SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20260922-0325 | Sep 22 | Airtel | Success Rate | 95.0% | 94.6% | 146 | QUEUED | CLOSED |
| SLB-20260922-0324 | Sep 22 | Primus VAS | Success Rate | 95.0% | 93.9% | 160 | QUEUED | CLOSED |
| SLB-20260922-0323 | Sep 22 | Glo | Success Rate | 95.0% | 94.6% | 138 | QUEUED | CLOSED |
| SLB-20260922-0322 | Sep 22 | Airtel | Success Rate | 95.0% | 94.6% | 139 | QUEUED | CLOSED |
| SLB-20260922-0321 | Sep 22 | Primus VAS | Success Rate | 95.0% | 94.0% | 150 | QUEUED | CLOSED |
| SLB-20260922-0320 | Sep 22 | Glo | Success Rate | 95.0% | 94.7% | 128 | QUEUED | CLOSED |
| SLB-20260922-0319 | Sep 22 | Airtel | Success Rate | 95.0% | 94.6% | 132 | QUEUED | CLOSED |
| SLB-20260922-0318 | Sep 22 | MTN | Success Rate | 95.0% | 95.0% | 128 | QUEUED | OPEN |
| SLB-20260922-0317 | Sep 22 | Primus VAS | Success Rate | 95.0% | 94.1% | 140 | QUEUED | CLOSED |
| SLB-20260922-0316 | Sep 22 | Glo | Success Rate | 95.0% | 94.7% | 121 | QUEUED | CLOSED |
| SLB-20260922-0315 | Sep 22 | Airtel | Success Rate | 95.0% | 94.6% | 126 | QUEUED | CLOSED |
| SLB-20260922-0314 | Sep 22 | MTN | Success Rate | 95.0% | 94.9% | 123 | QUEUED | CLOSED |
| SLB-20260922-0313 | Sep 22 | Primus VAS | Success Rate | 95.0% | 94.3% | 130 | QUEUED | CLOSED |
| SLB-20260922-0312 | Sep 22 | Glo | Success Rate | 95.0% | 94.7% | 115 | QUEUED | CLOSED |
| SLB-20260922-0311 | Sep 22 | Airtel | Success Rate | 95.0% | 94.8% | 117 | QUEUED | CLOSED |
| SLB-20260922-0310 | Sep 22 | MTN | Success Rate | 95.0% | 94.8% | 120 | QUEUED | CLOSED |
| SLB-20260922-0309 | Sep 22 | Primus VAS | Success Rate | 95.0% | 94.1% | 127 | QUEUED | CLOSED |
| SLB-20260922-0308 | Sep 22 | Glo | Success Rate | 95.0% | 94.6% | 111 | QUEUED | CLOSED |
| SLB-20260922-0307 | Sep 22 | Airtel | Success Rate | 95.0% | 94.7% | 112 | QUEUED | CLOSED |
| SLB-20260922-0306 | Sep 22 | MTN | Success Rate | 95.0% | 94.7% | 115 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 01:18:40 | VAS-1792282719-D9814C9AC108 | AGGREGATOR | TXN_COMPLETION | 882.37ms | 400.00ms | Stanbic IBTC | Cordis Telcom | Glo |
| 2026-10-18 | 01:18:30 | VAS-1792282709-AD92ED742B63 | AGGREGATOR | TXN_COMPLETION | 427.32ms | 400.00ms | Access Bank | NexBridge | Airtel |
| 2026-10-18 | 01:18:29 | VAS-1792282709-AD92ED742B63 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Access Bank | NexBridge | Airtel |
| 2026-10-18 | 01:18:27 | VAS-1792282704-40CF4089FC2F | TELCO | TXN_COMPLETION | 2532.16ms | 500.00ms | GTBank | Primus VAS | Airtel |
| 2026-10-18 | 01:18:27 | VAS-1792282704-40CF4089FC2F | AGGREGATOR | TXN_COMPLETION | 416.53ms | 400.00ms | GTBank | Primus VAS | Airtel |
| 2026-10-18 | 01:18:27 | VAS-1792282704-40CF4089FC2F | MERCHANT | TXN_COMPLETION | 31.00s | 5.00s | GTBank | Primus VAS | Airtel |
| 2026-10-18 | 01:18:00 | VAS-1792282679-56A79621AA39 | AGGREGATOR | TXN_COMPLETION | 411.27ms | 400.00ms | Union Bank | Cordis Telcom | MTN |
| 2026-10-18 | 01:18:00 | VAS-1792282679-56A79621AA39 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Union Bank | Cordis Telcom | MTN |
| 2026-10-18 | 01:17:50 | VAS-1792282670-4AC3C6CDE312 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | GTBank | Telcos Direct | 9Mobile |
| 2026-10-18 | 01:17:18 | VAS-1792282635-C77F4369EB3F | TELCO | TXN_COMPLETION | 2567.48ms | 500.00ms | GTBank | NexBridge | Airtel |
| 2026-10-18 | 01:17:18 | VAS-1792282635-C77F4369EB3F | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | GTBank | NexBridge | Airtel |
| 2026-10-18 | 01:17:12 | VAS-1792282631-9784234D8BAB | AGGREGATOR | TXN_COMPLETION | 1732.93ms | 400.00ms | Union Bank | Cordis Telcom | MTN |
| 2026-10-18 | 01:17:12 | VAS-1792282631-9784234D8BAB | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Union Bank | Cordis Telcom | MTN |
| 2026-10-18 | 01:17:07 | VAS-1792282626-2D60B03E3325 | AGGREGATOR | TXN_COMPLETION | 483.39ms | 400.00ms | FirstBank | NexBridge | Glo |
| 2026-10-18 | 01:17:07 | VAS-1792282626-2D60B03E3325 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | FirstBank | NexBridge | Glo |
| 2026-10-18 | 01:17:02 | VAS-1792282620-7350F226A064 | TELCO | TXN_COMPLETION | 694.33ms | 500.00ms | MoMo PSB | Telcos Direct | Glo |
| 2026-10-18 | 01:16:56 | VAS-1792282616-2CF161BC878E | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Access Bank | NexBridge | MTN |
| 2026-10-18 | 01:16:51 | VAS-1792282611-9FF5FA310198 | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | Access Bank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 01:16:43 | VAS-1792282601-B32995D1532D | AGGREGATOR | TXN_COMPLETION | 1625.92ms | 400.00ms | Stanbic IBTC | Cordis Telcom | Glo |
| 2026-10-18 | 01:16:43 | VAS-1792282601-B32995D1532D | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Stanbic IBTC | Cordis Telcom | Glo |