SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20260922-0305 | Sep 22 | NexBridge | Success Rate | 95.0% | 94.8% | 104 | QUEUED | CLOSED |
| SLB-20260922-0304 | Sep 22 | Primus VAS | Success Rate | 95.0% | 93.9% | 124 | QUEUED | CLOSED |
| SLB-20260922-0303 | Sep 22 | Glo | Success Rate | 95.0% | 94.5% | 108 | QUEUED | CLOSED |
| SLB-20260922-0302 | Sep 22 | Airtel | Success Rate | 95.0% | 94.6% | 107 | QUEUED | CLOSED |
| SLB-20260922-0301 | Sep 22 | MTN | Success Rate | 95.0% | 94.6% | 109 | QUEUED | CLOSED |
| SLB-20260922-0300 | Sep 22 | NexBridge | Success Rate | 95.0% | 94.9% | 97 | QUEUED | CLOSED |
| SLB-20260922-0299 | Sep 22 | Primus VAS | Success Rate | 95.0% | 93.9% | 118 | QUEUED | CLOSED |
| SLB-20260922-0298 | Sep 22 | Glo | Success Rate | 95.0% | 94.6% | 98 | QUEUED | CLOSED |
| SLB-20260922-0297 | Sep 22 | Airtel | Success Rate | 95.0% | 94.7% | 100 | QUEUED | CLOSED |
| SLB-20260922-0296 | Sep 22 | MTN | Success Rate | 95.0% | 94.5% | 105 | QUEUED | CLOSED |
| SLB-20260922-0295 | Sep 22 | NexBridge | Success Rate | 95.0% | 94.9% | 91 | QUEUED | CLOSED |
| SLB-20260922-0294 | Sep 22 | Primus VAS | Success Rate | 95.0% | 93.7% | 115 | QUEUED | CLOSED |
| SLB-20260922-0293 | Sep 22 | Glo | Success Rate | 95.0% | 94.8% | 89 | QUEUED | CLOSED |
| SLB-20260922-0292 | Sep 22 | Airtel | Success Rate | 95.0% | 94.6% | 96 | QUEUED | CLOSED |
| SLB-20260922-0291 | Sep 22 | MTN | Success Rate | 95.0% | 94.4% | 101 | QUEUED | CLOSED |
| SLB-20260922-0290 | Sep 22 | Telcos Direct | Success Rate | 95.0% | 95.0% | 80 | QUEUED | OPEN |
| SLB-20260922-0289 | Sep 22 | NexBridge | Success Rate | 95.0% | 94.7% | 88 | QUEUED | CLOSED |
| SLB-20260922-0288 | Sep 22 | Primus VAS | Success Rate | 95.0% | 93.9% | 105 | QUEUED | CLOSED |
| SLB-20260922-0287 | Sep 22 | Glo | Success Rate | 95.0% | 94.7% | 84 | QUEUED | CLOSED |
| SLB-20260922-0286 | Sep 22 | Airtel | Success Rate | 95.0% | 94.7% | 87 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 05:22:45 | VAS-1792297362-4C6556114272 | TELCO | TXN_COMPLETION | 2355.48ms | 500.00ms | Union Bank | Cordis Telcom | Airtel |
| 2026-10-18 | 05:22:45 | VAS-1792297362-4C6556114272 | MERCHANT | TXN_COMPLETION | 14.00s | 5.00s | Union Bank | Cordis Telcom | Airtel |
| 2026-10-18 | 05:22:37 | VAS-1792297357-D0FF2FB082DA | AGGREGATOR | TXN_COMPLETION | 412.86ms | 400.00ms | FirstBank | NexBridge | Airtel |
| 2026-10-18 | 05:22:37 | VAS-1792297357-D0FF2FB082DA | MERCHANT | TXN_COMPLETION | 27.00s | 5.00s | FirstBank | NexBridge | Airtel |
| 2026-10-18 | 05:22:24 | VAS-1792297342-DACC5C0F7117 | TELCO | TXN_COMPLETION | 1390.49ms | 500.00ms | Access Bank | NexBridge | Glo |
| 2026-10-18 | 05:22:18 | VAS-1792297337-C78F1BBB3511 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Union Bank | Primus VAS | Airtel |
| 2026-10-18 | 05:22:08 | VAS-1792297327-51AD06E2D764 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Stanbic IBTC | NexBridge | 9Mobile |
| 2026-10-18 | 05:21:48 | VAS-1792297308-1B7C6B8A51DA | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Palmpay | Telcos Direct | Airtel |
| 2026-10-18 | 05:21:43 | VAS-1792297303-73B691EC2165 | MERCHANT | TXN_COMPLETION | 24.00s | 5.00s | MoMo PSB | Primus VAS | Airtel |
| 2026-10-18 | 05:21:33 | VAS-1792297293-CD9FA3F7E911 | MERCHANT | TXN_COMPLETION | 23.00s | 5.00s | Union Bank | Primus VAS | 9Mobile |
| 2026-10-18 | 05:21:19 | VAS-1792297278-C649633A8F1E | TELCO | TXN_COMPLETION | 898.84ms | 500.00ms | Kuda MFB | Telcos Direct | MTN |
| 2026-10-18 | 05:21:19 | VAS-1792297278-C649633A8F1E | MERCHANT | TXN_COMPLETION | 31.00s | 5.00s | Kuda MFB | Telcos Direct | MTN |
| 2026-10-18 | 05:21:17 | VAS-1792297273-2FA29421CC22 | TELCO | TXN_COMPLETION | 1562.09ms | 500.00ms | MoMo PSB | NexBridge | Airtel |
| 2026-10-18 | 05:21:17 | VAS-1792297273-2FA29421CC22 | AGGREGATOR | TXN_COMPLETION | 2046.69ms | 400.00ms | MoMo PSB | NexBridge | Airtel |
| 2026-10-18 | 05:21:17 | VAS-1792297273-2FA29421CC22 | MERCHANT | TXN_COMPLETION | 36.00s | 5.00s | MoMo PSB | NexBridge | Airtel |
| 2026-10-18 | 05:21:13 | VAS-1792297268-3098CC4E63E8 | TELCO | TXN_COMPLETION | 1633.68ms | 500.00ms | Palmpay | NexBridge | Airtel |
| 2026-10-18 | 05:21:13 | VAS-1792297268-3098CC4E63E8 | AGGREGATOR | TXN_COMPLETION | 2533.53ms | 400.00ms | Palmpay | NexBridge | Airtel |
| 2026-10-18 | 05:21:13 | VAS-1792297268-3098CC4E63E8 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Palmpay | NexBridge | Airtel |
| 2026-10-18 | 05:21:00 | VAS-1792297258-FEEE5CD38EAF | TELCO | TXN_COMPLETION | 1094.38ms | 500.00ms | Kuda MFB | Telcos Direct | Glo |
| 2026-10-18 | 05:21:00 | VAS-1792297258-FEEE5CD38EAF | MERCHANT | TXN_COMPLETION | 28.00s | 5.00s | Kuda MFB | Telcos Direct | Glo |