SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20260922-0325 | Sep 22 | Airtel | Success Rate | 95.0% | 94.6% | 146 | QUEUED | CLOSED |
| SLB-20260922-0324 | Sep 22 | Primus VAS | Success Rate | 95.0% | 93.9% | 160 | QUEUED | CLOSED |
| SLB-20260922-0323 | Sep 22 | Glo | Success Rate | 95.0% | 94.6% | 138 | QUEUED | CLOSED |
| SLB-20260922-0322 | Sep 22 | Airtel | Success Rate | 95.0% | 94.6% | 139 | QUEUED | CLOSED |
| SLB-20260922-0321 | Sep 22 | Primus VAS | Success Rate | 95.0% | 94.0% | 150 | QUEUED | CLOSED |
| SLB-20260922-0320 | Sep 22 | Glo | Success Rate | 95.0% | 94.7% | 128 | QUEUED | CLOSED |
| SLB-20260922-0319 | Sep 22 | Airtel | Success Rate | 95.0% | 94.6% | 132 | QUEUED | CLOSED |
| SLB-20260922-0318 | Sep 22 | MTN | Success Rate | 95.0% | 95.0% | 128 | QUEUED | OPEN |
| SLB-20260922-0317 | Sep 22 | Primus VAS | Success Rate | 95.0% | 94.1% | 140 | QUEUED | CLOSED |
| SLB-20260922-0316 | Sep 22 | Glo | Success Rate | 95.0% | 94.7% | 121 | QUEUED | CLOSED |
| SLB-20260922-0315 | Sep 22 | Airtel | Success Rate | 95.0% | 94.6% | 126 | QUEUED | CLOSED |
| SLB-20260922-0314 | Sep 22 | MTN | Success Rate | 95.0% | 94.9% | 123 | QUEUED | CLOSED |
| SLB-20260922-0313 | Sep 22 | Primus VAS | Success Rate | 95.0% | 94.3% | 130 | QUEUED | CLOSED |
| SLB-20260922-0312 | Sep 22 | Glo | Success Rate | 95.0% | 94.7% | 115 | QUEUED | CLOSED |
| SLB-20260922-0311 | Sep 22 | Airtel | Success Rate | 95.0% | 94.8% | 117 | QUEUED | CLOSED |
| SLB-20260922-0310 | Sep 22 | MTN | Success Rate | 95.0% | 94.8% | 120 | QUEUED | CLOSED |
| SLB-20260922-0309 | Sep 22 | Primus VAS | Success Rate | 95.0% | 94.1% | 127 | QUEUED | CLOSED |
| SLB-20260922-0308 | Sep 22 | Glo | Success Rate | 95.0% | 94.6% | 111 | QUEUED | CLOSED |
| SLB-20260922-0307 | Sep 22 | Airtel | Success Rate | 95.0% | 94.7% | 112 | QUEUED | CLOSED |
| SLB-20260922-0306 | Sep 22 | MTN | Success Rate | 95.0% | 94.7% | 115 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 02:38:26 | VAS-1792287504-9E10C7A889CF | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | MoMo PSB | Telcos Direct | Airtel |
| 2026-10-18 | 02:38:21 | VAS-1792287499-D90B97A0A570 | TELCO | TXN_COMPLETION | 2527.79ms | 500.00ms | GTBank | Telcos Direct | MTN |
| 2026-10-18 | 02:38:21 | VAS-1792287499-D90B97A0A570 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | GTBank | Telcos Direct | MTN |
| 2026-10-18 | 02:38:15 | VAS-1792287494-8A8DADD07A5B | AGGREGATOR | TXN_COMPLETION | 964.27ms | 400.00ms | Stanbic IBTC | Telcos Direct | Airtel |
| 2026-10-18 | 02:38:01 | VAS-1792287479-AC6BC232B4CA | TELCO | TXN_COMPLETION | 1331.34ms | 500.00ms | Union Bank | NexBridge | Airtel |
| 2026-10-18 | 02:38:01 | VAS-1792287479-AC6BC232B4CA | AGGREGATOR | TXN_COMPLETION | 401.93ms | 400.00ms | Union Bank | NexBridge | Airtel |
| 2026-10-18 | 02:38:01 | VAS-1792287479-AC6BC232B4CA | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Union Bank | NexBridge | Airtel |
| 2026-10-18 | 02:37:30 | VAS-1792287449-9360365768A8 | AGGREGATOR | TXN_COMPLETION | 404.32ms | 400.00ms | FirstBank | Telcos Direct | Airtel |
| 2026-10-18 | 02:37:30 | VAS-1792287449-9360365768A8 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | FirstBank | Telcos Direct | Airtel |
| 2026-10-18 | 02:37:27 | VAS-1792287445-CE9052ADDB01 | AGGREGATOR | TXN_COMPLETION | 2127.51ms | 400.00ms | GTBank | Telcos Direct | Airtel |
| 2026-10-18 | 02:37:27 | VAS-1792287445-CE9052ADDB01 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | GTBank | Telcos Direct | Airtel |
| 2026-10-18 | 02:37:23 | VAS-1792287440-062AC4767250 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Kuda MFB | Telcos Direct | MTN |
| 2026-10-18 | 02:37:18 | VAS-1792287435-94EB0311DFA5 | AGGREGATOR | TXN_COMPLETION | 2322.41ms | 400.00ms | Kuda MFB | Telcos Direct | Glo |
| 2026-10-18 | 02:37:18 | VAS-1792287435-94EB0311DFA5 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Kuda MFB | Telcos Direct | Glo |
| 2026-10-18 | 02:37:13 | VAS-1790390706-476B951921C3 | AGGREGATOR | TXN_COMPLETION | 1299.03ms | 400.00ms | FirstBank | NexBridge | Airtel |
| 2026-10-18 | 02:37:13 | VAS-1790390706-476B951921C3 | MERCHANT | TXN_COMPLETION | 1896739.00s | 5.00s | FirstBank | NexBridge | Airtel |
| 2026-10-18 | 02:37:05 | VAS-1792287425-8606A6D1FD92 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | FirstBank | NexBridge | 9Mobile |
| 2026-10-18 | 02:37:01 | VAS-1792125736-147F9845B4D0 | AGGREGATOR | TXN_COMPLETION | 2292.86ms | 400.00ms | Palmpay | Cordis Telcom | Glo |
| 2026-10-18 | 02:37:01 | VAS-1792125736-147F9845B4D0 | MERCHANT | TXN_COMPLETION | 161692.00s | 5.00s | Palmpay | Cordis Telcom | Glo |
| 2026-10-18 | 02:36:53 | VAS-1792287410-F23377084643 | TELCO | TXN_COMPLETION | 2163.47ms | 500.00ms | GTBank | NexBridge | Airtel |