SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20260922-0305 | Sep 22 | NexBridge | Success Rate | 95.0% | 94.8% | 104 | QUEUED | CLOSED |
| SLB-20260922-0304 | Sep 22 | Primus VAS | Success Rate | 95.0% | 93.9% | 124 | QUEUED | CLOSED |
| SLB-20260922-0303 | Sep 22 | Glo | Success Rate | 95.0% | 94.5% | 108 | QUEUED | CLOSED |
| SLB-20260922-0302 | Sep 22 | Airtel | Success Rate | 95.0% | 94.6% | 107 | QUEUED | CLOSED |
| SLB-20260922-0301 | Sep 22 | MTN | Success Rate | 95.0% | 94.6% | 109 | QUEUED | CLOSED |
| SLB-20260922-0300 | Sep 22 | NexBridge | Success Rate | 95.0% | 94.9% | 97 | QUEUED | CLOSED |
| SLB-20260922-0299 | Sep 22 | Primus VAS | Success Rate | 95.0% | 93.9% | 118 | QUEUED | CLOSED |
| SLB-20260922-0298 | Sep 22 | Glo | Success Rate | 95.0% | 94.6% | 98 | QUEUED | CLOSED |
| SLB-20260922-0297 | Sep 22 | Airtel | Success Rate | 95.0% | 94.7% | 100 | QUEUED | CLOSED |
| SLB-20260922-0296 | Sep 22 | MTN | Success Rate | 95.0% | 94.5% | 105 | QUEUED | CLOSED |
| SLB-20260922-0295 | Sep 22 | NexBridge | Success Rate | 95.0% | 94.9% | 91 | QUEUED | CLOSED |
| SLB-20260922-0294 | Sep 22 | Primus VAS | Success Rate | 95.0% | 93.7% | 115 | QUEUED | CLOSED |
| SLB-20260922-0293 | Sep 22 | Glo | Success Rate | 95.0% | 94.8% | 89 | QUEUED | CLOSED |
| SLB-20260922-0292 | Sep 22 | Airtel | Success Rate | 95.0% | 94.6% | 96 | QUEUED | CLOSED |
| SLB-20260922-0291 | Sep 22 | MTN | Success Rate | 95.0% | 94.4% | 101 | QUEUED | CLOSED |
| SLB-20260922-0290 | Sep 22 | Telcos Direct | Success Rate | 95.0% | 95.0% | 80 | QUEUED | OPEN |
| SLB-20260922-0289 | Sep 22 | NexBridge | Success Rate | 95.0% | 94.7% | 88 | QUEUED | CLOSED |
| SLB-20260922-0288 | Sep 22 | Primus VAS | Success Rate | 95.0% | 93.9% | 105 | QUEUED | CLOSED |
| SLB-20260922-0287 | Sep 22 | Glo | Success Rate | 95.0% | 94.7% | 84 | QUEUED | CLOSED |
| SLB-20260922-0286 | Sep 22 | Airtel | Success Rate | 95.0% | 94.7% | 87 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 05:55:43 | VAS-1792299343-48B00A954A5B | MERCHANT | TXN_COMPLETION | 28.00s | 5.00s | MoMo PSB | Cordis Telcom | Airtel |
| 2026-10-18 | 05:55:38 | VAS-1792299338-C9CA597B0445 | MERCHANT | TXN_COMPLETION | 22.00s | 5.00s | Stanbic IBTC | NexBridge | Glo |
| 2026-10-18 | 05:55:14 | VAS-1792299313-A00DED9E787D | MERCHANT | TXN_COMPLETION | 21.00s | 5.00s | GTBank | NexBridge | Glo |
| 2026-10-18 | 05:54:57 | VAS-1792017152-BE4DB6A8C2F4 | MERCHANT | TXN_COMPLETION | 282175.00s | 5.00s | MoMo PSB | Telcos Direct | Glo |
| 2026-10-18 | 05:54:56 | VAS-1792299293-6A9F29B76C7D | AGGREGATOR | TXN_COMPLETION | 2320.22ms | 400.00ms | GTBank | Cordis Telcom | Glo |
| 2026-10-18 | 05:54:46 | VAS-1792299284-1B3FFED3E2B0 | AGGREGATOR | TXN_COMPLETION | 2215.00ms | 400.00ms | GTBank | Telcos Direct | Airtel |
| 2026-10-18 | 05:54:46 | VAS-1792299284-1B3FFED3E2B0 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | GTBank | Telcos Direct | Airtel |
| 2026-10-18 | 05:54:20 | VAS-1792299259-4D128DE1ACB0 | MERCHANT | TXN_COMPLETION | 19.00s | 5.00s | Opay | Telcos Direct | Glo |
| 2026-10-18 | 05:54:10 | VAS-1792299249-BB788449626E | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Stanbic IBTC | Telcos Direct | MTN |
| 2026-10-18 | 05:53:46 | VAS-1792299225-69001615F6D6 | AGGREGATOR | TXN_COMPLETION | 1063.64ms | 400.00ms | Opay | Cordis Telcom | MTN |
| 2026-10-18 | 05:53:46 | VAS-1792299225-69001615F6D6 | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | Opay | Cordis Telcom | MTN |
| 2026-10-18 | 05:53:35 | VAS-1792299215-2877856628FC | MERCHANT | TXN_COMPLETION | 33.00s | 5.00s | Stanbic IBTC | NexBridge | Glo |
| 2026-10-18 | 05:53:31 | VAS-1792299210-D403307BB75C | AGGREGATOR | TXN_COMPLETION | 609.01ms | 400.00ms | Opay | NexBridge | Glo |
| 2026-10-18 | 05:53:18 | VAS-1792299195-BB5086BC2800 | AGGREGATOR | TXN_COMPLETION | 2386.09ms | 400.00ms | MoMo PSB | Cordis Telcom | Airtel |
| 2026-10-18 | 05:53:18 | VAS-1792299195-BB5086BC2800 | MERCHANT | TXN_COMPLETION | 21.00s | 5.00s | MoMo PSB | Cordis Telcom | Airtel |
| 2026-10-18 | 05:53:11 | VAS-1792299190-2903E96B9F5E | AGGREGATOR | TXN_COMPLETION | 672.62ms | 400.00ms | FirstBank | Cordis Telcom | MTN |
| 2026-10-18 | 05:53:11 | VAS-1792299190-2903E96B9F5E | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | FirstBank | Cordis Telcom | MTN |
| 2026-10-18 | 05:52:56 | VAS-1792299176-437A5C1F95B4 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | MoMo PSB | NexBridge | Glo |
| 2026-10-18 | 05:52:52 | VAS-1792299171-86F7B59C0223 | AGGREGATOR | TXN_COMPLETION | 773.70ms | 400.00ms | FirstBank | Cordis Telcom | Glo |
| 2026-10-18 | 05:52:52 | VAS-1792299171-86F7B59C0223 | MERCHANT | TXN_COMPLETION | 27.00s | 5.00s | FirstBank | Cordis Telcom | Glo |