22 | MTN | Success Rate | 95.0% | 94.9% | 123 | QUEUED | CLOSED |
| SLB-20260922-0313 | Sep 22 | Primus VAS | Success Rate | 95.0% | 94.3% | 130 | QUEUED | CLOSED |
| SLB-20260922-0312 | Sep 22 | Glo | Success Rate | 95.0% | 94.7% | 115 | QUEUED | CLOSED |
| SLB-20260922-0311 | Sep 22 | Airtel | Success Rate | 95.0% | 94.8% | 117 | QUEUED | CLOSED |
| SLB-20260922-0310 | Sep 22 | MTN | Success Rate | 95.0% | 94.8% | 120 | QUEUED | CLOSED |
| SLB-20260922-0309 | Sep 22 | Primus VAS | Success Rate | 95.0% | 94.1% | 127 | QUEUED | CLOSED |
| SLB-20260922-0308 | Sep 22 | Glo | Success Rate | 95.0% | 94.6% | 111 | QUEUED | CLOSED |
| SLB-20260922-0307 | Sep 22 | Airtel | Success Rate | 95.0% | 94.7% | 112 | QUEUED | CLOSED |
| SLB-20260922-0306 | Sep 22 | MTN | Success Rate | 95.0% | 94.7% | 115 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 03:09:32 | VAS-1790205587-29C37EFEB85E | AGGREGATOR | TXN_COMPLETION | 458.73ms | 400.00ms | FirstBank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 03:09:32 | VAS-1790205587-29C37EFEB85E | MERCHANT | TXN_COMPLETION | 2083794.00s | 5.00s | FirstBank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 03:09:24 | VAS-1792289362-0DDBA339C4DE | TELCO | TXN_COMPLETION | 1610.03ms | 500.00ms | Palmpay | Cordis Telcom | MTN |
| 2026-10-18 | 03:09:24 | VAS-1792289362-0DDBA339C4DE | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Palmpay | Cordis Telcom | MTN |
| 2026-10-18 | 03:09:14 | VAS-1792289352-92D67D632731 | TELCO | TXN_COMPLETION | 1479.19ms | 500.00ms | Access Bank | Telcos Direct | Airtel |
| 2026-10-18 | 03:09:14 | VAS-1792289352-92D67D632731 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Access Bank | Telcos Direct | Airtel |
| 2026-10-18 | 03:08:58 | VAS-1792289337-29E8E357B457 | MERCHANT | TXN_COMPLETION | 19.00s | 5.00s | Opay | NexBridge | Airtel |
| 2026-10-18 | 03:08:54 | VAS-1792289332-DFB4F3597FAC | AGGREGATOR | TXN_COMPLETION | 1149.74ms | 400.00ms | Kuda MFB | NexBridge | 9Mobile |
| 2026-10-18 | 03:08:54 | VAS-1792289332-DFB4F3597FAC | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Kuda MFB | NexBridge | 9Mobile |
| 2026-10-18 | 03:08:45 | VAS-1792289324-F29D0392D9C9 | AGGREGATOR | TXN_COMPLETION | 695.43ms | 400.00ms | GTBank | Cordis Telcom | Glo |
| 2026-10-18 | 03:08:39 | VAS-1792289318-09D59521FD4C | AGGREGATOR | TXN_COMPLETION | 960.93ms | 400.00ms | FirstBank | Primus VAS | 9Mobile |
| 2026-10-18 | 03:08:39 | VAS-1792289318-09D59521FD4C | MERCHANT | TXN_COMPLETION | 20.00s | 5.00s | FirstBank | Primus VAS | 9Mobile |
| 2026-10-18 | 03:08:34 | VAS-1792289313-DC6258C7DF8C | TELCO | TXN_COMPLETION | 925.26ms | 500.00ms | Kuda MFB | NexBridge | Glo |
| 2026-10-18 | 03:08:34 | VAS-1792289313-DC6258C7DF8C | MERCHANT | TXN_COMPLETION | 20.00s | 5.00s | Kuda MFB | NexBridge | Glo |
| 2026-10-18 | 03:08:31 | VAS-1792289308-873E59DE72DF | AGGREGATOR | TXN_COMPLETION | 2289.11ms | 400.00ms | Union Bank | NexBridge | Airtel |
| 2026-10-18 | 03:08:31 | VAS-1792289308-873E59DE72DF | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Union Bank | NexBridge | Airtel |
| 2026-10-18 | 03:08:19 | VAS-1792289298-0DE042D7F90D | MERCHANT | TXN_COMPLETION | 16.00s | 5.00s | Union Bank | Telcos Direct | Airtel |
| 2026-10-18 | 03:08:14 | VAS-1792289293-743157752CAD | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Palmpay | NexBridge | 9Mobile |
| 2026-10-18 | 03:08:09 | VAS-1792289288-07FE5D31977F | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Union Bank | NexBridge | 9Mobile |
| 2026-10-18 | 03:07:55 | VAS-1792289273-32BBDFE8A4DB | AGGREGATOR | TXN_COMPLETION | 1013.91ms | 400.00ms | MoMo PSB | Primus VAS | 9Mobile |