SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20260922-0325 | Sep 22 | Airtel | Success Rate | 95.0% | 94.6% | 146 | QUEUED | CLOSED |
| SLB-20260922-0324 | Sep 22 | Primus VAS | Success Rate | 95.0% | 93.9% | 160 | QUEUED | CLOSED |
| SLB-20260922-0323 | Sep 22 | Glo | Success Rate | 95.0% | 94.6% | 138 | QUEUED | CLOSED |
| SLB-20260922-0322 | Sep 22 | Airtel | Success Rate | 95.0% | 94.6% | 139 | QUEUED | CLOSED |
| SLB-20260922-0321 | Sep 22 | Primus VAS | Success Rate | 95.0% | 94.0% | 150 | QUEUED | CLOSED |
| SLB-20260922-0320 | Sep 22 | Glo | Success Rate | 95.0% | 94.7% | 128 | QUEUED | CLOSED |
| SLB-20260922-0319 | Sep 22 | Airtel | Success Rate | 95.0% | 94.6% | 132 | QUEUED | CLOSED |
| SLB-20260922-0318 | Sep 22 | MTN | Success Rate | 95.0% | 95.0% | 128 | QUEUED | OPEN |
| SLB-20260922-0317 | Sep 22 | Primus VAS | Success Rate | 95.0% | 94.1% | 140 | QUEUED | CLOSED |
| SLB-20260922-0316 | Sep 22 | Glo | Success Rate | 95.0% | 94.7% | 121 | QUEUED | CLOSED |
| SLB-20260922-0315 | Sep 22 | Airtel | Success Rate | 95.0% | 94.6% | 126 | QUEUED | CLOSED |
| SLB-20260922-0314 | Sep 22 | MTN | Success Rate | 95.0% | 94.9% | 123 | QUEUED | CLOSED |
| SLB-20260922-0313 | Sep 22 | Primus VAS | Success Rate | 95.0% | 94.3% | 130 | QUEUED | CLOSED |
| SLB-20260922-0312 | Sep 22 | Glo | Success Rate | 95.0% | 94.7% | 115 | QUEUED | CLOSED |
| SLB-20260922-0311 | Sep 22 | Airtel | Success Rate | 95.0% | 94.8% | 117 | QUEUED | CLOSED |
| SLB-20260922-0310 | Sep 22 | MTN | Success Rate | 95.0% | 94.8% | 120 | QUEUED | CLOSED |
| SLB-20260922-0309 | Sep 22 | Primus VAS | Success Rate | 95.0% | 94.1% | 127 | QUEUED | CLOSED |
| SLB-20260922-0308 | Sep 22 | Glo | Success Rate | 95.0% | 94.6% | 111 | QUEUED | CLOSED |
| SLB-20260922-0307 | Sep 22 | Airtel | Success Rate | 95.0% | 94.7% | 112 | QUEUED | CLOSED |
| SLB-20260922-0306 | Sep 22 | MTN | Success Rate | 95.0% | 94.7% | 115 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 03:03:38 | VAS-1792289018-9413FE4412D3 | MERCHANT | TXN_COMPLETION | 21.00s | 5.00s | Union Bank | Cordis Telcom | MTN |
| 2026-10-18 | 03:03:30 | VAS-1792289008-F2A97DCA0527 | TELCO | TXN_COMPLETION | 789.89ms | 500.00ms | MoMo PSB | Telcos Direct | Airtel |
| 2026-10-18 | 03:03:30 | VAS-1792289008-F2A97DCA0527 | AGGREGATOR | TXN_COMPLETION | 1088.26ms | 400.00ms | MoMo PSB | Telcos Direct | Airtel |
| 2026-10-18 | 03:03:30 | VAS-1792289008-F2A97DCA0527 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | MoMo PSB | Telcos Direct | Airtel |
| 2026-10-18 | 03:03:24 | VAS-1792289003-76ED308D49F4 | MERCHANT | TXN_COMPLETION | 18.00s | 5.00s | GTBank | NexBridge | Airtel |
| 2026-10-18 | 03:03:12 | VAS-1792288988-D86F4DB3C4A7 | TELCO | TXN_COMPLETION | 1073.00ms | 500.00ms | Stanbic IBTC | Telcos Direct | Airtel |
| 2026-10-18 | 03:03:12 | VAS-1792288988-D86F4DB3C4A7 | AGGREGATOR | TXN_COMPLETION | 2107.36ms | 400.00ms | Stanbic IBTC | Telcos Direct | Airtel |
| 2026-10-18 | 03:03:12 | VAS-1792288988-D86F4DB3C4A7 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Stanbic IBTC | Telcos Direct | Airtel |
| 2026-10-18 | 03:03:05 | VAS-1790556664-8CAE86C3C8CA | MERCHANT | TXN_COMPLETION | 1732352.00s | 5.00s | MoMo PSB | Primus VAS | MTN |
| 2026-10-18 | 03:03:00 | VAS-1792288978-0F91F70804A5 | AGGREGATOR | TXN_COMPLETION | 1700.84ms | 400.00ms | Kuda MFB | Primus VAS | Airtel |
| 2026-10-18 | 03:03:00 | VAS-1792288978-0F91F70804A5 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Kuda MFB | Primus VAS | Airtel |
| 2026-10-18 | 03:02:55 | VAS-1792288974-8E6D9B6B4A3D | AGGREGATOR | TXN_COMPLETION | 1416.21ms | 400.00ms | FirstBank | Primus VAS | Glo |
| 2026-10-18 | 03:02:51 | VAS-1792288969-BD5E9F6496E6 | AGGREGATOR | TXN_COMPLETION | 1768.07ms | 400.00ms | MoMo PSB | NexBridge | MTN |
| 2026-10-18 | 03:02:51 | VAS-1792288969-BD5E9F6496E6 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | MoMo PSB | NexBridge | MTN |
| 2026-10-18 | 03:02:46 | VAS-1792288964-B8BC830905A1 | TELCO | TXN_COMPLETION | 1549.54ms | 500.00ms | Union Bank | Telcos Direct | Airtel |
| 2026-10-18 | 03:02:46 | VAS-1792288964-B8BC830905A1 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Union Bank | Telcos Direct | Airtel |
| 2026-10-18 | 03:02:41 | VAS-1792288959-F01517849B2B | TELCO | TXN_COMPLETION | 1458.46ms | 500.00ms | FirstBank | Primus VAS | 9Mobile |
| 2026-10-18 | 03:02:41 | VAS-1792288959-F01517849B2B | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | FirstBank | Primus VAS | 9Mobile |
| 2026-10-18 | 03:02:36 | VAS-1792288954-0F41A086E0D5 | AGGREGATOR | TXN_COMPLETION | 1752.78ms | 400.00ms | Palmpay | Cordis Telcom | Glo |
| 2026-10-18 | 03:02:36 | VAS-1792288954-0F41A086E0D5 | MERCHANT | TXN_COMPLETION | 18.00s | 5.00s | Palmpay | Cordis Telcom | Glo |