SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20260922-0325 | Sep 22 | Airtel | Success Rate | 95.0% | 94.6% | 146 | QUEUED | CLOSED |
| SLB-20260922-0324 | Sep 22 | Primus VAS | Success Rate | 95.0% | 93.9% | 160 | QUEUED | CLOSED |
| SLB-20260922-0323 | Sep 22 | Glo | Success Rate | 95.0% | 94.6% | 138 | QUEUED | CLOSED |
| SLB-20260922-0322 | Sep 22 | Airtel | Success Rate | 95.0% | 94.6% | 139 | QUEUED | CLOSED |
| SLB-20260922-0321 | Sep 22 | Primus VAS | Success Rate | 95.0% | 94.0% | 150 | QUEUED | CLOSED |
| SLB-20260922-0320 | Sep 22 | Glo | Success Rate | 95.0% | 94.7% | 128 | QUEUED | CLOSED |
| SLB-20260922-0319 | Sep 22 | Airtel | Success Rate | 95.0% | 94.6% | 132 | QUEUED | CLOSED |
| SLB-20260922-0318 | Sep 22 | MTN | Success Rate | 95.0% | 95.0% | 128 | QUEUED | OPEN |
| SLB-20260922-0317 | Sep 22 | Primus VAS | Success Rate | 95.0% | 94.1% | 140 | QUEUED | CLOSED |
| SLB-20260922-0316 | Sep 22 | Glo | Success Rate | 95.0% | 94.7% | 121 | QUEUED | CLOSED |
| SLB-20260922-0315 | Sep 22 | Airtel | Success Rate | 95.0% | 94.6% | 126 | QUEUED | CLOSED |
| SLB-20260922-0314 | Sep 22 | MTN | Success Rate | 95.0% | 94.9% | 123 | QUEUED | CLOSED |
| SLB-20260922-0313 | Sep 22 | Primus VAS | Success Rate | 95.0% | 94.3% | 130 | QUEUED | CLOSED |
| SLB-20260922-0312 | Sep 22 | Glo | Success Rate | 95.0% | 94.7% | 115 | QUEUED | CLOSED |
| SLB-20260922-0311 | Sep 22 | Airtel | Success Rate | 95.0% | 94.8% | 117 | QUEUED | CLOSED |
| SLB-20260922-0310 | Sep 22 | MTN | Success Rate | 95.0% | 94.8% | 120 | QUEUED | CLOSED |
| SLB-20260922-0309 | Sep 22 | Primus VAS | Success Rate | 95.0% | 94.1% | 127 | QUEUED | CLOSED |
| SLB-20260922-0308 | Sep 22 | Glo | Success Rate | 95.0% | 94.6% | 111 | QUEUED | CLOSED |
| SLB-20260922-0307 | Sep 22 | Airtel | Success Rate | 95.0% | 94.7% | 112 | QUEUED | CLOSED |
| SLB-20260922-0306 | Sep 22 | MTN | Success Rate | 95.0% | 94.7% | 115 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 20:24:45 | VAS-1792265082-380016CB4188 | AGGREGATOR | TXN_COMPLETION | 2513.45ms | 400.00ms | FirstBank | Cordis Telcom | Glo |
| 2026-10-17 | 20:24:40 | VAS-1792265077-604530BF7898 | TELCO | TXN_COMPLETION | 1572.72ms | 500.00ms | GTBank | NexBridge | Airtel |
| 2026-10-17 | 20:24:40 | VAS-1792265077-604530BF7898 | AGGREGATOR | TXN_COMPLETION | 1285.90ms | 400.00ms | GTBank | NexBridge | Airtel |
| 2026-10-17 | 20:24:40 | VAS-1792265077-604530BF7898 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | GTBank | NexBridge | Airtel |
| 2026-10-17 | 20:24:35 | VAS-1792265073-EA0E9B05470D | AGGREGATOR | TXN_COMPLETION | 1850.28ms | 400.00ms | GTBank | NexBridge | Glo |
| 2026-10-17 | 20:24:25 | VAS-1792265065-CD80A214B70A | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Palmpay | Primus VAS | MTN |
| 2026-10-17 | 20:24:19 | VAS-1792265058-FFD6D2020BAD | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Access Bank | Primus VAS | Airtel |
| 2026-10-17 | 20:24:09 | VAS-1792265048-C338199C0914 | MERCHANT | TXN_COMPLETION | 20.00s | 5.00s | MoMo PSB | Telcos Direct | MTN |
| 2026-10-17 | 20:23:59 | VAS-1792265038-0F53B24278A4 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Opay | Primus VAS | MTN |
| 2026-10-17 | 20:23:56 | VAS-1792265033-470EF5BF29F3 | TELCO | TXN_COMPLETION | 2134.30ms | 500.00ms | Palmpay | Primus VAS | MTN |
| 2026-10-17 | 20:23:49 | VAS-1792265028-B651C1039081 | AGGREGATOR | TXN_COMPLETION | 866.35ms | 400.00ms | Union Bank | Primus VAS | Glo |
| 2026-10-17 | 20:23:49 | VAS-1792265028-B651C1039081 | MERCHANT | TXN_COMPLETION | 33.00s | 5.00s | Union Bank | Primus VAS | Glo |
| 2026-10-17 | 20:23:39 | VAS-1792265019-FC99F4A8FBE4 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Kuda MFB | Primus VAS | MTN |
| 2026-10-17 | 20:23:31 | VAS-1792265009-4E24C64D5F20 | TELCO | TXN_COMPLETION | 2044.54ms | 500.00ms | Opay | Telcos Direct | Airtel |
| 2026-10-17 | 20:23:25 | VAS-1792265004-C0F196D00852 | TELCO | TXN_COMPLETION | 749.30ms | 500.00ms | GTBank | NexBridge | Glo |
| 2026-10-17 | 20:23:25 | VAS-1792265004-C0F196D00852 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | GTBank | NexBridge | Glo |
| 2026-10-17 | 20:23:19 | VAS-1792264999-7DEE5A165723 | MERCHANT | TXN_COMPLETION | 17.00s | 5.00s | Opay | Cordis Telcom | MTN |
| 2026-10-17 | 20:23:06 | VAS-1792264984-2141B379F2DE | TELCO | TXN_COMPLETION | 1668.46ms | 500.00ms | Kuda MFB | Cordis Telcom | 9Mobile |
| 2026-10-17 | 20:23:06 | VAS-1792264984-2141B379F2DE | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Kuda MFB | Cordis Telcom | 9Mobile |
| 2026-10-17 | 20:23:04 | VAS-1792264979-5A2548D17465 | TELCO | TXN_COMPLETION | 2149.31ms | 500.00ms | Union Bank | NexBridge | Glo |