SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20260922-0305 | Sep 22 | NexBridge | Success Rate | 95.0% | 94.8% | 104 | QUEUED | CLOSED |
| SLB-20260922-0304 | Sep 22 | Primus VAS | Success Rate | 95.0% | 93.9% | 124 | QUEUED | CLOSED |
| SLB-20260922-0303 | Sep 22 | Glo | Success Rate | 95.0% | 94.5% | 108 | QUEUED | CLOSED |
| SLB-20260922-0302 | Sep 22 | Airtel | Success Rate | 95.0% | 94.6% | 107 | QUEUED | CLOSED |
| SLB-20260922-0301 | Sep 22 | MTN | Success Rate | 95.0% | 94.6% | 109 | QUEUED | CLOSED |
| SLB-20260922-0300 | Sep 22 | NexBridge | Success Rate | 95.0% | 94.9% | 97 | QUEUED | CLOSED |
| SLB-20260922-0299 | Sep 22 | Primus VAS | Success Rate | 95.0% | 93.9% | 118 | QUEUED | CLOSED |
| SLB-20260922-0298 | Sep 22 | Glo | Success Rate | 95.0% | 94.6% | 98 | QUEUED | CLOSED |
| SLB-20260922-0297 | Sep 22 | Airtel | Success Rate | 95.0% | 94.7% | 100 | QUEUED | CLOSED |
| SLB-20260922-0296 | Sep 22 | MTN | Success Rate | 95.0% | 94.5% | 105 | QUEUED | CLOSED |
| SLB-20260922-0295 | Sep 22 | NexBridge | Success Rate | 95.0% | 94.9% | 91 | QUEUED | CLOSED |
| SLB-20260922-0294 | Sep 22 | Primus VAS | Success Rate | 95.0% | 93.7% | 115 | QUEUED | CLOSED |
| SLB-20260922-0293 | Sep 22 | Glo | Success Rate | 95.0% | 94.8% | 89 | QUEUED | CLOSED |
| SLB-20260922-0292 | Sep 22 | Airtel | Success Rate | 95.0% | 94.6% | 96 | QUEUED | CLOSED |
| SLB-20260922-0291 | Sep 22 | MTN | Success Rate | 95.0% | 94.4% | 101 | QUEUED | CLOSED |
| SLB-20260922-0290 | Sep 22 | Telcos Direct | Success Rate | 95.0% | 95.0% | 80 | QUEUED | OPEN |
| SLB-20260922-0289 | Sep 22 | NexBridge | Success Rate | 95.0% | 94.7% | 88 | QUEUED | CLOSED |
| SLB-20260922-0288 | Sep 22 | Primus VAS | Success Rate | 95.0% | 93.9% | 105 | QUEUED | CLOSED |
| SLB-20260922-0287 | Sep 22 | Glo | Success Rate | 95.0% | 94.7% | 84 | QUEUED | CLOSED |
| SLB-20260922-0286 | Sep 22 | Airtel | Success Rate | 95.0% | 94.7% | 87 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 01:59:20 | VAS-1792285158-D129D4CB653E | AGGREGATOR | TXN_COMPLETION | 1680.35ms | 400.00ms | Access Bank | Telcos Direct | 9Mobile |
| 2026-10-18 | 01:59:14 | VAS-1792285153-5C530AD4EBED | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | FirstBank | Cordis Telcom | Glo |
| 2026-10-18 | 01:59:09 | VAS-1792285148-D8E8272FB6C7 | MERCHANT | TXN_COMPLETION | 15.00s | 5.00s | Kuda MFB | Primus VAS | Glo |
| 2026-10-18 | 01:58:59 | VAS-1792285138-7D6D49482089 | AGGREGATOR | TXN_COMPLETION | 798.22ms | 400.00ms | Kuda MFB | Cordis Telcom | MTN |
| 2026-10-18 | 01:58:59 | VAS-1792285138-7D6D49482089 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Kuda MFB | Cordis Telcom | MTN |
| 2026-10-18 | 01:58:49 | VAS-1792285128-2C2F009FD491 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Stanbic IBTC | NexBridge | Glo |
| 2026-10-18 | 01:58:47 | VAS-1792285123-00B9158644A2 | TELCO | TXN_COMPLETION | 2376.07ms | 500.00ms | FirstBank | Primus VAS | 9Mobile |
| 2026-10-18 | 01:58:47 | VAS-1792285123-00B9158644A2 | AGGREGATOR | TXN_COMPLETION | 1397.88ms | 400.00ms | FirstBank | Primus VAS | 9Mobile |
| 2026-10-18 | 01:58:47 | VAS-1792285123-00B9158644A2 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | FirstBank | Primus VAS | 9Mobile |
| 2026-10-18 | 01:58:35 | VAS-1792285114-98A9E6D52AD4 | TELCO | TXN_COMPLETION | 889.02ms | 500.00ms | Union Bank | Cordis Telcom | MTN |
| 2026-10-18 | 01:58:24 | VAS-1792285104-DF13F78D0D9A | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | FirstBank | NexBridge | 9Mobile |
| 2026-10-18 | 01:58:20 | VAS-1792285099-78907A5EBE20 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Opay | Telcos Direct | 9Mobile |
| 2026-10-18 | 01:58:10 | VAS-1792285089-5A84D25A1D01 | AGGREGATOR | TXN_COMPLETION | 1073.02ms | 400.00ms | Kuda MFB | Cordis Telcom | 9Mobile |
| 2026-10-18 | 01:58:10 | VAS-1792285089-5A84D25A1D01 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Kuda MFB | Cordis Telcom | 9Mobile |
| 2026-10-18 | 01:58:02 | VAS-1792285079-28933DBB19F5 | TELCO | TXN_COMPLETION | 683.10ms | 500.00ms | Kuda MFB | Primus VAS | 9Mobile |
| 2026-10-18 | 01:58:02 | VAS-1792285079-28933DBB19F5 | AGGREGATOR | TXN_COMPLETION | 2332.95ms | 400.00ms | Kuda MFB | Primus VAS | 9Mobile |
| 2026-10-18 | 01:57:40 | VAS-1792285060-01E7BC51DED0 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Access Bank | Cordis Telcom | Glo |
| 2026-10-18 | 01:57:36 | VAS-1792285055-1A01812705CF | TELCO | TXN_COMPLETION | 972.47ms | 500.00ms | Opay | Telcos Direct | Glo |
| 2026-10-18 | 01:57:36 | VAS-1792285055-1A01812705CF | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Opay | Telcos Direct | Glo |
| 2026-10-18 | 01:57:18 | VAS-1792285035-2366B3D28B2E | TELCO | TXN_COMPLETION | 1533.64ms | 500.00ms | Opay | NexBridge | 9Mobile |