SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20260922-0325 | Sep 22 | Airtel | Success Rate | 95.0% | 94.6% | 146 | QUEUED | CLOSED |
| SLB-20260922-0324 | Sep 22 | Primus VAS | Success Rate | 95.0% | 93.9% | 160 | QUEUED | CLOSED |
| SLB-20260922-0323 | Sep 22 | Glo | Success Rate | 95.0% | 94.6% | 138 | QUEUED | CLOSED |
| SLB-20260922-0322 | Sep 22 | Airtel | Success Rate | 95.0% | 94.6% | 139 | QUEUED | CLOSED |
| SLB-20260922-0321 | Sep 22 | Primus VAS | Success Rate | 95.0% | 94.0% | 150 | QUEUED | CLOSED |
| SLB-20260922-0320 | Sep 22 | Glo | Success Rate | 95.0% | 94.7% | 128 | QUEUED | CLOSED |
| SLB-20260922-0319 | Sep 22 | Airtel | Success Rate | 95.0% | 94.6% | 132 | QUEUED | CLOSED |
| SLB-20260922-0318 | Sep 22 | MTN | Success Rate | 95.0% | 95.0% | 128 | QUEUED | OPEN |
| SLB-20260922-0317 | Sep 22 | Primus VAS | Success Rate | 95.0% | 94.1% | 140 | QUEUED | CLOSED |
| SLB-20260922-0316 | Sep 22 | Glo | Success Rate | 95.0% | 94.7% | 121 | QUEUED | CLOSED |
| SLB-20260922-0315 | Sep 22 | Airtel | Success Rate | 95.0% | 94.6% | 126 | QUEUED | CLOSED |
| SLB-20260922-0314 | Sep 22 | MTN | Success Rate | 95.0% | 94.9% | 123 | QUEUED | CLOSED |
| SLB-20260922-0313 | Sep 22 | Primus VAS | Success Rate | 95.0% | 94.3% | 130 | QUEUED | CLOSED |
| SLB-20260922-0312 | Sep 22 | Glo | Success Rate | 95.0% | 94.7% | 115 | QUEUED | CLOSED |
| SLB-20260922-0311 | Sep 22 | Airtel | Success Rate | 95.0% | 94.8% | 117 | QUEUED | CLOSED |
| SLB-20260922-0310 | Sep 22 | MTN | Success Rate | 95.0% | 94.8% | 120 | QUEUED | CLOSED |
| SLB-20260922-0309 | Sep 22 | Primus VAS | Success Rate | 95.0% | 94.1% | 127 | QUEUED | CLOSED |
| SLB-20260922-0308 | Sep 22 | Glo | Success Rate | 95.0% | 94.6% | 111 | QUEUED | CLOSED |
| SLB-20260922-0307 | Sep 22 | Airtel | Success Rate | 95.0% | 94.7% | 112 | QUEUED | CLOSED |
| SLB-20260922-0306 | Sep 22 | MTN | Success Rate | 95.0% | 94.7% | 115 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 22:43:52 | VAS-1792273429-BA6D433ECD4F | AGGREGATOR | TXN_COMPLETION | 2214.44ms | 400.00ms | Union Bank | NexBridge | Glo |
| 2026-10-17 | 22:43:52 | VAS-1792273429-BA6D433ECD4F | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Union Bank | NexBridge | Glo |
| 2026-10-17 | 22:43:46 | VAS-1792273424-92B5DC7704FD | AGGREGATOR | TXN_COMPLETION | 944.50ms | 400.00ms | Opay | Telcos Direct | Airtel |
| 2026-10-17 | 22:43:46 | VAS-1792273424-92B5DC7704FD | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Opay | Telcos Direct | Airtel |
| 2026-10-17 | 22:43:41 | VAS-1792273419-F8B5F82B68DA | AGGREGATOR | TXN_COMPLETION | 1421.99ms | 400.00ms | Kuda MFB | Primus VAS | MTN |
| 2026-10-17 | 22:43:41 | VAS-1792273419-F8B5F82B68DA | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Kuda MFB | Primus VAS | MTN |
| 2026-10-17 | 22:43:31 | VAS-1792273409-FC767AFB9237 | TELCO | TXN_COMPLETION | 1647.69ms | 500.00ms | Union Bank | Primus VAS | Airtel |
| 2026-10-17 | 22:43:31 | VAS-1792273409-FC767AFB9237 | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | Union Bank | Primus VAS | Airtel |
| 2026-10-17 | 22:43:25 | VAS-1792273405-633EC0EC63A8 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | MoMo PSB | Cordis Telcom | 9Mobile |
| 2026-10-17 | 22:43:20 | VAS-1792273400-35A6E67F283A | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | MoMo PSB | Primus VAS | Airtel |
| 2026-10-17 | 22:43:16 | VAS-1792273395-A003E1C8F6A6 | TELCO | TXN_COMPLETION | 1317.37ms | 500.00ms | Union Bank | Primus VAS | MTN |
| 2026-10-17 | 22:43:09 | VAS-1792273385-D6DC7F29977F | TELCO | TXN_COMPLETION | 2427.66ms | 500.00ms | Stanbic IBTC | NexBridge | Glo |
| 2026-10-17 | 22:43:09 | VAS-1792273385-D6DC7F29977F | AGGREGATOR | TXN_COMPLETION | 1340.92ms | 400.00ms | Stanbic IBTC | NexBridge | Glo |
| 2026-10-17 | 22:43:09 | VAS-1792273385-D6DC7F29977F | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Stanbic IBTC | NexBridge | Glo |
| 2026-10-17 | 22:43:02 | VAS-1792273380-D5B83473FDD0 | TELCO | TXN_COMPLETION | 1539.86ms | 500.00ms | Palmpay | Cordis Telcom | 9Mobile |
| 2026-10-17 | 22:43:02 | VAS-1792273380-D5B83473FDD0 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Palmpay | Cordis Telcom | 9Mobile |
| 2026-10-17 | 22:42:55 | VAS-1792273375-A8ADB6914EA6 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Palmpay | NexBridge | 9Mobile |
| 2026-10-17 | 22:42:54 | VAS-1792273370-2D6FB794E36D | TELCO | TXN_COMPLETION | 1931.45ms | 500.00ms | Stanbic IBTC | Telcos Direct | 9Mobile |
| 2026-10-17 | 22:42:54 | VAS-1792273370-2D6FB794E36D | AGGREGATOR | TXN_COMPLETION | 1444.43ms | 400.00ms | Stanbic IBTC | Telcos Direct | 9Mobile |
| 2026-10-17 | 22:42:54 | VAS-1792273370-2D6FB794E36D | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Stanbic IBTC | Telcos Direct | 9Mobile |