SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20260922-0325 | Sep 22 | Airtel | Success Rate | 95.0% | 94.6% | 146 | QUEUED | CLOSED |
| SLB-20260922-0324 | Sep 22 | Primus VAS | Success Rate | 95.0% | 93.9% | 160 | QUEUED | CLOSED |
| SLB-20260922-0323 | Sep 22 | Glo | Success Rate | 95.0% | 94.6% | 138 | QUEUED | CLOSED |
| SLB-20260922-0322 | Sep 22 | Airtel | Success Rate | 95.0% | 94.6% | 139 | QUEUED | CLOSED |
| SLB-20260922-0321 | Sep 22 | Primus VAS | Success Rate | 95.0% | 94.0% | 150 | QUEUED | CLOSED |
| SLB-20260922-0320 | Sep 22 | Glo | Success Rate | 95.0% | 94.7% | 128 | QUEUED | CLOSED |
| SLB-20260922-0319 | Sep 22 | Airtel | Success Rate | 95.0% | 94.6% | 132 | QUEUED | CLOSED |
| SLB-20260922-0318 | Sep 22 | MTN | Success Rate | 95.0% | 95.0% | 128 | QUEUED | OPEN |
| SLB-20260922-0317 | Sep 22 | Primus VAS | Success Rate | 95.0% | 94.1% | 140 | QUEUED | CLOSED |
| SLB-20260922-0316 | Sep 22 | Glo | Success Rate | 95.0% | 94.7% | 121 | QUEUED | CLOSED |
| SLB-20260922-0315 | Sep 22 | Airtel | Success Rate | 95.0% | 94.6% | 126 | QUEUED | CLOSED |
| SLB-20260922-0314 | Sep 22 | MTN | Success Rate | 95.0% | 94.9% | 123 | QUEUED | CLOSED |
| SLB-20260922-0313 | Sep 22 | Primus VAS | Success Rate | 95.0% | 94.3% | 130 | QUEUED | CLOSED |
| SLB-20260922-0312 | Sep 22 | Glo | Success Rate | 95.0% | 94.7% | 115 | QUEUED | CLOSED |
| SLB-20260922-0311 | Sep 22 | Airtel | Success Rate | 95.0% | 94.8% | 117 | QUEUED | CLOSED |
| SLB-20260922-0310 | Sep 22 | MTN | Success Rate | 95.0% | 94.8% | 120 | QUEUED | CLOSED |
| SLB-20260922-0309 | Sep 22 | Primus VAS | Success Rate | 95.0% | 94.1% | 127 | QUEUED | CLOSED |
| SLB-20260922-0308 | Sep 22 | Glo | Success Rate | 95.0% | 94.6% | 111 | QUEUED | CLOSED |
| SLB-20260922-0307 | Sep 22 | Airtel | Success Rate | 95.0% | 94.7% | 112 | QUEUED | CLOSED |
| SLB-20260922-0306 | Sep 22 | MTN | Success Rate | 95.0% | 94.7% | 115 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 21:44:25 | VAS-1792269865-EC7ADCE273FB | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Union Bank | Cordis Telcom | Glo |
| 2026-10-17 | 21:44:05 | VAS-1792269842-3C939B1FC9B6 | TELCO | TXN_COMPLETION | 2307.44ms | 500.00ms | Opay | NexBridge | Airtel |
| 2026-10-17 | 21:44:05 | VAS-1792269842-3C939B1FC9B6 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Opay | NexBridge | Airtel |
| 2026-10-17 | 21:43:53 | VAS-1792269833-44A94B7CE9FF | MERCHANT | TXN_COMPLETION | 34.00s | 5.00s | Union Bank | NexBridge | 9Mobile |
| 2026-10-17 | 21:43:33 | VAS-1792269813-FE6735AADAC3 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | MoMo PSB | Primus VAS | Airtel |
| 2026-10-17 | 21:43:19 | VAS-1792269798-240602F344B4 | AGGREGATOR | TXN_COMPLETION | 917.82ms | 400.00ms | FirstBank | Telcos Direct | Airtel |
| 2026-10-17 | 21:43:19 | VAS-1792269798-240602F344B4 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | FirstBank | Telcos Direct | Airtel |
| 2026-10-17 | 21:43:15 | VAS-1792269793-B0725F96755C | AGGREGATOR | TXN_COMPLETION | 1803.30ms | 400.00ms | Kuda MFB | NexBridge | 9Mobile |
| 2026-10-17 | 21:43:00 | VAS-1792269779-59C001D59B46 | TELCO | TXN_COMPLETION | 959.62ms | 500.00ms | Opay | Cordis Telcom | Airtel |
| 2026-10-17 | 21:43:00 | VAS-1792269779-59C001D59B46 | MERCHANT | TXN_COMPLETION | 27.00s | 5.00s | Opay | Cordis Telcom | Airtel |
| 2026-10-17 | 21:42:44 | VAS-1792269764-7EE930E2F04D | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Opay | Telcos Direct | Glo |
| 2026-10-17 | 21:42:35 | VAS-1792269754-BEED52DEF149 | MERCHANT | TXN_COMPLETION | 17.00s | 5.00s | MoMo PSB | Cordis Telcom | Airtel |
| 2026-10-17 | 21:42:31 | VAS-1792269749-AA32564246BC | TELCO | TXN_COMPLETION | 1463.13ms | 500.00ms | Palmpay | Cordis Telcom | Airtel |
| 2026-10-17 | 21:42:31 | VAS-1792269749-AA32564246BC | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | Palmpay | Cordis Telcom | Airtel |
| 2026-10-17 | 21:42:22 | VAS-1792269739-C5AC481BADDE | TELCO | TXN_COMPLETION | 2337.75ms | 500.00ms | Access Bank | Telcos Direct | 9Mobile |
| 2026-10-17 | 21:42:22 | VAS-1792269739-C5AC481BADDE | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Access Bank | Telcos Direct | 9Mobile |
| 2026-10-17 | 21:42:15 | VAS-1792269734-21FE6996074E | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Kuda MFB | Cordis Telcom | Airtel |
| 2026-10-17 | 21:42:10 | VAS-1792269729-AF4DE915178E | MERCHANT | TXN_COMPLETION | 28.00s | 5.00s | Kuda MFB | Primus VAS | Airtel |
| 2026-10-17 | 21:42:05 | VAS-1792269725-DCE437A6839A | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Access Bank | Telcos Direct | Glo |
| 2026-10-17 | 21:42:02 | VAS-1792269720-49E4E0F7882F | TELCO | TXN_COMPLETION | 2470.86ms | 500.00ms | Opay | Telcos Direct | 9Mobile |